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GB
4 reviews
3 helpful votes
Follow John F.
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I have now had seven reviews critical of Hermes, posted in its Hermes UK Trustpilot profile, deemed "suspicious" and removed, some retrospectively, by Trustpilot's "advanced software". This review, which I am confident is honest and objective, was the last one to be removed:

"The last tracking event for a parcel that Hermes should have delivered on Friday 13 August told me that at 08:21 that day it was "on its way to the courier". But it didn't reach a courier and wasn't delivered. Neither was it delivered on Saturday, Monday, Tuesday, Wednesday or today. Additionally, a collection (a return not initiated by me) scheduled for today was missed. It appears that Hermes, having lost the generally reliable courier I had for eight years a few weeks ago, once again can find nobody to deliver or collect parcels in my area and undelivered parcels are piling up at the depot. It will be the fourth time this has happened with parcels previously delayed by up to twelve days."

Trustpilot receives payment from Hermes for the Hermes UK profile which allows the company to invite reviews, a high proportion of which are positive. How inviting reviews boosts the ratings of businesses, with Hermes UK given as a example, is explored in Danny Richman's (SEO Training) report 'Can you trust Trustpilot?'. Richman appeared on a BBC Watchdog programme that examined Trustpilot's misleading ratings of some financial services businesses. Forgive me for suspecting that Trustpilot's "advanced software" also removes an unknown proportion of negative reviews from the Hermes UK profile. Unless Trustpilot monitors the decisions made by the software and publishes the proportion of reviews of individual businesses it removes we have no way of knowing. What I do know is that I posted exactly the same review in the Hermes (no UK) profile, for which Trustpilot receives no payment, and it is still there. Also there are no invited reviews in this profile and the "advanced software" does not appear to remove any critical reviews. Perhaps that is why it rates Hermes as "bad" with 1.4/5 stars when the Hermes UK profile that earns income for Trustpilot rates Hermes as "excellent" with 4.4/5 stars. 1.4/5 stars and "bad" is consistent with the ratings and rankings other sites have awarded Hermes.

Date of experience: December 17, 2020
Michigan
1 review
0 helpful votes
Follow Mike G.
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It was the biggest mistake signing up with trust pilot (trustpilot). Way too expensive, and it doesn't really help your business AT ALL. We spent over $10k with them and have ZERO to show for it. Only good thing was a widget, but you can get that anywhere, it won't cost you $599.00 per month! There are way better services out there where you can actually get reviews on google, facebook, or any other site that really matter to your business and cheaper! With a widget! Do your research!

My contract was renewed just last month, March 13th to be exact. First of all, they went up on their fees, plus, I called them on March 18th due to stopping the service because of COVID-19 / Coronavirus and they made a million excuses as they were supposedly having meetings about the COVID-19 / Coronavirus issue. I also wanted a refund. They to me back after a week and after continuously extending the time for them to get back. The verdict... no refund, and they refused to cancel my services even though I have been with them for 2 years, i have never even contacted them throughout those 2 years to cancel or anything. They really couldn't cancel my services as a courtesy due to the COVID-19 / Coronavirus pandemic when I was just renewed that same month (4 days prior). Very unethical, I would never recommend anyone to go with them. Take my word for it, it's not worth the rip off they charge you. You can do much better things rather than spending $6,000 for the year because they will lock you in a contract you can't get out of.

DON'T MAKE THE MISTAKE. DON'T SIGN UP WITH TRUSTPILOT.

P.S. Notice their reviews, they don't even practice what they preach! They barley ever reply to any of their reviews. Which if you read online, is reviews 101. Its very important!

Date of experience: April 18, 2020
GB
2 reviews
3 helpful votes
Follow Richard S.
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Trustpilot were knowingly publishing false, baseless and damaging information knowing to the damages it is causing. They have no system for ensuring whether reviews or true or with foundation or even that they are from a genuine individual. They have no system to even temporarily removing reviews whilst they are disputed. They refused to remove a review for a period of 11 days despite the fact we have confirmed to them that the review is false and baseless. They have not requested any information from us to verify any facts whatsoever. In their response to us they made baseless claim that the review was not defamatory. Even worse we respectfully requested that they provide the full legal details of the individual they claim posted the review so that we can attempt to resolve the matter and avoid the need for costly and damaging legal action. They have they refused this request.

Trustpilot claim that the reviewer is based in India. We have not had any interaction with anyone in India. We do not sell to India and we have no intention of doing so. We have never refused a refund to any customer, ever. We have no such interaction with any individual or party that relates to the claims made. We responded to the review and requested further information however predictably none was forthcoming. Therefore we know without any doubt whatsoever that. Their claims are false and baseless yet they persist in this malicious and damaging behaviour. We have informed Trustpilot of these facts however they have refused to remove the false and baseless review for 11 days.

Trustpilot falsely claim that reviews will be removed if the reviewer fails to provide proof of their claim. Sadly this is not true. Despite the fact we have followed their procedures for removing the review they refused to do so. It wasn't until extreme pressure was put on them that they finally remove the review and they failed to provide any reason.

What is even worse is that Trustpilot even threatened me with suspension if I continued to make multiple requests for removal, despite ignoring the main body of my request and failing to answer the points in my request. They have caused considerable financial damages to my business, and reputation and have caused terrible distress to me personally. Frankly I am utterly appalled at their behaviour.

They have a clear motive for their actions. You only have to look at their pricing structure to know they are targeting business with the larger companies who spend thousands with them every year.

Trustpilot has caused considerable distress and destroyed years of hard work trying to build our reputation.

Date of experience: August 23, 2023
New York
1 review
0 helpful votes
Follow Yasir M.
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DO NOT DO BUSINESS WITH THIS COMPANY It's unimaginable they are still in business. Stay away from Trust $#*!

Date of experience: August 16, 2022
Canada
8 reviews
6 helpful votes
Follow DAVID S.
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The median IQ of the Danish is not as high as I would have expected. Trustpilot is a sad obscenity!

Date of experience: May 19, 2023
California
12 reviews
56 helpful votes
Follow Tammy W.
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This a great place to get reviews as well as leaving reviews about other websites.

Date of experience: September 2, 2014
Canada
1 review
6 helpful votes
Follow Anita C.
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I can't post my review
December 17, 2018

Typed it 3 times. Can't get past the verification. Won't take Facebook or google. What's with this?

Date of experience: December 17, 2018
GB
2 reviews
4 helpful votes
Follow Paul G.
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Call me on *******4455 and I will tell you how bad they are.

Date of experience: March 28, 2016
France
1 review
0 helpful votes
Follow yvesr r.
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Trustpilot créé des pages sur des entreprises sans autorisation, puis laisse publier des avis négatifs et filtre les avis positifs et enfin contacte les entreprises en proposant un service payant afin de nettoyer tout cela. Dans certains pays on appelle cela la mafia, sur Internet cela s'appelle Trustpilot.

Date of experience: May 5, 2021
Germany
1 review
0 helpful votes
Follow Gabriele T.
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Fein ausgedacht
November 26, 2022

Ich habe bei Immoscout 24 ein Objekt gefunden, das mich interessieren würde. Leider kann ich zu dem Inserierenden keinen Kontakt aufnehmen, da er sich entschieden hat, sein Objekt nur an Plus- Kunden zu verkaufen. Plus ist aber ein Angebot von Immoscout24, welches einem bessere Chancen auf dem Markt verspricht, natürlich gegen einen entsprechenden Obolus. Also werde ich genötigt, Geld für ein Angebot zu zahlen, welches ich gar nicht will, um ein öffentlich ausgestelltes Objekt zu erwerben. Somit schlägt Immoscout 24 zwei Fliegen mit einer Klappe. Sie binden den Kunden an sich, denn der kann ja nirgendwo anders mehr annoncieren und ziehen den Interessenten gleichzeitig das Geld aus der Tasche. Fein ausgedacht.

Date of experience: November 26, 2022
Germany
1 review
2 helpful votes
Follow sphinxbased g.
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Schon mehrfach wurden negative Bewertungen eines betrügerischen Webshops auf drängen des Inhabers bei Trustpilot gelöscht.Man müsse zu dem Vorgang Stellung nehmen und quasi beweisen das der Shop kein Betrüger ist. Das ist aber nicht möglich da der Anbieter des Shops auf Anfragen nicht oder nur mit einer Standardantwort antwortet und nichts geklärt wird. Also Trustpilot ist keine aussagekräftige und zuverlässige Quelle und sagt rein gar nichts über die Qualität eines Shops oder Anbieters aus.Finger weg von dieser Plattform.

Date of experience: May 12, 2023
Latvia
1 review
0 helpful votes
Follow Herbert R.
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Wir arbeiten in einer Branche wo lediglich unzufriedene Kunden eine Bewertung abgeben. Kaum ein Kunde der zufrieden ist, gibt selbst auf Nachfrage eine Bewertung ab, weil er dieses voraussetzt und keine Lust hat, noch Zeit mit Bewertung schreiben zu verbringen. Trustpilot erlaubt es jeden Fake Kunden Bewertungen zu schreiben und dieses auch mehrfach für ein und dieselbe Dienstleistung. Trustpilot ist daher kaum als Seriös zu bezeichnen. Bewertungen, selbst Fake Bewertungen lassen sich einfach schreiben, um eine Firma schlecht dastehen zu lassen, jedoch ist das Löschen dieser Fake Bewertungen, so gut wie unmöglich. Truspilot verdient daher auch nur einen Stern

Date of experience: October 21, 2021
Spain
1 review
0 helpful votes
Follow al b.
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Si dices la verdad sobre un fraude, eliminan tu comentario de inmediato. Aunque lo rectifiques ya no lo publican. Obedecen sin rechistar solo a sus clientes previo pago.

Date of experience: May 19, 2018
Italy
28 reviews
3 helpful votes
Follow Eugenio F.
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Trustpilot è gratuito per i consumatori che pubblicano recensioni, ma è a pagamento per le imprese che vogliono iscriversi al fine di rispondere alle recensioni pubblicate. Quindi Trustpilot non è imparziale, poichè viene da sè che ha un occhio di riguardo per le imprese, ed ecco perchè molte recensioni negative vengono eliminate (addirittura a volte gli interi account, senza nemmeno il preavviso, di chi pubblica molte recensioni negative). Praticamente il fine ultimo di Trustpilot è quello di far apparire online una vetrina per le imprese che possano esibire le loro recensioni positive e quindi farsi pubblicità in tal modo. Non è dunque un caso se Trustpilot prenda di mira le recensioni negative e chi le pubblica. Ecco perchè Io consiglio sempre di non pubblicare le recensioni soltanto su questo sito, ma pubblicarle anche su altri più seri, tipo FB, Google Business, Play store, Malavida, Apkpure, HelloPeter, Smart. Reviews, Opinioni.it, Reviews.io, RecensioneItalia.it e, ovviamente, Sitejabber

Date of experience: November 15, 2021
Netherlands
1 review
0 helpful votes
Follow PPT- W.
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Trustpilot is moet eerst zelf corrigeren en dan anderen, schrijf je een review over iets maar je kan het niet verzenden zelf met correct e-mail!
Fuc...the trustpilot!

Date of experience: July 13, 2023
Argentina
3 reviews
2 helpful votes
Follow claudio g.
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Reloj naviforce
June 9, 2017

Genial único y la verdad que me regale par este día del padre algo realmente de utilidad, elegante y con personalidad propia, gracias chucuu

Date of experience: June 9, 2017
Brazil
1 review
0 helpful votes
Follow Jhon Petesburgo P.
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Site bugado
January 5, 2022

Site bugado ou fazem de propósito, sempre da erro quando tenta logar pelo Google ou mesmo, através do e-mail. Afim de classificar algum site.

Date of experience: January 5, 2022
Netherlands
1 review
0 helpful votes
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Meteen verwijderd
February 6, 2023

Ik heb 1 review geschreven en ik wordt meteen verwijderd en ik kan ook niet meer inloggen. Ik heb maar 1 review geschreven. Nepsite dus!

Date of experience: February 6, 2023
Netherlands
1 review
0 helpful votes
Follow Deen O.
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Slechtste site
February 28, 2023

Bij trustpilot zie ik zo veel slechte reviews. Echt heel slecht! Bij heel veel bekende suites zie ik veel slechte beoordelingen

Date of experience: February 28, 2023
Lebanon
1 review
0 helpful votes
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Quotex الافضل
November 18, 2023

Quotex افضل منصة تداول علا الاطلاق وسلسة جدا لم ارا مثلها وارباحها عالية جدا وتعتبر من المنصات العالمية

Date of experience: November 18, 2023

Overview

Trustpilot has a rating of 1.2 stars from 1,105 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Trustpilot most frequently mention customer service, bad experience and integrity team. Trustpilot ranks 128th among Internet Safety sites.

service
477
value
376
shipping
207
returns
210
quality
381
+366