TSI Shipping

This is my first move and although the sales gentlemen was great at his job of selling your movers as the best, I trusted him and your service failed me. 2 of my largest items were a mattress and box spring and they were both severely damaged. The mattress is still usable but the box spring is damaged in several locations. Another box I had was torn as well but luckily I had packed it in bags in addition to the box so my items were still in tact. I did buy insurance but an am being refunded a small amount and nothing close to replace my box spring. Had the agent explained the insurance policy better this may have been avoided. I am very disappointed at the handling of my things and then the poor customer service after you got your money and now I am stuck with damaged goods as I do not have the funds to pay the deductible and difference. I would never use your company again and will make it known on other sites.

Well done! Professional, careful, courteous, met expectation, even exceeded some expectations! This is my second move this summer, estate items, so not a normal size houseful. We chose a van lines the the first time; TSI was soooo much better! We paid about 20% more over the van lines with TSI but it was worth it! I am happy with their customer service; they do answer their phones and they did return calls. Although I didn't call much because they sent me email updates, nice touch! The guys in the truck were professional and friendly, knew their stuff. Contract was clear and straight forward. No surprises! I recommend this company. They moved my heirloom custom grandfather clock very nicely. Thank you Tom and team!

The worst customer service in any industry I have ever experienced. They inflate their invoices with numerous errors. They pull potential customers in by making false commitments and refuse to communicate after they take your money. Quote from customer service; "management is unwilling to resolve our errors with a reimbursement". They showed up with an outsourced truck completely full and just said "sorry nothing fits". Other comments such as "I don't want to be-little you but we have other customers too". The same person talked over me every time I tried to explain several errors and issues. They just don't listen to their customers at all. The customer service reps refused to return calls as well as the CEO on their video. They took over 4K from us after acknowledging their bill had items we did not have shipped. All facts. DO NOT USE TIS COMPANY! This is a review based on facts.

Upon entering your site- quickly realized that the customer (or potential customer) played the most important role in designing every aspect of what your online database and resources offer as to basic company information, interactive tools, reviews, regulations, etc- automatically I was impressed- after reading through this introduction, it was time to get down to business as I was greeted with the quote opportunity- this was perfect! With the available options to identify quantity weight and description- I couldn't have asked for a better layout! Thank u for creating such a consumer-friendly, quick--and easy way for me and others to find a moving quote specifically tailored to an individual's (or family's) needs!

1- Movers had diff delivery date than planned, they were finally convinced to come night of planned delivery date.
2- 500.00 extra charge with estimate - refrigerator eventually moved, use of shuttle after mover randomly asked about our street and no clear notice our move would cost more and we only added 2 extra lamps and I volunteered my own boxes if needed. Our coordinator was notified, appreciated my email feedback but no resolution made. Hoping my email escalates to Mgt.

My customer service contact, Susan, was incredibly empathetic, warm and helpful during our interactions. She went above and beyond on more than one occassion to help us resolve the issues that invariably arise when you're moving a family of four across the country. I felt she actually cared as much about our move as I did, and was genuinely concerned not only about our belongings, but about our success and well being. Because of that, I cannot recommend Transit Systems highly enough.

Carol with TSI was prompt to respond to questions, flexible in providing quotes to my different shipping option questions and followed up afterward. She appropriately set my expectations on timing of pickup and delivery. Shippers on both ends were in communication to schedule arrangements and called prior to arrival, were respectful and careful with our furniture, and delivered without damage.

Based on my experience I would highly recommend TSI.

Be very careful when dealing with this company. No one ever told me there is a 10% cancellation penalty. The only reason that I decided to cancel my order was because their "Terms & Conditions" were not acceptable to me. The "Terms & Conditions" are only available AFTER you give them your credit card information. WHAT? How can this be legal? They will tell you they are rated AAA by the Better Business Bureau, but be careful.

Net, net I still want my stuff moved, but now I am down $180 and 3 business days time.

In the process of selling our piano we had several inquiries requiring a shipping cost quote. I appreciated TSI's quick response in every case. The clearly communicated each step in the shipping process from pickup to delivery. The movers that arrived to pickup the piano were very professional, polite, and friendly. Their skill and detail attention packaging the piano erased any worries the Stienway would arrive safely and in good condition - which it did. If any of my friends or family need to move a large item, I will strongly recommend TSI is their first call.