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Truthfinder.com

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Arizona
2 reviews
4 helpful votes
Follow Robert M.
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Very inaccurate
December 21, 2020

I entered my information as prompted and was very disappointed at Truthfinder's preliminary results, which showed that I lived in 4 cities that I never did. It did accurately state the name of my wife and one city that I lived in. As I proceeded it informed me that I am on the US Watch List compiled by the FBI and other intelligence agencies, which is false. I have flown internationally many times in the last 5 years without any trouble or undue scrutiny. They also said that I have an extensive criminal record, which is absolutely false. I have never been arrested for any crime. Don't waste your money on these folks who promise a lot but fail to deliver. Robert M

Date of experience: December 21, 2020
Chris E. Truthfinder.com Rep
over a year old

Dear Robert,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.

Thank you,
TruthFinder Support

Ohio
1 review
0 helpful votes
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Great customer service!
October 14, 2022

A shady individual moved into my complex and I went to Truthfinder to check him out, and they delivered what they promised and more. I was surprised how through the report was. Truthfinder gave me peace of mind; which can't be beat. Also, the customer service department, the man I spoke with was so kind and amicable... He was a great listener who addressed my questions expeditiously in a way I could understand. I recommend Truthfinder to anyone who has questions about a new neighbor, a telephone number, or your child's teacher, etc. Thanks Truthfinder!

Date of experience: October 14, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Laura,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, as well as with our dedicated Customer Care Team. We look forward to continuing to assist you in the future!

Thank you,
TruthFinder Support

Texas
1 review
10 helpful votes
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This site is a waste of time! I suspected that, but was curious nevertheless and payed the 27 dollars just to satisfy my curiosity-but that is the hook. The information is nothing more than public records, some misinformation because of same name people, and then it is cross referenced with other people, relatives, etc, from your past. Much wrong information! Do not waste your time and money here, I already did so I could warn you!

Date of experience: January 7, 2018
Chris E. Truthfinder.com Rep
over a year old

Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We hope to continue to improve our services to make them better for you and future customers.

Thank you,
TruthFinder Support

Texas
1 review
0 helpful votes
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I am using Truthfinder for vetting people who want to join our organization. Sometimes I have limited information to work with and having the flexibility to search on their name, email or phone number has been very helpful. I also like having a connection to look at their social media.

Date of experience: September 22, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Philip,
Thank you for taking the time to leave us your feedback! We are delighted to see that you've enjoyed your experience with us, and found TruthFinder to be easy and comprehensive. We look forward to continuing to assist you in the future!

Thank you,
TruthFinder Support

New York
1 review
11 helpful votes
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Not worth it
July 24, 2022

Nothing you can't just find out for free by doing some google searches, other sites charge way less and will give you the same information, also its not all inclusive considering the price you will pay, not worth it, if you want to do an email or phone search they charge you extra for that, if you are already taking about $30 from your customers while some other sites charge half or even less than half, then at least have it all inclusive, its not worth it, go for cheaper sites and save your money, or if you diligent enough then just do some digging yourself.

Date of experience: July 24, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Nosheen,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at at 800-699-8081 or email us at help@truthfinder.com if there's anything we can do to improve your experience.

Thank you

Washington
1 review
0 helpful votes
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Content
February 1, 2023

I got on truthfinder in the hopes of getting some background information I had an idea was there but thought a background would verify.
Unfortunately they didn't have it and we got it a different way.
When I reached out to cancel my subscription. The customer service representative was very professional and even gave me a refund.
I would definitely give them a try again if need be.

Date of experience: January 30, 2023
California
1 review
1 helpful vote
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I used myself to find if the site is real and they associated people with me I've never heard of
They said I had a criminal background and social media both are lies. Don't $#*! with this site it's bull$#*! real talk go pull public records

Date of experience: April 18, 2023
Chris E. Truthfinder.com Rep
over a year old

Hello LadyK,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (855) 921-3711 or email us at help@truthfinder.com and we will try to make this right. If you would like more information about how TruthFinder works, please visit https://www.truthfinder.com/help/heres-how-truthfinder-works/

Thank you

Tennessee
2 reviews
13 helpful votes
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A waste of time and money
February 14, 2018

On my own relatives, there was no mention of marriages, divorces and deaths. Most of the "associates" I had never heard of. There seems to be no effort to search for the correct middle name--- they don't even ask for it to inflate the search results. So you gt a lot of criminal records from people with same first and last name, but in different states, different ages, etc. HUGE waste of time and money. The site should be banned from the web for deceptive advertising.

Date of experience: February 14, 2018
Chris E. Truthfinder.com Rep
over a year old

Hello JoAnne,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We hope to continue to improve our services to make them better for you and future customers.

Thank you,
TruthFinder Support

Alabama
1 review
12 helpful votes
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Incorrect information!
January 30, 2018

I was looking up address information on a recently deceased relative and decided to check my own information on TruthFinder. They have my FaceBook picture with an incorrect birth name, a college I never attended, an incorrect profession and work history! However, they did include a couple of correct addresses where I have lived. I emailed the company to possibly straighten out this mess, and they replied that they get their information from lots of different places and made absolutely no attempt to correct anything! Therefore, I would not trust anything they report on anyone!

Date of experience: January 30, 2018
Chris E. Truthfinder.com Rep
over a year old

Hello RJ,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We hope to continue to improve our services to make them better for you and future customers.

Thank you,
TruthFinder Support

Arizona
1 review
0 helpful votes
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Excellent Tech support
January 7, 2023

I called today because I was having issues with downloading my PDF reports. Reach someone right away and was able to resolve my issue and got 2 free benefits to try for a month. Very happy with the information I received so far.

Date of experience: January 6, 2023
Chris E. Truthfinder.com Rep
over a year old

Hello Delvina,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, as well as with our dedicated Customer Care Team! We look forward to continuing to assist you in the future.

Thank you,
TruthFinder Support

Indiana
1 review
7 helpful votes
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I have been a member of their site for a few months. I have been blocked out by them and attempted many, many times to resolve this. I sat on hold today for 34 minutes and no one ever came on. I tried again on my way home from work - 28 minutes NO ONE ANSWERS. Nothing like paying for a service you can't use. I'd cancel, but until they clear it up, I can't even login. It says I'm attempting to login on a new device, but it's the same device, the only device I have used. Internet companies with $#*! Ball customer service need to pay the price.

Date of experience: March 15, 2021
Chris E. Truthfinder.com Rep
over a year old

Hello Bill,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 699 - 8081 and we will get it figured out.

Thank you,
TruthFinder Support

Ireland
1 review
1 helpful vote
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This service is a royal pain in the elbow. The interface pretends it is doing a deep search and is about to give you a detailed report, and promises that you will be 'surprised' if you think the person doesn't have a criminal record. It makes you click 'continue' at least six times, and tick lots of consent boxes... but in the end they won't let you see anything unless you give them $24 by credit card. It's a huge waste of time.

Date of experience: July 7, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Kevin,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out if there's anything we can do to improve your experience.

Thank you

Texas
1 review
6 helpful votes
Follow Who W.
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Just as everyone else is saying, don't bother, its nothing but a bunch of hyperbole leading you to believe its actually working really hard to find the information. Viewing the source for the page reveals all those bars and graphs are run by nothing but timers.

Just stay away.

Date of experience: April 26, 2017
Chris E. Truthfinder.com Rep
over a year old

Hello,
We are sorry to see that you were unhappy with your experience. We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We hope to continue to improve our services to make them better for you and future customers.

Thank you,
TruthFinder Support

Florida
1 review
0 helpful votes
Follow Sunita S.
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I have used it since 2016. It is all as the title I gave it. Trustworthy, extensive reliable information. Helps senior citizens from con. And deceitful servers and person. Very helpful to connect to people you could not trace, family and friends. Connects you to the right people in life. Above all gave me the confidence to stay safe and secure, because of detailed information when dealing professionally or socially.
I highly recommend this site and its service.

Date of experience: January 17, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Sunita,
We are delighted to see that you enjoyed your experiences with our site, and have been a loyal member since 2016! We are so pleased that TruthFinder helps you to feel safe and secure, and we look forward to assistant you with any other concerns for years to come :)

Thank you,
TruthFinder Support

Michigan
1 review
0 helpful votes
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I have called Customer service numerous times regarding my account, about billing, passwords, differences between plan. I even took a break from using the service and the person who took my call wished me luck and stated that ' We are here for the customer, and if you ever need us again we are always happy to help". I have reactivated my account since and have spoken with Customer Service since then and their is no change in their eagerness to help me.

Date of experience: July 7, 2022
Chris E. Truthfinder.com Rep
over a year old

Hey James,
Thank you so much for taking the time to leave us feedback. We are delighted to see that you have you enjoyed your experience with us and with our Customer Care Team, and we look forward to assisting you again in the future!

Thank you,
TruthFinder Support

Texas
1 review
0 helpful votes
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My Experience
June 14, 2022

I discovered Truthfinder about 3 years ago and I have been completely satisfied with their services. If you are searching for fun or for a more legitimate purpose, Truthfinder is your most reliable source. I highly recommend their site. D. Fagan

Date of experience: June 14, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Demetrius,
Thank you for taking the time to leave us feedback. We are delighted to see that you have enjoyed your experiences with us over the last 3 years, and we look forward to continuing to assist you in the future!

Thank you,
TruthFinder Support

Texas
20 reviews
87 helpful votes
Follow Echosyn E.
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I tested truthfinder.com with name and age of a person I have known for decades. Truthfinder presented the names of several of his relatives then said tat he and them are all criminals. After a long and tedious process the site asked for my personal identifier information without presenting the charge for the service. This criminal mafia should have been taken of line many years ago

Date of experience: November 18, 2020
Chris E. Truthfinder.com Rep
over a year old

Hello Echosyn,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website and app. Please reach out if there's anything we can do to improve your experience.

Thank you,
TruthFinder Support

California
1 review
0 helpful votes
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Great searching website!
September 6, 2022

I was looking for a friend that I lost track of. TruthFinder helped me find his last known address and phone number. All were disconnected and mail came back. I can pretty much determine that my elderly friend has passed on.

Date of experience: September 6, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Susan,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with TruthFinder, and are so sorry to hear about your friend. We look forward to continuing to assist you in the future.

Thank you,
TruthFinder Support

Oregon
1 review
1 helpful vote
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Got one thing right about person I was searching & that was birth year. Of course, I had already entered his age, so it was pretty much a given. They missed public records information like two marriages and two divorces. Listed two events that would have been impossible because they gave his age as 41 and with correct birth year he would have been in his sixties. A waste of my time and my money which, of course, they kept even though I cancelled less than 30 minutes on the web site. Lots of useless information like neighborhood sex offenders in neighborhoods he MIGHT have lived in. Why would I need that? Any 'hood in the States has sex offenders, what does that have to do with the person I'm looking for? I cannot recommend this service and I'm sorry I fell for it.

Date of experience: July 24, 2023
Chris E. Truthfinder.com Rep
over a year old

We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (855) 921-3711 or email us at help@truthfinder.com and we will try to make this right. If you would like more information about how TruthFinder works, please visit https://www.truthfinder.com/help/heres-how-truthfinder-works/

Pennsylvania
1 review
1 helpful vote
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I had done the trial membership and found all the information I needed for a contractor that I was looking for. Sometimes it can be a problem with some trial offers to call back and cancel but it was not in any way shape or form with truthfinder and the representative was kind, prompt, and no waiting time to reach him. He asked me if I needed any other information from the site before he put in the cancellation and promptly sent me an email confirming this. I would use them again!

Date of experience: May 23, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Carla,
While we appreciate the feedback, please be reminded of our Terms of Use — our service cannot be used to make decisions about consumer credit, employment, insurance, tenant screening, or any other purpose that would require Fair Credit Reporting Act (FCRA) compliance. However, we are still delighted to see that you had a positive experience with our Customer Service, and we look forward to assisting you again in the future.

Thank you,
TruthFinder Support

Overview

Truthfinder.com has a rating of 2.1 stars from 673 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Truthfinder.com most frequently mention credit card, email address and background check. Truthfinder.com ranks 33rd among Background Check sites.

service
246
value
250
shipping
66
returns
91
quality
208
This company responds to reviews on average within 32 days
+42