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Trustpilot has a rating of 1.1 stars from 1,110 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Trustpilot most frequently mention customer service, integrity team and bad experience. Trustpilot ranks 126th among Internet Safety sites.
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Is Trustpilot seems to be a corrupt and not trustworthy review site? They delete all bad reviews of large corporation and accuses me to be a robot. I cannot trust any reviews which are posted on there site.
I reported trustpilot spam reviews and provided proof. Instead they removed some of my 5 star reviews, but reported spam reviews are still there. I wish my business were not there. Trustpilot hurts my business
Don't like this Trustpilot if you give positive review thenbits ok it maybe from this company staff or friends been told to leave good reviews,if you leave bad reviews then they don't like publishing it,maybe phone the company and get something in return so they don't publish bad reviews, Trustpilot is not to be Trustpilot
So we have written a few reviews based on our experience with a few companies. However, we noticed That Trustpilot has been removing the reviews from one specific company (HostPlay), and to our knowledge, they may have been paid to do so. Bear in mind that the fraudulent company Hostplay is asking us to provide documents to prove that we own our logo and contents, while they allowed scammers to impersonate our website and scam innocent people. Telling us that the scamming website is like a competitor to our legitimate website with our logo and contents? TrustPilot and Hostplay are working together.
A big company sent me an email requesting I write a review on Trustpilot about their customer service.
I had a very bad experience so I detailed this in a very informative/structured way & they were given a 1 star.
They published my review. I received an apologetic reply from the big company and then my review was removed through lack of evidence, within the same day.
To publish it, meant it passed protocol and so it is very clear they have removed it deliberately to keep this big companies ratings (who are likely to pay).
They force you to pay them in order to promote the reviews left about your business anywhere else on the web including on your own website. They also enforce a strict set of rules on how they must be displayed or it violates their terms etc etc. They want an atrocious amount of money for simply licensing reviews, well over $1K per year for next to no features or service. Very dissatisfied. Not to mention they want to increase the price for you the following year and give you the same amount of features. I've pulled resources from this platform and am focusing on capterra and G2 instead.
I appear to have had my account suspended on Trust Pilot. This can only be because I gave a scathing (but very polite) review of a company called Jones the Bootmaker that ripped me off (which I can prove). The company responded to my comments by saying they hadn't stolen my monies, so that apparently is enough for Trust Pilot. There doesn't seem much point in leaving reviews if Trust Pilot is going to arbitrarily side with the more influential company (advertisement revenue? I just don't know the reason). It also makes me wonder how many other reviews have been pulled because Trust Pilot didn't want to upset big companies.
I posted a negative review of Trust wallet after they stole my wallet and Trustpilot flagged it as unverified. I replied and explained how crypto apps works as wallets and that there wasn't an account associated with them, just my wallet with the recovery phrase. I sent them a screenshot of my wallet as proof and 3 days later still no response.
I'm not the only one with this problem, many others have posted about these issues with Trust wallet and Trustpilot. They are, just like Glassdoor, in cahoots with each other. Trust wallet has been on a rampage flagging reviews they don't like as spam and Trustpilot has followed suite despite evidence of the review being real and not spam. Trustpilot works for the companies not the affected customers.
I left a genuine poor review regarding a company, the company claimed it wasn't genuine - i submitted emails and letters confirming it was genuine - the review stayed - 4 months later same request from Trust pilot - submitted the documents again.
Fast forward to to the seam email - they are determined to remove the negative review despite me proving its genuine twice!
They are a total sham - I used to trust them but not any more
Having used Trustpilot, for a while now, to make fair reviews, I never thought I would have to do a review of this site myself. One day they sent me an email stating my account was suspended and all my reviews, I had done of various companies over the years, have been removed. They 'believe' I am paid to review. This was what they stated in the email and don't have any facts. Of course I appealed and they requested I send proof, of my dealing with a certain company, so I did. It is over two weeks now and they still have not gotten back to me. This is atrocious and a knee-jerk reaction from Trustpilot. Do not use Trustpilot as they will one day remove your reviews and suspend your account over arbitrary reasons.
Awful company. Trustpilot removed my genuine reviews of a scam company called auventure.com
I gave a 1 star and warned people of the scam and provided evidence from banks, scam watch and cyber crime to verify the scam and trustpilot removed it and disregarded my dispute. It seems Trustpilot is promoting scams and allowing fake bots to leave 5 star fake reviews to help scams
I recently had an experience with Trustpilot that I feel compelled to share, as I believe transparency is crucial what they preach about when it comes to online review platforms. My main concern revolves around what seems to be a shadowbanning practice, which I find quite unsettling and disgusting.
It appears that Trustpilot may be implementing shadowbanning as a method to control the visibility of certain reviews. Shadowbanning, for those unfamiliar, is a technique where content is hidden from users without notifying the poster. This raises significant ethical questions about the platform's commitment to fostering genuine and unbiased reviews. We tested this in several ways and it indeed appears that certain reviews disappear like this.
While I understand the need for moderation and ensuring the quality of content, shadowbanning undermines the very essence of open and honest feedback. Users should be informed if their reviews are being suppressed, allowing for transparency and an opportunity to address any potential issues.
Trustpilot should reconsider the use of such practices and adopt a more transparent and ethical approach to content moderation. Users deserve a platform that values their opinions and ensures a fair and open environment for sharing feedback.
I left my honest opinion ( a negative one) for FETCH pet insurance on Trustpilot. A couple of days later Trustpilot reached out to me that Fetch flagged my review as a fake experience and requested documents that I can prove that my experience was a real one otherwise the review will be deleted. So I sent the screen shot of my FETCH app account that had my policy info and everything, they got back saying no we couldn't find the company name on the screenshot ( the name is there btw) so this time I sent them my entire policy documents but ridiculously enough they got back to me again that they couldn't find the company name on the doc, ridiculously obvious that they didn't go through what I sent So to make the story short it was an automated message all along Trustpilot is a corrupted system that get paid by these corporations to scam people by removing the negative experiences, that's how I got convinced to sign up with FETCH in the first place reading the positive reviews that now I know were all fabricated lies to attract buyers and steal their money.
So I interacted with a company for depressed people called joyous. It was not joyous and I wrote a review to that. Since then. I've gotten harassing emails from joyous and trust pilot to change this or it will not be posted.
They "review" only negative reviews and keep online only the positive ones. You either have to investigate all the reviews, or none of them. Otherwise you 're a scam.
Every time i leave a review for Yodel on Trustpilot it is removed. I have had deliveries from Yodel almost weekly and my comment just says the courier is always polite and friendly. Then my review is removed. I don't think that they like Yodel.
As a customer, I expect a certain level of sincerity and professionalism from companies, especially those that promote genuine customer experiences. Unfortunately, my interactions with this company have been utterly disappointing, characterized by a lack of real communication and a failure to adhere to their own stated guidelines.
I approached the company with a serious concern that directly contradicted their community guidelines. Rather than receiving a thoughtful response, I was met with robotic, automated replies. These messages, which were ostensibly translated into Danish, failed to address the specific issues I raised. It's perplexing and frustrating to receive a response in a language that suggests no genuine effort to understand my initial communication.
Furthermore, the company's reliance on automated responses underlines a significant gap between their professed values and actual practices. It's disheartening to see a company talk about authenticity and customer engagement, only to hide behind generic, automated messages that offer no real solutions or acknowledgments of the problem.
The irony is that their replies often reference their guidelines and rules, which, from my experience, they don't seem to follow themselves. This contradiction not only undermines their credibility but also highlights a worrying lack of accountability.
For a company that is part of a platform like Trustpilot, which is designed to foster transparency and honest feedback, this behavior is particularly concerning. It's essential for such platforms to represent companies that genuinely interact and engage with their customers. Unfortunately, this has not been my experience.
In conclusion, I am left with a sense of profound disappointment and frustration. The service I received was far from the sincere, problem-solving approach I expected. If the company is genuinely interested in improving and upholding its standards, I urge them to reevaluate their customer interaction strategies and start practicing what they preach. Until then, I can only advise others to approach this company with caution.
Trustpilot have a major problem with fraud and fake reviews on their website. I found out someone has listed over 1000 duplicate listings and claiming to be the "official" website.
Incredible that someone can do this over 1000 times and not get caught by any filter at Trustpilot.
Every single listing has the same words and 3 tick marks added to the name, so it's very easy to find yet Trustpilot completely failed to do so. All these listings have URLs that are subdomains so it's obviously not the official site and the subdomains redirect automatically to another third party site.
By the way most of these listings are promoting scams anyway...
When I made them aware of this they said they will only look into it if I submit a whistleblower form for each listing! Are they insane? For 1000 listings that would take me days - do they really expect an unpaid member of the public to do the job of their paid employees for them!?
The other major issue is companies using fake Trustpilot TrustScores and review counts. When I have left reviews pointing this out MY review is deleted. Obviously fake positive reviews however are not. You would think Trustpilot would have an issue with the company damaging their brand by using fake Trustpilot data on dozens of websites but no, their issue is with me and my review for pointing this out!
Trustpilot is meant to help consumers make an informed decision about places to visit and purchases.
However they have no support for the reviewers giving them unreasonable times scales to prove their case and closing removing reviews before they even been able to supply the evidence. They make no reasonable adjustments or have any contact lines to discuss with a handler. Despite asking for assistance they take the side of the retailers. They didn't wait any time or extend due to needing more time they simply removed my review and took side of the retailer. This can leave more vulnerable people to being subjected to the same situation as my mother, let the buyers decide not trust pilot.
I complained about Boss revolutions Promo code scam. And I tried to forward the e mail but they have unreachable e mail. But asking me for reference number which doesn't exist. I attached the e mail I got where by boss revolution admitted their mistake.
Answer: Simple it is their website so they remove reviews that are negative just like how they let complains report negative reviews on their website. Trustpilot is not a good website the company allows companys to report reviews and since the companys pay them many reviews are taken off and removed..