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New Jersey
1 review
3 helpful votes
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They're a Feedback Mafia
September 16, 2020

They let tons and tons of fake bad reviews come in just so they can sell their solutions to the businesses. Worse yet, their solutions are garbage. Just pay them to help you get more good reviews. They do nothing about bad reviews even if they're fake. Just absolute scam. Their motto should be "better pay up, before something bad happens."

Date of experience: September 16, 2020
Tennessee
1 review
0 helpful votes
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Our business does not have an agreement with Trustpilot, yet we receive reviews. The problem with that is every single review for "our" business is for an entirely different business with a similar name. Even after multiple contacts and requests for removal, they state they are correct.

Do not pay Trustpilot to do anything. From my perspective they are a scam.

Date of experience: August 14, 2020
New York
14 reviews
8 helpful votes
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No longer reliable
March 9, 2023

I'm an old reviewer at Trustpilot They recently removed one of my bad reviews against Mr. Porter for no reason Order number was provided and even one of the emails about my incident with this merchant was sent I think that they now get $$$ from the merchant to remove bad reviews

Date of experience: March 9, 2023
Canada
2 reviews
11 helpful votes
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Review removed. As many others have stated as soon as I posted negative review on Oliverbriggs.com it disappeared. Then magically 3 positive reviews popped up. I flagged them knowing they were fraudulent. I sent several notifications to trustpilot asking where my review was and that I had all the info to back up my claims. Are they getting a kickback from OLIVERBRIGGS.COM to remove bad reviews and allow positive fake ones?

Date of experience: May 5, 2021
Netherlands
1 review
4 helpful votes
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Scam site
June 26, 2022

Trustpilot gets paid to remove negative reviews, Leave multiple negative reviews on paid plans companys and your account will get banned. Trustpilot is not to be trusted. Its pay2win review website.
I am a google verified local review guide, And got banned of trustpilot, Makes you think.

Date of experience: June 26, 2022
Canada
1 review
0 helpful votes
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Faked reviews
November 18, 2021

Are Trustpilot legit? RE: Indigo Capital
Trustpilot remove basically any negative reviews posted by actual consumers. Then they allow mass 5-star reviews that are paid for to be posted. They are falsely giving this company a high rating while deleting anything negative giving people the idea that isn't fraudulent which they are.

Date of experience: November 18, 2021
Australia
10 reviews
32 helpful votes
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They remove my reviews of a scammer even though the TP score on the scammer is 79% 1 of 5 stars! I just confirm what many others found out having been badly scammed.

Do NOT believe anything on TP. It has a crap algorithm for tracking reviews and does NOT protect the online community

It is in bed with scammers and let's positive reviews be planted. They are all fake.

Date of experience: December 31, 2022
Germany
1 review
1 helpful vote
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If you want to delete bad reviews, just wait. If you wait for less then two years and then report every bad review even if you know those reviews are real ones, they will be disappearing after a few days. Why? Because trustpilot will request the reviewer to prove that a phone call or similar was made. Most people don't keep the paperwork and call logs for years, so it's an easy game to delete the majority of older bad reviews.

So use them if you are a company. But be very carefull if you are a user trying to find out something about a company. Beside it being really surprisingly easy to manipulate your rating like that, trustpilot also has this weird rating system where for example a company that only gets 1 star reviews might get a final rating of 3.1 stars.

Date of experience: May 24, 2023
Slovakia
2 reviews
2 helpful votes
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SCAM & Fake
August 10, 2023

Total bucket of sh!t and not a review site. They remove genuine reviews, such a joke.

If I could, I would give 0 starts. THIS site must alter people's opinions and judgements what's REAL and what's FAKE. This site should be banned, locked and never run again.

Date of experience: August 10, 2023
Latvia
1 review
1 helpful vote
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Hipocrites
September 11, 2020

Complete Hypocrites. If company don't like your review, they can ask Trustpilot to remove it, doesn't matter if your are right or not. You can read my review below and decide if break Trustpilots "guidelines".

Date of experience: September 11, 2020
GB
1 review
1 helpful vote
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McQueens Daries I signed up to support this business. At the time I had to give where milk and eggs to be left. My eggs have been left in too ofbox provided and birds have decimated them. Last week complained when all that I had was empty egg box.
I was told nothing could be done as this was nature!?. So not failure on McQee to follow customer instruction. After complaint I expected eggs in box provided but no placed on top.!

Date of experience: May 6, 2024
GB
1 review
4 helpful votes
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I wrote a one star negative review of a web service on Trustpilot. Trustpilot contacted me saying my review had been "flagged by our software or our Content Integrity Team" and they had removed the review but not deleted it. They said I could reply to their email to discuss the matter but they failed to respond to two emails.
I believe Trustpilot is engaged in the marketing of fee paying companies by removing negative reviews. I believe my negative review was removed because the subject of the review complained to Trustpilot.
I have no faith in Trustpilot reviews. There are some companies with a 100% rating after thousands of reviews. I do not believe any company gets no bad reviews.

Date of experience: June 26, 2020
Illinois
1 review
14 helpful votes
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My experience with leaving reviews on Trustpilot platform has not been great. What I have basically found is that they encourage users to get verified by loading their government ID like a drivers licence but then when I get my verification I found that they will only let me leave positive reviews of companies. Absolutely ANY negative reviews get deleted after I had my profile verified. Not sure why that is the case with Trustpilot but many others have shared similar experiences.

Date of experience: March 20, 2023
Texas
1 review
10 helpful votes
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T. Ledet
May 10, 2022

I sent back a phone within the seven day return policy, and never got my refund. It's been a month. I have contacted Cricket numerous times, and get the same run around. I even have a case number, tracking number to prove my return. They ripped me off for $500.00. I have been a customer for several years. I have chat messages saved, with a rest assured you'll get your refund. WELL? Where's my refund?

Date of experience: May 10, 2022
California
1 review
0 helpful votes
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They allow anyone to post anything even illegal content. They allow competitors to place bad fake reviews and do noting to correct this problem. When contacted they blow you off and show they only care about having more reviews on their site for ranking.

Date of experience: June 20, 2021
GB
1 review
0 helpful votes
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Fake Reviews
July 11, 2021

Removed my honest reviews about yell and google how they remove bad reviews. They removed my lousy review of them warning the public about them. This is a very fraudulent company up to all sorts to make money. Their reviews are not worth reading.

Date of experience: July 11, 2021
Arizona
1 review
0 helpful votes
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They deleted negative reviews on companies if they flag them so they have a better rating. I provided a photo of the product and the receipt of purchase from the company and they said that wasn't enough, that they were still going to take my one star review down (and in turn, boost the company's rating).

Date of experience: May 20, 2021
1 review
1 helpful vote
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Trustpilot following Yelp´s example towards Corruption
Trustpilot has deleted the only two reviews we got from clients just because we have not paid the 400 USD Monthly membership.
Trustpilot is doing exactly the same "Good Negotiations" like for example Yelp and Better Business Bureau. Once they grow enough and gain authority on the Internet, then they fix the software that filters good comments on companies. This way, they force us to pay a membership, so we, the business owners, can keep our reviews "alive" to be seen by visitors.

Trustpilot keeps following Yelp's steps toward corruption.

Date of experience: September 20, 2019
Canada
2 reviews
8 helpful votes
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ABSOLUTELY NO INTEGRITY AND TRANSPARENCY.
August 12, 2023

If you leave a 5 star fake review, Trustpilot is the best platform but if you leave a 1 star review base on the experience you have, Trustpilot won't allow you review to be seen by other people. So it's a not the platform to look for honest and trustworthy reviews.

Date of experience: August 12, 2023
Oman
1 review
7 helpful votes
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Inaccurate
August 21, 2022

This evaluation site is not accurate. It is a deceptive site. I doubt the credibility of this site. It puts high ratings for companies that do not deserve those ratings. This site may be paid. The site deletes members' ratings even if the member's account is certified, so this site is not reliable for me and I advise to stay away from it
The site deletes reviews on its own
It's a dictator review site

Date of experience: August 21, 2022

Overview

Trustpilot has a rating of 1.2 stars from 1,104 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Trustpilot most frequently mention customer service, bad experience and integrity team. Trustpilot ranks 127th among Internet Safety sites.

service
477
value
376
shipping
206
returns
209
quality
381
+366