website thubmnail of Truthfinder.com

Truthfinder.com

How would you rate Truthfinder.com?
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Minnesota
2 reviews
5 helpful votes
Follow Pam H.
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I experimented with sibling information I already knew to check accuracy etc. before using in any other ways, finding lost friends, etc.
Hardly any information, long deceased relatives listed as alive, wrong information, useless. Don't subscribe in the first place. Sorry we even tried this experiment! Waste of money and time.

Date of experience: March 27, 2023
Chris E. Truthfinder.com Rep
over a year old

Hello Pam,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (855) 921-3711 or email us at help@truthfinder.com and we will try to make this right. If you would like more information about how TruthFinder works, please visit https://www.truthfinder.com/help/heres-how-truthfinder-works/

Thank you

GB
1 review
2 helpful votes
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Wasting time and money
September 6, 2022

This review will get hidden by the owners of the site anyway as they pay review websites to show positive comments first and "average" the numbers to skew upwards more than Stephen can possibly explain using string theory.
If you still get to see my review: This website uses a sunk cost psychology trick to get you to spend 20 minutes on the website waiting for fake searches to run in the background and add more info until asking for 30 bucks at the end to show anything you may find online just using good old google. And even if you waited for 20 minutes for the data to "gather" mindlessly clicking "yes, I want this info" in various forms, it's still not available immediately. What a rip-off!

Date of experience: September 6, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello,
Thank you for taking the time to leave us with your feedback. We are sorry to see that you were unhappy with your experience. If you would like, please feel free to reach out to our dedicated Customer Care Team at (800) 699 - 8081 (our team is available from Monday - Friday 7:00am to 7:00pm PST, excluding some Holidays) or email us at help@truthfinder.com and we will try to make this right.
Thank you

New York
1 review
18 helpful votes
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Not worth the $
November 23, 2021

I needed information on a relative. The information given was readily available from free sources. I checked another name to see if this was the norm. The information on this other person was critically outdated and inaccurate. I emailed them shortly after my purchase and voiced my displeasure, asking for a price reduction-they didn't give me the courtesy of a reply. Avoid this company and keep your $ for a more worthy investment.

Date of experience: November 23, 2021
Chris E. Truthfinder.com Rep
over a year old

Hello MaryAnne,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.

Thank you

Arkansas
1 review
1 helpful vote
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Excellent Service
April 1, 2022

This is a great service product. Once I received the information that I needed the cancellation process was quick and easy. When I called, a TruthFinder rep was on with me in less than 30 seconds (didn't have to sit on my phone for an endless time waiting!). She was super friendly, easy to understand (I always have a difficult time understanding heavy accents from foreign countries), and took care of my request to cancel instantly. If the need arises, I will not hesitate to reactivate their services.

Date of experience: March 31, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Judy,
Thank you for taking the time to leave us feedback. We are delighted to see that you enjoyed your experience with us, and will be sure to pass along your kind words to our representatives. We look forward to assisting you again in the future.

Thank you,
TruthFinder Support

Colorado
1 review
8 helpful votes
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Waste of time.
January 7, 2019

Typical site that has multiple pages of progress bars that take forever to load, then give info that's inaccurate. I didn't go as far as the part where they want my money because I knew the report would be garbage.

Date of experience: January 7, 2019
Chris E. Truthfinder.com Rep
over a year old

Hello,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website and app. Please reach out if there's anything we can do to improve your experience.

Thank you,
TruthFinder Support

Massachusetts
2 reviews
3 helpful votes
Follow Murray M.
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I entered a name with intent of only learning the address, and decided not to purchase the information. However, the company grabbed my computer's IP address and has been reminding me by a pop-up ad every other day. I'll find out how to block that, but will never go to this site again

Date of experience: December 23, 2021
Chris E. Truthfinder.com Rep
over a year old

Hello Murray,
We appreciate your feedback, and we are sorry to see that this has happened to you. Although we do not pull any of your personal information (such as your IP address), nor do we intend to spam you, please feel free to call our dedicated Customer Care Team at (800) 699 - 8081 (our team is available from Monday - Friday 7:00am to 7:00pm PST) if this issue has persisted.

Thank you

New York
3 reviews
0 helpful votes
Follow C G.
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They misrepresent what it will cost to do a search. I wanted an email address. It cost additional money to "purchase" the "email report", my results. Furthermore, within hours, my credit card information was used to attempt to make a $560 purchase. This is the only site where I provided the number in many days. I would not use this untrustworthy, costly site again. Research too late shows other, cheaper, safer sites.

Date of experience: August 8, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello C G.,
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at 1 800-699-8081, or email us at help@truthfinder.com, so we can make this right.

Thank you

Massachusetts
1 review
0 helpful votes
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Easy for anyone to use. Reasonably priced reports. Scary how many sexual offenders are out there and looking for mothers of young children to move in with. These mom's do not have a clue the danger they are exposing their kids to and the life long trauma abuse victims endure. It is very important to check the back round of any person that will be living with your kids or taking care of them unsupervised. You might have to use more than one company to check out back rounds because it is so important.

Date of experience: September 9, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Mark,
Thank you for taking the time to leave us your feedback! We are delighted to see that you enjoyed your experience with us, and happy to know our services are able to help make you feel safer! We look forward to continuing to assist you in the future:)

Thank you,
TruthFinder Support

Georgia
1 review
37 helpful votes
Follow J S.
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Truth finder has no basis in truth whatever! Did a background check on my disabled son whom which I know has no criminal history of any kind and it came back with claims of
Being included in government watch lists and prior arrests. The only accuracy contained in his report was his name and that of mine and my husband. Don't waste your time or money! If you want a accurate background check I suggest you contact the police department in the county in which the individual lives. Wish I could've given zero stars... this company is truly a scam!

Date of experience: December 1, 2020
Chris E. Truthfinder.com Rep
over a year old

Hello,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.

Thank you,
TruthFinder Support

Texas
1 review
13 helpful votes
Follow kazem z.
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Do not use Truthfinder as it is a total waist of time and money. You can easily search Google yourself and get the information you need faster and for free. Also be careful with recurring charges for subscription. They will charge your CC every month for $27.80 until you cancel your subscription. I wish I had read these reviews before using truthfinder. Well, live and learn.

Date of experience: June 19, 2017
Chris E. Truthfinder.com Rep
over a year old

Hello,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We hope to continue to improve our services to make them better for you and future customers.

Thank you,
TruthFinder Support

California
1 review
1 helpful vote
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Wastes your time
February 26, 2024

Wastes your time trying to bait you into buying inaccurate and falsified information. Save yourself the headache and go to an actual professional for this sort of stuff.

Date of experience: February 26, 2024
Chris E. Truthfinder.com Rep
over a year old

Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (855) 921-3711 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays) or email us at help@truthfinder.com and we will try to make this right. If you would like, please feel free to view our Help Page at https://www.truthfinder.com/help/

Arizona
2 reviews
4 helpful votes
Follow Michelle J.
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This is the second site I have signed up with and had the most outdated and inaccurate information by far. Simply unreliable at best. I honestly got better and more detailed information by doing a bit more digging simply on the web. I was able to compile far more accurate and up to date information than this website that got me for over $75. They charge to download any information. Ridiculous. I will not put my proof of purchase on the review by trusting the pertinent information is blocked.The individuals writing about how great customer service is, clearly are people who work there. If I'm calling customer service for an online service, there has to be a problem. That should tell you a great deal in itself. Worthless and expensive. Don't waste your money.

Date of experience: June 5, 2023
Chris E. Truthfinder.com Rep
over a year old

Hello Michelle,
While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website Also, since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.

Thank you

Washington
3 reviews
14 helpful votes
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Scam
August 18, 2022

Do not use. Signed up and ran search, took credit card info and received "unable to process " message, meanwhile they charged my card 6 times. Total scam. Blocked transaction and notified Bank immediately.

Date of experience: August 18, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Douglas,
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at 1 800-699-8081, or email us at help@truthfinder.com, so we can make this right.

Thank you

California
1 review
0 helpful votes
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Had a glitch in March on my account. As a plus with Truthfinder, you can actually talk to a real person: I had the good luck to get 'Roxanne'. She followed all the protocols, asked how she could help, and followed every bullet point of great Customer Service. I would hire her in a minute!
Not only did she solve my billing issue, but also tailored my plan to my needs. Am a senior that runs my own travel consultant small business, I chose Truthfinder based on it's positive reviews and I would like to add mine to the list!

Date of experience: April 11, 2023
Chris E. Truthfinder.com Rep
over a year old

Hello Peter,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and with our dedicated Customer Care Team! I have passed along your kind words to Roxanne, and we look forward to continuing to assist you in the future.

Thank you,
TruthFinder Support

Florida
1 review
1 helpful vote
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Great information
March 15, 2022

This was a helpful report in confirming some information I had and helping me find additional information needed to pursue a personal matter. I'm very grateful for services like this that make it easy to find information. Not all records were up to date but I do not believe this any reflection of truth finder or their services. It would be nice, however, if the sign up options included a one time report without a monthly subscription tied to it so you don't have to remember to go cancel if you don't want it moving forward.

Date of experience: March 15, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Debra,
Thank you for taking the time to give us feedback. We love your suggestions, and I will be sure to share them with the appropriate departments. We appreciate the kind words, and look forward to assisting you again in the future.

Thank you,
TruthFinder Support

Oregon
1 review
1 helpful vote
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Get them off my back
December 10, 2023

We have used it twice-once with no useful information, the second on my mobile when a site with a different name took us to the Truthfinder site. In both cases, the number of pop-up requests to follow-up the searches is unceasing. I can't open either the computer or the phone without that popping up. Almost every time I change tabs. I can't find a way to unsubscribe. I didn't get far enough into the first to pay for anything and the second one I got off as soon as I saw the address.

Date of experience: December 10, 2023
Chris E. Truthfinder.com Rep
over a year old

Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (855) 921-3711 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays) or email us at help@truthfinder.com and we will try to make this right. If you would like, please feel free to view our Help Page at https://www.truthfinder.com/help/

Florida
1 review
10 helpful votes
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Scam
April 30, 2018

They didn't provide their promises. They gave 4 years old information about my uncle telling to me, that he is still alive. Actually - he past away 4 years ago. All provided phone numbers where disconnected or no longer in service. Very, very disappointed.

Date of experience: April 30, 2018
Chris E. Truthfinder.com Rep
over a year old

Hello Rigonda,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We hope to continue to improve our services to make them better for you and future customers.

Thank you,
TruthFinder Support

Washington
1 review
11 helpful votes
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Don't waste your time or money on these junk reports. A whole lot of garbage unrelated to the person you're doing the background check on. Who cares who their neighbors are and unless you're looking for a sex offender who wants pages of listings like that? You can find more information yourself by looking at public records, etc. Most of the info in the Truthfinder reports is out of date and useless.

Date of experience: June 1, 2019
Chris E. Truthfinder.com Rep
over a year old

Hello Linda,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website and app. Please reach out if there's anything we can do to improve your experience.

Thank you,
TruthFinder Support

Washington
1 review
1 helpful vote
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What a joke
April 6, 2022

Ran a check on myself just for fun. The "report" I received had info from my current State Only and that was sparse. They had a 23 year old phone # but didn't have my current one, had my current address but none of my past addresses. Only had one of my Wives & had her listed as an associate or friend, same with her family.
Had a few local sex offenders (which I could care less about) but no where near all of them. I got a incomplete police report, nothing about employment history, other States I had lived in, My other two Wives including the Mother of my Son! In short there was nothing in there that I couldn't have gotten with a simple Google search. Bah, don't waste your money.

Date of experience: April 6, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Rodney,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.

Thank you

Arizona
1 review
0 helpful votes
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There isn't anything in the reports that you can't find yourself for free. Most of the info isn't recent and some wrong information. Don't waste your money.

Date of experience: January 16, 2024
Chris E. Truthfinder.com Rep
over a year old

While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (855) 921-3711 or email us at help@truthfinder.com if there's anything we can do to improve your experience.

Overview

Truthfinder.com has a rating of 2.1 stars from 673 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Truthfinder.com most frequently mention credit card, email address and background check. Truthfinder.com ranks 33rd among Background Check sites.

service
246
value
250
shipping
66
returns
91
quality
208
This company responds to reviews on average within 32 days
+42