Trustpilot

I didn't even know we had reviews on Trustpilot for https://www.assuaged.com, but apparently, they were all deleted. This company has tried to get us as customers for over 4 years but we DON'T BUY REVIEWS. Any reviews left about a business should be authentic and REAL, and all our reviews on Glassdoor ARE. I hope #TrustPilot goes out of business for such poor ethics allowing customers to pay for reviews that are FAKE.

I have had multiple negative reviews removed by Trustpilot even after pictures and evidence have been sent, they are clearly corrupt and are being paid by companies to remove truthful and honest reviews, they will now give me no reason at all as to why they removed my latest review of EVRI who we all know as Hermes "simply renamed", after my parcel turned up late, opened, and relieved of its contents, the courier can clearly be seen on CCTV throwing the package on the porch and doing a runner. Trustpilot can not be trusted.

I've had more luck getting things done on TP than here, but I deleted my account there as they let companies lie and take down your reviews that are honest. They don't ever care about you here... they never answer customer service and allowed a person to be racist and cuss me in my messages and still continue to talk to me after I blocked them. Note that I wasn't being rude to them... Also, a company has reported a review I listed before and TP didn't take down my review. I don't like that they hide it for a time, but if your review is correct, they won't take it down.

UPDATE: They've let a company lie and complain again and hide my review AGAIN so I CANNOT support them anymore. Will not use them anymore unless they better their ways.

It took me a lot of effort to ask my REAL customers to write reviews on their platform, that no one of my customers didn't have any idea about, and because I started collecting reviews when I remembered 3 years after registration about their existence, they now remove ALL reviews that left by my customers, and even more on company's profile they indicate that my business has a lot of fake reviews that they heroically removed to protect community. That is ridiculous.
This is all what I need to know about review services

Even though Evri formally (Hermes) have a horrendous track record as a courier yet still Tustpilot are chock full of fake positve reviews for this company. They allow fake paid reviews but claim they don't. They should be shutdown along with Evri.

They keep removing my negative reviews for no reason! Wonder how many times they do this? Alot I guess. Deffinaly do not trust trustpilot, any business that gives them money they will protect with fake reviews and remove any negative reviews without reason!

I wrote a review of Vio.com, accurately describing an interaction I had where Vio.com quoted a rate and then, after I'd already put in my credit card info, told me the rate wasn't available.

Trustpilot removed the review, supposedly because it "breached" their guidelines for reviews. It didn't; it was truthful and reflected an experience I actually had. Apparently Vio.com "flagged" my review, and Trustpilot obediently removed it.

Luckly, there are alternatives to both Trustpilot and Vio.com. I recommend using those alternatives.

Avoid trustpilot, they don't remove your spam and fake reviews from 1 star, I got many spam reviews they never removed them, I flagged not a real review, they didn't care
They just remove 5 stars very fast

I Tryed to make a review on a company who promised to help me recover moneys that I got scammed from ( payback LTD) and after making a few review on trust pilot they refused to publish them on there site. Pretty much covering for this corrupted company. Don't trust them!

It's all fakes! Write "trustpilot a/s denmark" to see Google review of this company. I remind you that trustpilot was sentenced in 2019 in France:
Trustpilot délivre des avis clients déloyaux, mensongers, et injurieux en violation de l'article L. 111-7-2 du code de la consommation.

Trustpilot removed x2 negative reviews I had posted. These reviews were from x2 Bicycling Companies from the UK (I am in the USA).

I had all the documents and emails to verify everything I had stated (the truth)... Yet, somehow, Trustpilot removed those negative reviews I had made on Merlincycles dot com and Wiggle dot com.

Sadly customers lose when these types of review sites manipulate their reviews. Just look around on other review sites and you will see why the x2 companies I mentioned have such bad reviews!

Trustpilot allows difamation about websites

We own a website with almost two thousand customers.

From time to time, some scammers try to get our services and after that submit a money chargeback to their card provider in order to get the services for free.

We have a strict terms and conditions of use to avoid such situations. However, some of these scammers (3 by now) take advantage of Trustpilot gangster's paradise to freely write fraud reviews with fraud information when we impede them to reach their scam purchase goal.

We did not asked for a Trustpilot profile. We don't mind being reviewed with real information but it is unacceptable that Trustpilot allows Sacammers to difamate websites like ours and, in the other hand, deletes systematically good reviews wrote by satisfied customers.

I left a genuine negative review for Dorothy Perkins where they sent out an extremely poorly sized dress, and they immediately suspended my account. Even though I had other reviews of other companies - some mixed, some positive - they accused me of being a bot or being inauthentic. It was obvious that Dorothy Perkins had asked to reviews to be removed - overnight, their rating went from 3.0 to 3.8 stars, giving them a 4/5 "great" rating instead of the 3/5 "average" rating they were meant to have.

Many reviews from other people with similar negative experiences had been removed (poor sizing, misleading descriptions, not offering refunds for defective products and instead only offering returns where you pay for return shipping). It seems clear to me that Dorothy Perkins is trying to deter customers from returning products as return shipping can cost more than the item itself. Rather than spend money on pattern development and making clothes in different sizes, they just stick different size labels on the same clothes, ship them out, and when you complain they just say you chose the wrong size.

Trustpilot is complicit by helping not allowing legitimate negative reviews to stay, only keeping a couple so they give off the image of being legitimate and honest. They are not. Do not trust company ratings. Trustpilot are scam enablers.

Anyone on Facebook that has come across a website that's Gina Rinehart, the richest woman in the Australia, ringing from London or Sydney with an accent from Cyprus Benjamin Adams and his group of mates are ripping millions of Australian people Hang up they will scam every cent you have and you will lose the lot. They just scare me out of $250,000 warning total scam

In my opinion Trust Pilot does not value Freedom of expression. People have had terrible experiences in some instances with certain companies and using the forum helps others make up their mind about services. However when they take down your review without telling you what to change, they distort the fairness of the reviewing community. I don't know why specifically they did that I would have liked to know what exactly they objected to as I was willing to change certain aspects. But I was never given the opportunity to do so. Furthermore The manager turned up then disappeared without responding. I found that unhelpful and a bit odd. I was asked for proof of correspondence which I sent multiple times. Finally I received an email that my correspondence was not within the time limit; even though it is was dated within 2 weeks ago. Frustrating and unfair. No point in asking to send proof when you have no intention of putting the review up. That's just spiteful Disappointed that they sided with a multi million pound clinic over me.
Update: I found out that the clinic did not ask them to take it down at all. It seems that TP didn't like it and chose to take it down themselves. There a darker side there

Trust PILOT endorses a CRIMINAL organization called 'TOTAL ADD BLOCKER' It should be called TOTAL SITE BLOCKER! I an a disabled veteran who depends upon reliable communication the VA hospital and doctors etc. MY LIFE depends upon this communication. I got mixed up with these TOTAL AD BLOCKER frauds and now I cannot get rid of them. They constantly BLOCK MY EMAIL PAGE WITH THEIR SPAM GARBAGE so that I cannot even read my emails. I sent the MANY MANY pleas to PLEASE STOP HARASSING ME - but no response. I noticed they were endorsed by TRUST PILOT- so I contacted them and informed them of Shabby corrupt tactics of the TOTAL ADD BLOCK company and how it endangered my very life as I depend on this communication which they PURPOSEFULLY block ing my communication - AND- KNOWING my serious condition. These "TRUST PILOT" thugs simply harassed me themselves. What kind of creatures would endorse scumbags who PURPOSELY make the life of an 84 year old vet -miserable.

Reviews deleted which were legitimate and within their guidelines.
It appears they will protect companies, questionable behaviour.
They have left all the positive reviews up.

Screams back hander