They only post what the company that gets the review let's them post they must have some kind of deal worked.out with these companies.get.paid off or whatever is going on. When I post bad reviews about big.companies they will not post them.and call me a liar, small sites or companies they could.care less. So you only get to.see what they want you to see so the sote is BS based on that I don't trust it anymore.
Is Trustpilot seems to be a corrupt and not trustworthy review site? They delete all bad reviews of large corporation and accuses me to be a robot. I cannot trust any reviews which are posted on there site.
I recently used trustpilot to write a review of an online donations company. They requested proof of direct contact between myself and the donations company. There is no good reason for them to do this, since my word is sufficient, and my data is not theirs to record.
After receiving a defective product I left a 2 star review on their trustpilot page. The owner flagged my review and wanted proof of purchase. After providing everything I could to prove I have purchased the product my review was taken down. Companies can literally take down any review they do not like.
Much the same as many other reviews, I called out a scam company on TP. The reviews were so obviously fake that it was a joke. TP are encouraging scams by bombarding people who try to warn others with endless emails, clearly trying to get bad reviews removed. The company will continue to scam the vulnerable thanks to TP. If it wasn't so serious it would be a joke. No wonder they are not based in the UK, presumably to avoid our legislation.
Every year Trustpilot gets worse and worse, first they started with review verification and automatic review deletion, now a business can just remove and delete your reviews about them, at any time, for any reason. So your negative review about that business which defrauded you? Yeah, its gone. Big Business wins, you lose.
I recently posted a review on trustpilot about dyson, without any contact they removed my review within one day due to integrity issues, no contact with me or request for details, and then couldn't be bothered to answer my complaint, I have deleted my account as I don't trust trustpilot anymore
I tried to get a phone line suspend but they told me as of April 2018 they would know longer suspend a phone line for you. I told them that since I pay my bill I should be able to do what I want with my line. They said that from now own the only way they will do that is if your phone has been lost or stolen! This is a mess. I did not sign a agreement for that# Not Happy
I seriously can't believe a company like this is allowed to exist. I can't even believe someone gets paid to spent weeks coming up with excuses to block legitimate reviews, it's kinda pathetic. Why do they even exist then? What are they just money laundering?
There is a big variant between those that pay Trustpilot and those that do not! Not my words theirs. Trustpilot is rapidly becoming Don't trust there reviews. They position themselves above reviews that have a great deal of disparity. If you have a problem with a company or companies and check reviews Trustpilot have them with a high review and then scroll down and check reviews from an independent non profit making review site and guess what, its as you would have expected negative.
I do not trust Trustpilot and the name is miss leading. If you do not believe me, next time you have a bad experience with poor service check all reviews. Greed is a temptation even for those who are supposed to be trusted!
The businesses pay for falsely high ratings. It's a sham, just like Yelp.
This site used to be good, now they are just shaking down companies for money to have faux high ratings and delete the actual bad reviews. That's a shame.
Trustpilot suspended my account claiming that I fabricated my reviews when I did not. I only write negative reviews of companies because I should not give 5 stars when good service is to be expected. I learned my account was suspended after months of not paying attention to my email and trying to log in to the account. I only wrote 2 reviews so they do not have a lot of reviews to claim was false. I am trying to appeal but I do not think they will. I have finally replied to their email and tried to put a ticket in. I will pull screenshots and emails talking to the companies I reviewed as proof should they get back to me. I have replied to their email and am still waiting.
I have been unbanned. They do eventually talk to you so you must show a lot of screenshots to get them unbanned and show proof. The problem is unlike here, Trustpilot does not have any way currently to show proof of using a product.
This company asked me to provide proof of receipt for the crappy company I reviewed a year and a half after I purchased the product! Who keeps documentation for a year and a half? They said if I didn't provide it they were removing my bad review. They are just as bad as the shady business that ripped me off!
I got blocked after posting 2 negative reviews in a row supposedly due to spam. Followed the process they laid out to resolve this and they simply didn't respond to emails.
If they are going to block negative reviewers in this way they themselves should be considered non-independent and hence the reviews they do have as unbalanceds
They remove all my negative reviews so this proves their whole rating system is fake! You can't go by a Trustpilot review when deciding if a business is ok to use. It's so so wrong. It makes a misery of the whole website. Why is it allowed to do this?
I wrote a review of a coach trip and they did not like it. I felt it was true/ honest but have been "blacklisted" for telling the truth. I still do not know what offended them. I just wrote coach trips were ok for shorter journeys...long trips can be difficult.
Just want to say amazing amazing customer service was given by esther, my name is ashley burnett and i was completely happy with the fact of the honouring the price i found for cheaper. Fast and very friendly and next time i fly i sill be calling esther at trustpilot.
More often than not, bad customer experiences written about companies are removed from trustpilot.com.
They do not ask for information, or evidence, they simply remove a lot of reviews that aren't positive experiences from customers. Can Trustpilot be having agreements with companies as to only keep good ones if they get some form of benefits from it? Whatever it is, trustpilot is not a reliable source of positive feedback.
I did a very bad review of the managing agent of the block of apartments where I have a flat. It was deserved. It was like living in Beirut. So - I try to log in again. Forget it. My password does not work?! Then I try to change it. The link times out. So, they tell me to try a different device. Same problem. My conclusion as a very boring accountant is that they don' t wish me to post another review
I posted a review about a pet shipping company and sent Trustpilot what they requested more than once. They finally said my review was in compliance, then received another email that it wasn't in compliance and needed more information, I'm done with them. They're paid by these people and they're not about to upset them, pitiful customer service. They are worse than worthless, now it appears that they're trying to get my bank information, BEWARE of these people, totally scammers. Wish I could give them a 0!
Answer: Simple it is their website so they remove reviews that are negative just like how they let complains report negative reviews on their website. Trustpilot is not a good website the company allows companys to report reviews and since the companys pay them many reviews are taken off and removed..
Trustpilot has a rating of 1.2 stars from 1,104 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Trustpilot most frequently mention customer service, bad experience and integrity team. Trustpilot ranks 127th among Internet Safety sites.