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TrustpilotReviews 1,110

1.1

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Trustpilot Reviews Summary

Trustpilot has a rating of 1.1 stars from 1,110 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Trustpilot most frequently mention customer service, integrity team and bad experience. Trustpilot ranks 126th among Internet Safety sites.

service
480
value
378
shipping
207
returns
210
quality
382

We monitor reviews for authenticity

GB
4 reviews
13 helpful votes
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RACIST SCUM
June 10, 2024

The RACIST SCUM remove all my reviews. And also susupend all my accounts. The RACISTS do NOT like people speaking the TRUTH, and posting genuine reviews.

Date of experience: June 10, 2024
California
1 review
6 helpful votes
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Scammers Haven
June 9, 2024

I posted a 1 star review based on a legitimate experience with a company that blatantly scammed me. Trustpilot emailed me that my review was removed due false information. My review captured information relating to what the company offers, and how none of what they deliver is legit or what is offered. I had chat transcripts, credit card company print outs, screenshots of product offered vs delivered, etc. Yet there are several 5 star reviews that are so painfully obvious they're not from real clients posted on this company's Trustpilot account. This is clearly a site for scammers & not a site for the consumer.

Date of experience: June 9, 2024
GB
2 reviews
7 helpful votes
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They've started mass deleting hundreds of thousands of genuine reviews (negative ones mainly - even from verified user's with evidence). I would imagine this is in exchange for money. They seem to especially target negative reviews for DEI/neo-Marxist companies like recently viral gaming consultancy company Sweet baby Inc. To top it off, I made a negative review for their own company stating why and that they would likely delete it - and they did. Proof attached.

Date of experience: June 3, 2024

No longer fit for purpose
March 16, 2024
Previous review

Trustpilot now instantly deletes negative reviews even if they are detailed personal experiences a user has had with a website/company. And is also an ID verified user.

A useless website that can no longer be used.

They are especially quick to delete negative reviews of ESG/DIEI laden companies/websites which is particularly nefarious and concerning.

Date of experience: March 16, 2024
California
2 reviews
6 helpful votes
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Terrible company!
May 29, 2024

Trustpilot is garbage. They kept taking down my review and refused to tell me why. I initially provided them a copy of an invoice from the company I was reviewing in order to verify my business relationship with them. I received a response from "Nadine S." thanking me, and stating that they WERE able to verify my review and that they had reactivated it. So that email essentially declared that my review was totally legit. The problem was that they didn't reactivate my review at all. Numerous further emails went unanswered, and finally, a response came from the same person (Nadine S.) saying, "Upon reinvestigating the case we've seen that your review should stay offline as it contravenes our guidelines." Then it goes on to say, "Please rest assured that we would only take this action when multiple parameters show that a review is fake." So I went from being fake initially, to legit, and then fake again. Why was it declared fake? I'll never know, because she said in her obviously copied/pasted email to me, "To protect the integrity of our platform, unfortunately, we cannot give you specific details about why your review has been removed." So essentially they're saying to me, "You're review is fake, and you can't question us. We're simply done with you." And it ends with "Kind regards..." This is NOT a trustworthy company. Trustpilot is clearly in the manipulation business.

Date of experience: May 29, 2024
GB
9 reviews
15 helpful votes
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If i see their logo on a site I will not use them, They are biased and corrupted, not a true review site at all, just a corrupt business that takes bribes to remove negative reviews and removes positive reviews if it's against their political views. There is not a good point anywhere, it is just a scammy site that needs to be investigated.

Date of experience: May 21, 2024
Australia
2 reviews
4 helpful votes
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TRUSTPILOT REVIEW
May 19, 2024

TRUST PILOT WON'T ACCEPT TRUE REVIEWS.TRUST PILOT AIDS CRIMINAL ACTIVITY BY HIDING TRUE REVIEWS.TRUST PILOT IS A WASTE OF TIME.

Date of experience: May 19, 2024
GB
1 review
3 helpful votes
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I posted a genuine review over 6 months ago, provided photo evidence and proof of purchase, they have today emailed to say it's fake😂

Trustpilot is NO LONGER TRUSTWORTHY

Date of experience: May 13, 2024
GB
1 review
1 helpful vote
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McQueens Daries I signed up to support this business. At the time I had to give where milk and eggs to be left. My eggs have been left in too ofbox provided and birds have decimated them. Last week complained when all that I had was empty egg box.
I was told nothing could be done as this was nature!?. So not failure on McQee to follow customer instruction. After complaint I expected eggs in box provided but no placed on top.!

Date of experience: May 6, 2024
Tennessee
2 reviews
3 helpful votes
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Disaster
May 5, 2024

They deleted my honest and genuine review and they refused to restore it even after I sent them what they had asked me for. They left me with a sad feeling as a consumer.

Date of experience: May 5, 2024
Canada
2 reviews
7 helpful votes
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Do not trust trustpilot. They do remove honest negative reviews that show real face of companies asking for proves, names that are impossible to get especially when you deal with crypto. At the same time they post hundreds of positive reviews from fake users supporting those scam companies. Even when scam companies got shut down with stolen money, trustpilot still protects them from receiving too many negative reviews. So it's simple - don't trust trustpilot and never make your decision based on trustpilot reviews, NEVER!

Date of experience: April 27, 2024
Canada
1 review
1 helpful vote
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I recently had a bad experience with Kraken and left a review on Trust Pilot. Kraken sent an email telling me they are closing my account for a security reason (that they wont tell me) and I am to withdraw any funds in 72hrs, then they said we hope you understand! Understand what I asked, no reason was given so I don't know what I am supposed to understand? I put a review on Trust Pilot and Kraken replied to my review and said if I gave them the ticket # to my case they would look into except there is now way to get a hold of Bea in support, she left no contact info. How the hell am I supposed to give you the ticket #? Never mind you already know who I am so cant you just look into it?
Trust pilot just took my review down of Kraken down because they couldn't confirm it. I copied the whole email from Kraken what more proof do you need. They probably couldn't get ahold of them either is my guess. What a joke they both are.
Steer clear of both is my opinion.

Date of experience: April 17, 2024
California
1 review
5 helpful votes
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It is a scam platform
April 17, 2024

Only positive reviews are accepted; the negative ones are removed without an explanation or asking you for a proof. Emails are generic and have nothing to do with your email to them. Definitely I can not trust it for reviews. Likely the companies pay them to keep only positive reviews.

+3
Date of experience: April 17, 2024
Italy
2 reviews
7 helpful votes
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Banned for no reason
April 11, 2024

They deleted all my reviews, positive and negative, after leaving a bad one about a big phone company. To be more precise, they banned my account deleting all the reviews in it. They didn't even bother telling me, I found out myself months later.
Is this an acceptable behavior from a company that blathers on about ethics?
Not at all in my opinion.

Date of experience: April 11, 2024
Denmark
2 reviews
6 helpful votes
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Delete profiles
April 9, 2024

Trustpilot was a Danish site in the beginning. It worked as it should. They published reviews. Over the years Trustpilot started deleting review due to business complains. Now the are terrible deleting profiles. They just call it spam when the content do not fit. Trustpilot isn't any longer what it was, why the rhetoric "trust" just don't apply anymore. 1 star for a scam buisness in my opinion. Complain trustpilot, you just got a mild version of my opinion of you.

Date of experience: April 9, 2024
GB
2 reviews
6 helpful votes
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Con Artists
April 5, 2024

I've had my account for quite some time. 63 reviews and a 64th added yesterday which was removed due to apparent perceived issues. A 5 star review for a watch company I purchased from. I even sent Trash Pilot my receipt and still the review was deleted. They can shove my help right up their behinds. Deleted my account and won't use them again.

Date of experience: April 5, 2024
Oregon
7 reviews
2 helpful votes
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If you want to vent and rant, go vent on Talk Life Ltd's Vent App or A Private Anonymous Vent Space.

Not anywhere on Trustpilot.

Date of experience: April 3, 2024
GB
1 review
0 helpful votes
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I rarely review and gave a very good review of SCS which they have removed unless I send verification of purchase which I won't do as I won't send a receipt that shows address, payment details etc. It also says proof of
Purchase optional.
Ridiculous

Date of experience: April 2, 2024
Spain
1 review
4 helpful votes
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Avoid this company!
April 1, 2024

They are full of $#*!. Supporting scam and spam companies by deleting legit reviews. Account got deleted because suspicion as i was bot, leaving negative reviews. Basically, if you use less than 3 stars your reviews is gonna be deleted.

Date of experience: April 1, 2024
New York
2 reviews
6 helpful votes
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Trustpilot isn't trustworthy for consumers, it's for companies to buy Trustpilot plans in order to control their reviews. EDreams is not a company it's a scam but after writing my review to warn others about their scam, Trustpilot sent me an email representing eDreams questioning the validity of my review. Now I know: Trustpilot is no different than Yelp (who also solicits business to pay to remove bad reviews and stop hiding good ones.)

Date of experience: March 27, 2024
Canada
2 reviews
2 helpful votes
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Trustpilot scrubbed my review from eyes of internet readers. I a person of colour no less. Review about contabo a german hosting company. I provided supporting documentation to bolster credibility of my review of contabo. Review to date they not reinstated, and they ceased contact with me. Trustpilot ceo was contacted by I, and shown stuff and shows as CEO read my email. Abundantly clear to me, Trustpilot paid by the germans to remove my review, if not so, then contabo review shouldn't be off their site!

Date of experience: March 26, 2024