TurboTax

I have been using Turbo Tax for a decade now. OMG they now have some ridiculous fees now when you check out, and all after doing more than an hour of doing my taxes! First, at the checkout, a $59 fee to now file your state tax, or they will remove it from your return. Then to pay, if you use a credit card, there is a $44 fee! If you have it taken from your federal return, that is also a $44 fee! Those are your only choices. I will never use Turbotax again.

I think this company needs class action lawsuits to get it going and I do mean the right kind. How are they able to hold all of these refunds after misleading so many of us. During a pandemic at that. I have been waiting for months as well. Also tricked into deluxe and cant talk to a human. Amazing crooks. Why are they still operating and how have they not been shut down? Eviction ban will lift soon and I worked throughout the pandemic. Essential and truly cared. No unemployment because I never stopped. I struggled to wait for my return only to be given the run arround. I am not the only one so the domino effect will be horrible. Never use this company. They are legal crooks for now. I am going to my legislators about this.

Way too many steps for routine entries. Online help just isn't there. Takes a long time to download their updates almost every time it is rebooted. User is given no clear view of the first three or four pages of the IRS tax forms (must take a long time to search for common things). Phone help takes forever (I just gave up on the waiting). Not clear whether 1099's need to be mailed to IRS. When trying to finalize a return, it put up errors that were blank pages that didn't indicate what they were. Disappointed

I filed my taxes, and nearly accidentally signed up for add ins a number of times. It is so frequent that nearly every other page is either an add in or an option to deposit money elsewhere. The worst page was where it didnt display direct deposit as an option until you click "other refund options". I have no doubt that people are signing up for investment accounts and other accoutns they did not intend to sign up for by filing taxes with turbot tax.

Paid $179 which of course I didn't learn until I wanted to file. I tried to get help so next year I am not pushed into the expensive live help version-- to no avail. Tried to call them, tried to get a chat, tried to get live help that I paid for. I tried for several days. It buffers and tells you to "hang tight". After waiting and hanging tight, wasting a ton of time over and over and over again until the "Something didn't work" message prompts you to try again later.
Turbo Tax was great for my for several years. No longer.

After their urging since Christmas, I did personal taxes in March but five missing inputs, 2 hours and then 30 minutes with techs, no resolution. Told to file but not e-file but paper filing showed much missing. Tech promised refund dept. would phone me, but no call. Had to internet search to find refund dept. to apply, but site often down and only tapping in internet search would connect. Now my application is "closed" and no refund and promised message to me is way overdue.

I will never ever again use TurboTax in my life I'm beyond pissed at this company. They advertise false advertisement and lie. I was approved for your loan advancement and I've waited for days and now our bills are past due. I'll be cut off my payment plan since no money has appeared in 4 days. My family is struggling and your company advertises money for people who are struggling, I have contacted the BBB this is 100% illegal and I will make sure I tell everyone I know never to use turbo tax since it's a dishonest company. Worst experience I've ever had.

After happily using TurboTax for the past ten years, I am really disappointed with their recent performance. This year, was the last straw! I was not able to efile my returns due to "error messages," ranging from "update turbotax online." to "upgrade your mac." None of these options were available or possible. And it was IMPOSSIBLE to access live chat or get answers. HORRIBLE experience.

I will Never use Turbo Tax again. They lie and say it is $0 but when u get your taxes back they have taken $300 out of your account. There are other people who are way cheaper than them and they may as well lose my email address if they don't want their feelings hurt. That is crazy. If you want all of the amount they said you will be receiving then please don't file with Turbo Tax. Besides that I was suppose to been receiving $82 in State they took that too. If I don't have to put one star down I wouldn't have done it because they don't deserve even that one star. The worst place I have ever experienced.

If I could rate negative stars I would. I've been using Turbotax every year for close to 10 years. This is the first year I've noticed they've outsourced their refund to a group out in California called "TPG Products". I was supposed to receive almost $5000 for a net refund and TPG sent me a refund of less than $3000. This is also happening to many others, suffice it to say I will be filing taxes elsewhere next year.

Software would not work. Customer service was unwilling to help, wanted to charge us to talk to an accountant to fix their problem, they kept us on hold "trying to fix the problem " until 11:57. We pushed submit multiple times for 30 minutes and turbo tax was "processing " until 12:00. So we were late filing.

Terrible customer support! Spent 3 hours on phone. Ttax didn't allow me to enter my correct date of birth... so they could not verify me... so even though I purchased a $90 software they won't let me use it. I have used them for over 20 years and this the first time of real trouble. Apparently ttax matches your information and won't let you in if it doesn't match. I am using the same pw as last year but they won't allow me to use ttax. I have even sent copy of my driver's license to them to prove my correct birthday... but they won't fix it so I can use the software. Absolutely B. S.!

Purchased Turbo Tax Deluxe at Costco just in case. Took 15 minutes to load on computer. Spent FOUR hours tediously going through all the steps.
Getting near the end in review it has me living in a different city?
Additionally added incorrect information. Many questions did not pertain but wasted more time.
When you contact them for online help They want add'l $ 49. And for $45 they guarantee the results. And professional tax consultant will cost $ 149.00.
What a SCAM. So I finally finished it after 4 hours. This was worse than the Driver Safety Course on line.
Sent it in by E-filing. DONE GREAT.
The next morning BOTH the State and Federal were rejected.
Go back into your account and download the latest updates.
But I did that yesterday when I began. Another 15 minutes.
Back into the program and it starts asking where you live again.
SCREW this. Glad I got it at Costco and returned it.
DO NOT WASTE YOUR MONEY OR TIME...

Use TT for many years and it's worse and worse. They keep trying to gouge and sell extra bs. Then they hide and dont provide clear notification and receipt of their charges. Plus i switch to full service only to find out yhey messed up. So went back to my own filing but still got charged fraudulent charges from intuit.

This year Turbo tax did not allow me to deduct my mortgage interest or the insurance from my rental income schedule E so that cost me almost $5000. I will have to file an amended return in order to recapture that money. In the past it would specifically ask you about each and every one of the expenses now it just lets you Enter one line for miscellaneous and doesn't allow you to deduct insurance or mortgage unless you're itemizing and in that case it looks like you're double dipping. It's a horrible horrible Oversight on their part. I will not be using them again other than to file my amended return. It's strange that they didn't even notice and the software didn't pick up that you should have deductions for property taxes and things like that.

I have used TurboTax for a long time, but the past 2 years it has really gone to pot. They say they
'Are with you all the way", but that is NOT the case. II had a "Specialist" callback. When I answered the phone there was no one there. I heard noise in the background so the line was active. I said "Hello" several times, but no one responded. Then I got help online with another "Specialist" who knew NOTHING. I knew much more than they did. My IRS & State returns were both rejected. I sought help online from TurboTax & it was pathetic. The guy sent me something to read that I could have found on my own. Then he said, "I wish I could help you" & ended the Chat. All this for $260. Next time I'm going elsewhere!

I spent an hour trying to complete my taxes only for them to make something so easy confusing so that I could pay more. I'd rather gather my documents and go directly to a tax preparer. Cheaper and saves money

TurboTax has been lobbying millions of dollars every year to make sure Americans can not file their taxes for free. They run an insulting ad campaign claiming to be free even though it is not free for almost everyone I know that has used it. If fact it cost me $200. This ad campaign is all more insulting because filing your taxes SHOULD be free for everyone, and only isn't because of their aggressive & regressive lobbying practices. The free filing program was launched 17 years ago by the federal government and yet I still pay $200. You're a student? 200 dollars. You're unemployed? 200 dollars. You're disabled? 200 dollars. TurboTax is a evil company run by evil people who can rot in hell for all I care.
Read More about it: https://www.propublica.org/article/inside-turbotax-20-year-fight-to-stop-americans-from-filing-their-taxes-for-free