TSI Shipping

Initial representative who helped me contract for your services went over and above to help arrange the service. The local rep who was sending the delivery to me did not relate that I would have to have a loading dock at my home (which I don't) and then the original rep came back into the picture to get me an actual curbside delivery (ground level with a lift gate truck). The local driver was only obligated to off load the boxes, but instead moved them all the way into my garage and helped me inspect the boxes for obvious damage. When I tried to tip him for his excellent service he advised me that it was against company policy for him to accept it and was very firm even after I advised him that he deserved it for the garage delivery of my boxes. Such high integrity is rarely seen these days. So from start to finish this was an exceptional experience. I cannot recommend this organization too high. 5 Stars seems so inadequate. Thank you very much!

From the very first phone call I received incredible expert advice and service. Once I booked my shipment I was kept informed via email and via phone calls as to the status and what to expect. As this was my first experience with using a shipping company to transport antique furniture and possessions from CA to CO due to my parents passing, all was handled with the utmost care and respect. I didn't have to worry about anything as everything was explained to me in detail and the delivery date was met as promised. Each individual I spoke to was an expert in their field and allayed any concerns or worries I had. I will definitely use TSI and recommend them to any friends and family who need this type of service. Their prices are very reasonable compared to the cube services where one has to do all their own container packing. I preferred to leave it to the experts in shipping. Great experience all the way around. Thank you TSI!

Initial contact by phone was good. Information related and emailed contract. Tips on packing were good on the website. Pick up went smoothly. I was told sooner I schedule a pick up the more likely my items would be delivered within the week I needed. Delivery was a month later. Delivery was very unsatisfactory. I didn't receive the 'white glove' contract as I purchased. One piece of furniture was ripped apart to fit in a box. (Upon pick up I was told I wrapped it ok. And that it was fine. They would wrap it in padding). Time will tell if anything in boxes is broken. I haven't gotten to them all yet.

Very late pickup of two dressers in Wooster, Ohio. However, the team was professional and I felt my furniture would be taken care of. The delivery in NYC had to be completed by 5 pm due to co op rules. I had requested a morning delivery, but it was delivered around 4pm. The team was fast and very professional.
Overall, I was satisfied and both dressers are antiques and they were very well wrapped. Better than having me do the move!

Transit Systems Inc. (TSI) located at 999 Old Eagle School Road | Wayne, PA ******* will not complete my shipment for my FL to WA.

I made it very clear before I scheduled the service that I my items would arrive before Aug 23rd so that my computer, research documents, and books would arrive before my college semester begins which I was guaranteed. My receipt from my order posted that my order was scheduled to arrive on the 10th of August 2021.

Not only does my tracking number not work I am constantly being disconnected and sent in circles when I contact the company.
With these delays, my semester since began and without my computer files and research items and I now currently have an ‘F' on my Capstone Thesis which jeopardizes my graduation as this is the last semester of senior year.
When finally getting through to distribution manager Bob Whitehead and Company director Cathy Temple I was promised a new date of arrival which has now passed and when I was It has now been 59 days since pickup with no resolution in sight.
I have had to call TSI literally 20 times over the past few weeks as I am constantly disconnected or transferred to people who have no helpful update on my order.

I understand that we are living in unique times under the pandemic, but there is no excuse that warrants the nightmare they have put me through. I have been accidentally CC in emails by the Distribution Manager writing that he did not know the status of my of my order.
Not only is this vastly unprofessional, he should is in charge and should know.
Never has a "I'll call you back" EVER resulted in a call back. Each week I am still left in the dark and the delayed shipping dates of sept 6th blew past and now their second AND THIRD projection for the following weeks gone by as well.
It has now been exactly two months since my order was first sent out and I have no resolution.
I believe this company is fraudulent. Steer Clear!