TrustpilotReviews 1,119

Trustpilot talk a good game about stopping fake reviews but in reality they don't care as long as they're inflating the site with fake numbers

Trustpilot have no qualms packing their own page with invited 5 star reviews. How can that be right?

They need closing down

Two scam companies, BusinessesForSale.com & Trustpilot.com. Trustpilot.com is a review based website that accepts payments and bribes for posting good reviews, if you post a negative review about a company that is on Trustpilots bankroll, that review will be removed and your account terminated. BusinessesForSale.com takes money from customers and removes their adverts without any proper explanation. Becareful of Businessesforsale.com & TrustPiliot.com

Disgusting company
They take down genuine reviews and leave fake ones up.

The whole site is full of fake 5 star reviews giving companies false inflated ratings and nothing is done. They even review themselves giving themselves lots of excellent reviews

Trustpilot love to say how fake reviews are not allowed but talk is cheap as the site is full of shady ***** reviews. The fake reviews aren't subtle yet still don't get removed.

They think they're clever using AI to detect but they're not. I've lost count of reviews which contain blatant website promos in them that AI doesn't pick up.

They also let companies flag bad reviews and try to get them taken off the site

No one should trust a site which reviews itself. 100s of ***** reviews on their own page every day is a huge red flag

A company flagged my review as fake and Trustpilot took it offline. Trying to reason with them via email is a waste of time, it's full of automated bots.
They claimed my review was suspicious but couldn't answer why it was removed while my other reviews on the site were not taken down.

The company who complained is allowed to fill their page with 5 star reviews no questions asked.

Trustpilot are not to be trusted. They can claim all they want about being fair but they're rotten and you can't question their decisions.

Tried to log into my trustpilot account just to discover it has been suspended with no warning or reason. Site staff never bothered to contact me about any potential issues, so have no idea what I possibly could have done to warrant it, I've only ever written honest reviews about my experiences with the sites and services I've used. It seems all of my reviews have also been deleted from the site after my account's wrongful closure, so a lot of valuable information and customer insight regarding websites with horrendous service has now been lost, absolutely disgraceful.

Trustpilot isn't a very good or reliable site for writing reviews anyway, I've had issues with my reviews getting removed by the nonsensical automated 'integrity' system for no reason regardless of star rating. However, I find this site even less trustworthy when they go around banning legitimate users and purging all of their genuine reviews.

They use AI all the time and don't like being told it's wrong. The emails you get from them ignore what you say and just pump out automated drivel

The whole site (including their own page) is full of very questionable looking 5 star reviews but despite claiming to have zero tolerance for fake reviews they stay up

Also companies are not supposed to flag every bad review but there's one that do this and trustpilot ignore it.

Put an HONEST review on there about a business that you lost money with because you never received the product that you paid for after ordering and they flag it or remove it sometimes without even telling you. A person on there calls someone a scumbag and you agree because you had problems with the business too, they flag that and remove it while all along leaving the other original post on there. Prejudice.

Trustpilot took my honest review and called it fabricated because they didn't like my Christian content, at least that's my opinion. They expected me to prove how often I visit when there is no account or sign in. They asked me to do something IMPOSSIBLE so my beautiful review about www.Got questions.org is now on site jabber (no it's a positive review not a jabber tho lol)

I left a genuine one star review. The company went whining to Trustpilot saying it wasn't genuine. It was but they ignored this and actually closed my account and wouldn't tell me why... No wonder the company concerned page is full of only five star reviews. C The fake five star reviews are easy to spot they are only a few words long... Surely If you really thought a company was great you'd be waxing lyrical about them?... Of course despite claiming to have zero tolerance for fake reviews they don't care about the fake five stars, they only remove genuine critical ones.

Trustpilot is the kind of company that would never survive its own review system if it played by the rules. On every other site like Sitejabber and all the other major ones they're sitting at one star. But on their own platform, fake five-star reviews magically appear to keep their rating afloat. No surprise there. As a business owner, my experience with Trustpilot has been a complete joke. They allow fake, anonymous reviews from people who have never placed an order. When you report them, nothing happens. You get automated replies, no real moderation, and absolutely no accountability. They lie to you and ignore there own policy violations when it suits them. They do not verify reviewers, and they quietly delete their own enforcement records when it suits them. Then they offer overpriced business plans to clean up the mess they created. You pay hundreds a month just for the chance to get a human to look at your case. It is a cash grab built on the backs of real businesses being slandered by random trolls, they are parasites, they create nothing just damage real hard working businesses. If Trustpilot ever had to follow its own rules, it would be removed from its own platform. Avoid it completely.

If you go on to Trustpilot and search for them you'll find they have their own review page in which they literally flood hundreds of five star reviews every day. They're all invited... How can that be right?... If they can't even be trusted to review themselves correctly how can they be relied upon to review others?... If you ask them about this via email or social you either get ignored or fobbed off... They treat customers like fools... Who is there to keep an eye on Trustpilot and who are these people giving them five stars?

They like to act like they're fair but in reality they do as they please... They took down half of my reviews claiming I was using a VPN yet allowed the others to stay up. That's the stupidity you're dealing with... Very fast to remove what they see as suspicious reviews but when incredibly slow when it comes to putting them back up. I even had to send proof in only to be told they are keeping my review offline but can't tell me why to protect the site...
I've heard so much rubbish in my life... If you want a laugh look at the site and see how quickly it is before you spot fake 5 * reviews. Its amazing how the integrity team don't see fit to remove them...

Why would a review site need to flood its own page on its own site with hundreds of invited 5 star reviews every few hours? That's what Trustpilot does... They laughably claim to have 'zero tolerance' yet the whole site is full of dubious looking five star reviews which never get taken down... Leave a bad 1 star review though and the content integrity team can't remove your review fast enough... It's also impossible to speak to a real human & all you get are copy and paste AI responses when you question why they've taken a review down. Beneath contempt.

We've been using Trustpilot for many, many years. Some time in the past 3-5 years, we started getting ambiguous emails from Trustpilot whenever we posted a negative--but never defamatory--review of a company. Trustpilot would give us about 2 days to "respond" to company representatives (of the company we'd reviewed). Trustpilot would provide us a link to supply company representatives "additional information" that typically included personally identifying info or reference numbers we didn't have. We'd invariably email Trustpilot that we didn't want to divulge our identities to companies we were embroiled in a financial battle with, but our reviews would still vanish off Trustpilot. We've stopped using Trustpilot as it's become clear they've become just another corporate sell-out servicing the business class at the expense of consumers.

I subscribed to Trustpilot Business by mistake, thinking the pricing was in my local currency. I immediately contacted their support team to cancel and request a refund—submitted multiple emails and support cases, but received no reply at all. Despite reaching out well within the 30-day notice period, my subscription will be auto-renewed with no communication. I've since cancelled the account and disputed the charge with my card provider. For a platform that promotes "trust" and transparency, this experience was incredibly disappointing. Small businesses deserve better support.

I trusted Trustpilot to be a neutral platform for honest reviews—but it's clear they're more focused on protecting businesses than listening to consumers. I posted a calm, truthful review about a poor shopping experience. Despite no rude language and having proof, my review was removed without justification. It seems if you're not giving 5 stars or the company is a paying client, your voice doesn't matter. It's disappointing when even platforms designed to help consumers fail to be trustworthy.

I cant login because of magic emails, Magic emails do not work, did not recieve it after 6 days I contacted support multiple times and even used the live chat, but havent received a response in 5+ days i confirmed that my mail server works completely fine (I receive other emails just fine, including test ones) This delay has completely blocked my access, which is very frustrating for a business platform