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TTDeye

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Morocco
1 review
0 helpful votes
Follow Mounir e.
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One of the best eye contact lens sites, with huge collections of contact lenses available
Vibrant colored contact lenses make eyes look beautiful.
Excellent vision.
Short adaptation period.
Comfortable to wear

Date of experience: August 31, 2022
Kenya
1 review
0 helpful votes
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Best experience ever
August 18, 2022

I recently bought contact lens from the website and was thrilled by the good customer service. They advised me on the best one to pick. It was of best quality. The shipping was very fast and secure. Really enjoyed shopping here.

Date of experience: August 17, 2022
Nigeria
6 reviews
0 helpful votes
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Fast and reliable
September 12, 2022

A fastest and accepted site that suit human mind of late my sister expected to buy contacts len I just acknowledged my contact point of convergence from TTDEYE. Very Bright. I basically think I look exorbitantly wonderful from the point of convergence. The vision is amazing. The are very easy to put on and use. My use tells me the will persevere. Much valued you Soo much TTDEYE. L will get a remove from the opportunity to recommend this site to encompassing me.

Date of experience: September 11, 2022
Nepal
1 review
0 helpful votes
Follow Karan R.
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I just accepted my contact focal point from TTDEYE. Extremely Bright. I simply think I look excessively lovely from the focal point. The vision is incredible.The vision is incredible. The are extremely simple to put on and use. My utilization lets me know the will endure. Much appreciated you Soo much TTDEYE
It is also well known by their Excellent vision,
Short adaptation period,
Comfortable to wear.
Easy to put on and care for Relatively long life. Customer support also excellent

Date of experience: September 4, 2022
Canada
1 review
12 helpful votes
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Scam
June 9, 2020

I never received the purchased items which were one pair of my clean blue contacts and a stupid case. $58.18 later when they claimed it was DELIVERED. Yea? To whom? Not me. I'm still looking for it. Instead of refunding the money they sent me in a wild goose chase to my nearest post office knowing it wouldn't be there because it was sent by a carrier called Bqc whoever they are. She also patronized me called ng me sweetheart and saying "thanks for the understanding!" I'm not understanding anything except that I've filed a claim with the bank to dispute this payment. Don't end up in my shoes this company is greedy and rude and into ripping off the customer.

Date of experience: June 9, 2020
Australia
1 review
24 helpful votes
Follow Elyssa K.
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I placed an order online with ttdeye on the 7th of April of over $70. It's now the 18th of June and I still haven't received my order. I've tried contacting the company via email multiple times and they just keep responding with "shipping during the current epidemic state will increase waiting times", "please wait patiently". They've also asked me to go check in at the post office and to call customs as they can't track where my order is. I'm very pissed off.

Date of experience: June 18, 2020
Canada
1 review
4 helpful votes
Follow fina l.
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This company's customer service consists of copy and pasting pre-made messages once a day. When my item didn't arrive for 2 months they copy pasted the same "please wait dear" message to me everytime i asked where my package was and I want a refund for the service. The lenses they sent me was the cheapest quality I've ever seen and a brand called EyeWish... which is sold for $15 anywhere else and I paid over $20 for them. The lenses are so uncomfortable and HIDEOUS but it's ridiculous that I can't return it because I've opened it already. Save yourself from the cancer and order from a legit company. Also, when they're not copy pasting replies they messaged and said "what's your problem". 0/5 customer service non existent lool

Date of experience: January 17, 2018
Turkey
1 review
2 helpful votes
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Never received order
February 13, 2022

I never received my order. Tried to contact them a couple of times they didn't want to help. So I basically paid for nothing. I'm wondering if they pick and choose to who they send their packages too. A bit scammy

Date of experience: February 13, 2022
Malaysia
6 reviews
0 helpful votes
Follow heawe t.
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I just bought a new pair of contact lens from this website, the shipment is very fast! I received it in just a few days. The quality is very good. They have various colors to choose and the customer service also help me to choose the most comfortable lens for me. They assist me very patiently and told me many suggestions

Date of experience: August 18, 2022
Italy
1 review
0 helpful votes
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I ordered a pair of contact lenses (color: egypt red) and I was really satisfied because the quality is excellent, I also would like to say that the support service is great and they treat you very very well! They give you a free contact lenses box, some free stickers, and like some glitters, they also give you a mini mirror, I didn't give 5 stars because of the mirror, it came broken, but I honestly didn't care that much because the rest of the package was perfect and I apologize because it went through many shipping days, so it may have moved a lot. :)

Date of experience: April 17, 2021
Hawaii
3 reviews
31 helpful votes
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I am literally still waiting on lenses that I ordered 3 entire months ago. The first time that I emailed them inquiring about where the lenses where and why I hadn't received them, they gave me a flippant story about how once it was shipped it was out of their hands. ANY legit company will make SURE that you get the product you paid for by at least locating the package. So I emailed again after another month and a half and got no response. They are a scam, plain and simple. Save yourself the headache and don't order from this skeevy company.

Date of experience: July 29, 2020
Texas
1 review
0 helpful votes
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I'm 1st TIME NEW CUSTOMER. I WILL MOST DEFINITELY ORDER MORE. OREDERED 6 FOR UNDER $40! BEST DEAL EVER! Just got them out Mailbox. Came in Exact time Listed. ALL 6 LookS great ON! &EXACTLY
like REVIEW PICS! I LOVE IT! Can't WAIT TO ORDER MORE! TBH I expected crap but SURPRISED ME IN A GREAT WAY!

Date of experience: March 29, 2023
Wisconsin
1 review
1 helpful vote
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Do not buy
September 2, 2020

Like most "companies" these days, they will take your money and not send the product. I ordered contacts 2 months ago and have not received them. Save your money people. And read reviews before wasting money!

Date of experience: September 2, 2020
Florida
1 review
2 helpful votes
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Order not found
May 6, 2022

I placed an order on April 14,2022. When tried to search it for tracking, I was never given a tracking number or a confirmation number so what ever I put in, it says order not found. Sent them an email. No response. Never again!

Date of experience: May 6, 2022
Cote D'ivoire
1 review
0 helpful votes
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I buy my contact lenses from this website, their lenses are brightly colored, great eyesight and make The games look great they are also easy to put on. Product quality is good. Shipping is fast. The customer service is also good I advise you!

Date of experience: August 28, 2022
Nepal
3 reviews
2 helpful votes
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I knew about this contact les buying site after my friend's recommendation. I searched and found various types of tcontact lens with vibrant colors which makes eye look beautiful. I really felt good when I tried the contact lens, as it's very comfortable to wear and most important thing is it's safe and healthy for our eyes. I highly recommend this site for buying contact lens with my own good experience using lens from this site.

Date of experience: August 15, 2022
Ethiopia
3 reviews
0 helpful votes
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From this site, I have bought contact lenses, and their lens Excellent vision, a Short adaptation period,
Comfortable to wear, Easy to put on, and care for Relatively long life. Also, their customer support is excellent.

Date of experience: August 9, 2022
Virginia
1 review
5 helpful votes
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Worst shipping ever
January 3, 2023

I purchased them hesitantly because the site looked scammy. Once purchased I was given the wrong tracking number twice I had to email for correct and updated shipping informed. The package still isn't here and has stopped tracking the package since December 31st of 2022. There's no updates there's no nothing the $80 worth of 3 contacts package just disappeared without anyone from usps or the company knowing. I don't even care if they are nice anymore. I doubt I will receive them before the 15th of January.

Date of experience: January 3, 2023
TTD E. TTDeye Rep
over a year old

Hi Fatima,

First of all, thanks for your support to TTDeye! And we sincerely apologize to you for any inconvenience brought you.

Regarding the tracking, yes, it's a little complicated. As for the tracking number, both the one in the shipping confirmation email and the one our customer service provides are correct, because your parcel has two tracking numbers. One is from the carrier who cooperated with us, the other one is from USPS.

About the tracking info, it is updated when the parcel arrives at its next station. But it needs time to transit from one station to the other. So it is normal for the tracking stops updating for a period of time. And the estimated shipping time to the US is 10-20 days.

As for your order placed on 2022-12-24, according to the latest tracking info, the parcel was delivered in or at the mailbox at 2:50 pm on January 6,2023 in NORFOLK, VA 23503.

Please don't hesitate to contact our customer service via email or online chat if any further help is needed.

Best regards!

Israel
16 reviews
1 helpful vote
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TTDeye is very good service to buy contact lenses brand for the gift or for own using.
The site provide trust and quality products. Easy to search product and very good prices.
Free shipping and good customer support. I highly recommend this site.

Date of experience: July 19, 2022
Zambia
1 review
0 helpful votes
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I bought a contact len on ttdeye.com at first I was struggling finding a perfect len till I say a post about ttdeye site there products quality is good. Shipment is quick for as low at $25 and there Customer service is fast and easy

Date of experience: September 9, 2022

Overview

TTDeye has a rating of 2.1 stars from 294 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TTDeye most frequently mention customer service, tracking number and post office. TTDeye ranks 21st among Contact Lenses sites.

service
137
value
124
shipping
137
returns
103
quality
123
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