website thubmnail of Truthfinder.com

Truthfinder.com

How would you rate Truthfinder.com?
grey star
grey star
grey star
grey star
grey star
North Carolina
2 reviews
16 helpful votes
Follow Karen F.
Unfollow Karen F.
Send Message
Share Review
Report Review

BEWARE! THIS IS A RIPOFF!
December 30, 2017

The information they provide is limited and most of it is wrong! After searching at least 15 times, they have as people's last name as being born with their "married" name. Repetitive useless information. No marriages, no birthplaces, no job status, after knowing that my one of my family members had a criminal background, it did NOT show up on the report. When you check to see if there were any sexual predator info, it only shows what predators are in the neighborhood. You must be kidding me! Paying $29.00 for this crap! I signed up yesterday and it is now 8 hours later and it is CANCELLED! BEWARE!

Date of experience: December 30, 2017
Chris E. Truthfinder.com Rep
over a year old

Hello Karen,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website and app. Please reach out if there's anything we can do to improve your experience.

Thank you,
TruthFinder Support

New York
1 review
3 helpful votes
Follow Amy O.
Unfollow Amy O.
Send Message
Share Review
Report Review

Zero stars
August 15, 2023

Truth finder advertised criminal history and background checks and at the end of the day after all the hoops to jump through ordered ZERO help, said they couldn't find anything after an extensive search. Unless you're looking for a sex offender don't waste your money

Date of experience: August 15, 2023
Chris E. Truthfinder.com Rep
over a year old

We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (855) 921-3711 or email us at help@truthfinder.com and we will try to make this right. If you would like more information about how TruthFinder works, please visit https://www.truthfinder.com/help/heres-how-truthfinder-works/

Thank you

Michigan
40 reviews
96 helpful votes
Follow Phil N.
Unfollow Phil N.
Send Message
Share Review
Report Review

I found these guys with an internet search, as I needed some background info on a potential client. They had some "deal" going where you could pay a minimum amount, but if you didn't cancel within a specific time you got hit with the full monthly fee. I think it was like 7 days or something. So, I signed up. Big mistake! I used the service, received pretty basic information. I cancelled the service within 24 hours. To my surprise, my account was billed 3 times to the tune of over $50 bucks! Avoid these guys, unless of course, you enjoy supporting the CEO's lavish life style...

Date of experience: November 1, 2017
Chris E. Truthfinder.com Rep
over a year old

Hello Phil,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website and app. Please reach out if there's anything we can do to improve your experience.

Thank you,
TruthFinder Support

Philippines
1 review
9 helpful votes
Follow Debra R.
Unfollow Debra R.
Send Message
Share Review
Report Review

Scary
August 24, 2020

They lead you to many pages giving thrills of the 'so called' shocking truth'. They even tell you too many inaccurate scary info like 'Government watch list', criminal records and etc. Don't be fooled by this site!

Date of experience: August 24, 2020
Chris E. Truthfinder.com Rep
over a year old

Hello Debra,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.

Thank you,
TruthFinder Support

California
2 reviews
13 helpful votes
Follow Darci O.
Unfollow Darci O.
Send Message
Share Review
Report Review

Am writing a term paper on data brokers so did a search on myself. No criminal record, no graphic stuff in my background -- but you'd never know it from the enticing "warnings" and "alerts" that popped up while the search is executing. The alerts explicity say that "graphic content", "embarrassing" or "surprising insider information" may be in the report. Although the age and residential info was accurate, the "alert" messages are just scammy marketing laid on thick. Buyer beware!

Date of experience: July 4, 2021
Chris E. Truthfinder.com Rep
over a year old

Hello Darci,
We are sad to see that you didn't enjoy the format of our site, but happy to know you enjoyed your overall experience. We will be sure to let our design department know of your concern with our site layout. As we are constantly looking to improve our customer experience, we appreciate the constructive feedback.

Thank you,
TruthFinder Support

Tennessee
1 review
0 helpful votes
Follow Skye D.
Unfollow Skye D.
Send Message
Share Review
Report Review

Only half Decent
March 15, 2023

Shows some info. Missed some info also. Do it just to use their free or 1 dollar trial. Then be sure to cancel before they charge you $25+. Definitely not worth paying that for. I wouldn't do that. They don't give enough information for you to pay more than a dollar or so.

Date of experience: March 15, 2023
Chris E. Truthfinder.com Rep
over a year old

Hello Skye,
We appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (855) 921-3711 or email us at help@truthfinder.com if there's anything we can do to improve your experience. If you would like to view our pricing page, please visit https://www.truthfinder.com/pricing/

Thank you

Texas
1 review
0 helpful votes
Follow Sherrie K.
Unfollow Sherrie K.
Send Message
Share Review
Report Review

The information I retrieved was only a little more than what was available on public records for free, but I am happy to have all the informaiton in one place. While my friend did disclose some items, not all issues were disclosed and this was helpful in my a decision on whether or not to enter into a business agreement.
However, this is not worth a reoccurring monthly fee. I will not continue this service.

Date of experience: February 9, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Sherrie,
We appreciate you taking the time to leave us feedback, and hope you decide to use our services again in the future.

Thank you

Bangladesh
1 review
0 helpful votes
Follow Eldon D.
Unfollow Eldon D.
Send Message
Share Review
Report Review

In the digital age, the quest for information is increasingly taking place online, and Truthfinder.com has positioned itself as a leading player in the people search and background check arena. As a user-friendly platform, Truthfinder aims to provide individuals with access to a wealth of information about others, promising to unveil the truth that may be hidden beneath the surface. Here's a comprehensive review based on my experience with Truthfinder.com.

Date of experience: January 17, 2024
Chris E. Truthfinder.com Rep
over a year old

Thank you for taking the time to leave us feedback. We are delighted to see that you enjoyed your experience with TruthFinder, and we look forward to providing you with our services again in the future.

Illinois
2 reviews
3 helpful votes
Follow Susana R.
Unfollow Susana R.
Send Message
Share Review
Report Review

Totally surprised
July 1, 2023

I have found you get more from the phone searches than doing just a name search. While I had a hard time at first with this website and went to cancel they convinced me to stay longer by adding extra perks.
It was much more worth it.

Date of experience: July 1, 2023
Chris E. Truthfinder.com Rep
over a year old

Hello Susana,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience using TruthFinder, and we look forward to continuing to assist you in the future.

Thank you,
TruthFinder Support

New York
1 review
0 helpful votes
Follow Rick W.
Unfollow Rick W.
Send Message
Share Review
Report Review

Excellent customer service and service
August 13, 2022

I use truthfinder regularly for my own safety and that of my friends and family.

When contacting their customer service, they are polite, thorough, helpful. They even helped me to save money by offering better packages.

I highly recommend Truthfinder.com

Date of experience: August 12, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Rick,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and with our dedicated Customer Care Team - especially by having them find the right package offer for you! We look forward to continuing to assist you in the future.

Thank you,
TruthFinder Support

California
1 review
0 helpful votes
Follow George S.
Unfollow George S.
Send Message
Share Review
Report Review

Works amazingly! Love it! I recommend
January 6, 2023

Lots of information. Way more than I ever could even ask for. Thank you so much! I'm very pleased & happy that I found this service. I most definitely recommend this to all my friends & family as well as everyone & anyone looking for a people search engine thats actually reliable, accurate & detailed, including as much info as possible not leaving anything out unlike most other services.

+1
Date of experience: January 6, 2023
Chris E. Truthfinder.com Rep
over a year old

Hello George,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed using TruthFinder, and appreciate the recommendations to your friends and family! We look forward to continuing to assist you in the future.

Thank you,
TruthFinder Support

Florida
1 review
0 helpful votes
Follow Stanley V.
Unfollow Stanley V.
Send Message
Share Review
Report Review

Very interesting.
June 14, 2023

Live and learn,at this time of my life I've been through a lot somehow I keep landing on my feet, I continue my journey with a wonderful woman that takes very good care of me. It has been a long journey.

Loading...
Date of experience: June 13, 2023
Chris E. Truthfinder.com Rep
over a year old

Hello Stanley,
Thank you for taking the time to leave us with your feedback. We look forward to continuing to assist you in the future.

Thank you,
TruthFinder Support

Tennessee
1 review
0 helpful votes
Follow Barb H.
Unfollow Barb H.
Send Message
Share Review
Report Review

Homeless for a reason
October 25, 2022

After reading a tear-jerking newspaper feature story about a homeless man in Central Indiana, I learned that he's served prison time for grand theft auto in 3 different states, has no record of employment, and refuses to stay in local shelters because of their rules. No more tears for this man.

Date of experience: October 24, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Barb,
Thank you for leaving us with your feedback. We are delighted to see that you enjoyed your experience with us, and we look forward to continuing to assist you in the future.

Thank you,
TruthFinder Support

Arizona
1 review
0 helpful votes
Follow Benjamin G.
Unfollow Benjamin G.
Send Message
Share Review
Report Review

Great Tool To Make Sure Your Own Info Is In Check
February 15, 2023

I wanted to check on a few matters concerning associates. While doing so, I took time to review my information, which was worth it because I could clean up some misinformation and protect myself in other areas. Truthfinder is on my list of quick finds, so I can get to it anytime - just in case I need the valuable information that would take me hours to confirm otherwise.

Date of experience: September 21, 2022
Portugal
1 review
1 helpful vote
Follow Brian R.
Unfollow Brian R.
Send Message
Share Review
Report Review

I had cancelled my subscription to Truthfinder online and received a confirmation email. However, charges continued. When I contacted Truthfinder customer support via telephone, I was connected to an agent in less than one minute. After I provided the subscription ID from the cancellation confirmation, the agent was immediately able to identify the issue (duplicate subscriptions, hence four not five stars). They cancelled the second subscription and initiated a full refund.

This is the best customer service interaction I've had in a very long time.

Date of experience: April 8, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Brian,
Thank you for taking the time to leave us feedback. We would like to apologize for any accidental charges, but we are delighted to know that they were fixed. Thank you so much for the kind words towards our customer support. We look forward to assisting you again in the future.

Thank you,
TruthFinder Support

California
1 review
0 helpful votes
Follow Marcia S.
Unfollow Marcia S.
Send Message
Share Review
Report Review

Excellent
April 30, 2022

Paul was extra professional and efficient in assisting me this morning. He is a great " customer #1 satisfaction" ambassador. I am a retired HR Director and can immediately identify an excellent employee's attitude.

Date of experience: April 29, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Marcia,

Thank you for your feedback regarding our customer care team. We take great pride in providing quality customer care, and are happy to hear about your positive experience with TruthFinder. We look forward to providing you with our services again in the future.

Thank you,
TruthFinder Support

Alabama
4 reviews
10 helpful votes
Follow Ray R.
Unfollow Ray R.
Send Message
Share Review
Report Review

NOT worth what they charge!
April 5, 2022

I purchased a "report" on myself hoping to find some dates from my ancient past for a document I was filling out... Needless to say, the "public records" they promised were not included... Also, there was a whole plethora of bogus information that was in no way, shape, form, or fashion even related to me... Apparently, truthfinder couldn't find the "truth" if they were trapped inside a garbage bag with it... You can use Google and get as much information as you can get from these "experts"... DO NOT waste your money... Since I cannot get a refund, I will be leaving honest negative reviews everywhere available informing everyone of their scam-like practices hopefully before they get duped out of $28...

Date of experience: April 5, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Ray,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.

Thank you

Oklahoma
1 review
1 helpful vote
Follow Amanda M.
Unfollow Amanda M.
Send Message
Share Review
Report Review

Ok so I must take back my harsh words because even though I didn't find what I was looking for after dealing with the customer service rep who spoke and understood perfect English, they handled theirselves just like true customer service professionals. I will tell you this much that good "customer service" is something I believe in and you can't find that any more. I would definitely recommend this company to everyone!

Date of experience: July 28, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Amanda,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us and our Customer Care Team! We look forward to assisting you again in the future.

Thank you,
TruthFinder Support

New York
1 review
1 helpful vote
Follow Ali g.
Unfollow Ali g.
Send Message
Share Review
Report Review

If I could give 0 stars I would. I deactivated my account about a year ago. In September of 2023 I noticed my bank account was still being debited $28.05, $7.99, $3.99 every month. I called and was assured the charges would stop and that I would be refunded for the charges made since cancellation. In January of 2024 I noticed that I was still being charged and was never refunded. I called and got the same promise. It is now May of 2024 and I have yet to see a refund and they have debited those amounts from my account each month. The charges add up to $260.07. I have emailed several times over the last seven days with no response. I had to get a new debit card and my bank is investigating this as fraud. This really is nothing short of theft. Do NOT use this service. There are other much better much more thorough services that will not steal your money. I suggest you use those. The photo on my review is the screenshot from September 2023 where my account had already been inactive for 191 days

Date of experience: May 31, 2024
Chris E. Truthfinder.com Rep
11 months ago

Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (855) 921-3711, or email us at help@truthfinder.com, so we can investigate and rectify the issue as soon as possible. Thank you for bringing this to our attention.

Minnesota
2 reviews
5 helpful votes
Follow Pam H.
Unfollow Pam H.
Send Message
Share Review
Report Review

I experimented with sibling information I already knew to check accuracy etc. before using in any other ways, finding lost friends, etc.
Hardly any information, long deceased relatives listed as alive, wrong information, useless. Don't subscribe in the first place. Sorry we even tried this experiment! Waste of money and time.

Date of experience: March 27, 2023
Chris E. Truthfinder.com Rep
over a year old

Hello Pam,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (855) 921-3711 or email us at help@truthfinder.com and we will try to make this right. If you would like more information about how TruthFinder works, please visit https://www.truthfinder.com/help/heres-how-truthfinder-works/

Thank you

Overview

Truthfinder.com has a rating of 2.1 stars from 673 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Truthfinder.com most frequently mention credit card, email address and background check. Truthfinder.com ranks 33rd among Background Check sites.

service
246
value
250
shipping
66
returns
91
quality
208
This company responds to reviews on average within 32 days
+42