website thubmnail of TrustedPros

TrustedPros

How would you rate TrustedPros?
grey star
grey star
grey star
grey star
grey star
Canada
1 review
1 helpful vote
Follow David A.
Unfollow David A.
Send Message
Share Review
Report Review

Handyman Rex review
June 12, 2020

They are very experienced and do very excellent work. Would not hesitate to recommend Handyman Rex for any type of home renovation. We have had him complete many projects in our home. The two most recent jobs they have done in photos attached.

Date of experience: June 11, 2020
Canada
1 review
3 helpful votes
Follow Richsrd K.
Unfollow Richsrd K.
Send Message
Share Review
Report Review

Have a business listing on their site and have changed our business to more custom woodworking instead of a general contractor.
They refuse to remove the listing or even let me change the details to show what the business actually does now.
They also do not allow customer reviews, we have a 5 star rating in every other site but my customers tell me their reviews are turned away, so because of how their star system works even with zero reviews we aren't 5 stars?
When I asked why this is they said I have to have a membership in order to get the next stars, a paid membership for star rating is fraud and they refuse to take it down.
Not that it matters as never has anyone said they found us on trusted pros.
Nothing trusted just a scam for your money, oh and I'm confident that the "leads" are fake to make you pay as I live in a hick town but apparently get a new lead offer every day, there's about 250 people in my town and I probably know everyone of them, no one has seen the site before.

Date of experience: October 14, 2022
Canada
1 review
8 helpful votes
Follow L C.
Unfollow L C.
Send Message
Share Review
Report Review

I was trying to get a contractor and used Trusted Pros reviews for the selection. Selected five contractors with the highest review scores and contacted them. Two didn't return my call, one promised to quote but never did, one quoted a ridiculous high price and one didn't show for up for the meeting. Are these contractors post fake reviews giving themselves high scores? It's a scam and would never ever use Trusted Pros again.

Date of experience: November 15, 2020
Canada
1 review
3 helpful votes
Follow Rachael G.
Unfollow Rachael G.
Send Message
Share Review
Report Review

Trusted pro needs to go
February 24, 2022

They're unprofessional, bunch of scammers. They have a bad review on my company, causing to lose a lot of money. I submitted documents and explained what happened regarding the matter and they refuse to acknowledge my side of the story.
The matter have nothing to do with them, we're not part of their network and neither is the third party. They're trying to sell their service to get rid of the negative review.

Date of experience: February 24, 2022
Canada
1 review
5 helpful votes
Follow Dawn G.
Unfollow Dawn G.
Send Message
Share Review
Report Review

Trusted Pros has listed our company on their website and we did not sign up or give permission to do this. A negative review of our company on their site is from a customer that we never had. When we contacted them about this and removing our information from the website, we were told tough luck, your information is public. Strange

Date of experience: May 21, 2021
Canada
1 review
8 helpful votes
Follow Steve A.
Unfollow Steve A.
Send Message
Share Review
Report Review

A total sham
October 21, 2020

They ask good reviews for more validation and post bad reviews without any screening. Then they call you and ask for money to up your rating. Absolutely not. If you research the owner you'll find he's had his share of issues in his business ventures. Not very trusted if you ask me.

Date of experience: October 21, 2020
Canada
1 review
1 helpful vote
Follow c c.
Unfollow c c.
Send Message
Share Review
Report Review

DO NOT WORK
July 3, 2023

I am a contractor and seems to be quite the hassle to open an business account here to offer services.
There is NO SERVICE here.
Impossible to get help and the site just keep bugging.
Not working
Impossible to go tru the pages to make a registration.
Looks like no one is taking care of this site.
What a waste of time

Date of experience: July 3, 2023
Canada
1 review
5 helpful votes
Follow Evan P.
Unfollow Evan P.
Send Message
Share Review
Report Review

Got a bad review from a customer that put the blame on my company for things we didn't even do! I own a small business and we take pride in leaving a job with a happy and satisfied customer. Every contractor experiences that one customer that is a nightmare and is unreasonable. Allowing a customer like that to just bash your business when they infact were in the wrong should not be allowed. Especially when your the one that gets screwed and doesn't even get paid. I shouldn't have to write a review trying to defend myself about a situation that isn't even true. Sites like this should be kicked off the net!

Date of experience: November 13, 2022
Canada
1 review
1 helpful vote
Follow John D.
Unfollow John D.
Send Message
Share Review
Report Review

I thought this was for commercial services. Its a residential website (trustedpros.ca) wanted to cancel but they make it so hard. And its nearly impossible.

Dont use this site if youre a contractor.

They deserve to be delisted

Date of experience: October 25, 2021
Canada
1 review
1 helpful vote
Follow Rosy Q.
Unfollow Rosy Q.
Send Message
Share Review
Report Review

They don't post negative reviews so they can benefit from business. Business stole from me because I followed trustedpros reviews. All fake. They work together. Don't fall for trusteeprow website or review. They recommended bluekey designs. They work with fraudulent contractors. Don't trust them

Date of experience: October 10, 2022
Canada
1 review
11 helpful votes
Follow gonzalo P.
Unfollow gonzalo P.
Send Message
Share Review
Report Review

I wish i have never met them. My house renovation went from 20.000 to 85.000! The contractors on this sites are completely new they can easily lie about their years in bussines. Worst experience worst!

Date of experience: May 3, 2018
Canada
1 review
0 helpful votes
Follow Rob F.
Unfollow Rob F.
Send Message
Share Review
Report Review

I had a basement bathroom put in my bungalow completed by Westmount Craftsmen. They were very timely and professional, the end result was exactly what I wanted. I will use them for any future projects and would highly recommend them to anybody.
5/5

Date of experience: April 1, 2020
Canada
1 review
8 helpful votes
Follow Why N.
Unfollow Why N.
Send Message
Share Review
Report Review

This is a highly unethical company - bordering in criminality. They way they even interact with their client at times feel like some juvenile teenagers are probably running this place, who has no understanding about law or ethics yet. A class action is the only solution against this company to shut it down.

Date of experience: November 2, 2018
Canada
1 review
10 helpful votes
Follow Francoise D.
Unfollow Francoise D.
Send Message
Share Review
Report Review

TERRIBLE COMPANY
April 30, 2020

What a terrible company and to think that people actually rely on them for accurate and honest info. I am really glad I came here and read these other reviews because now I see that I am not the only person who has had problems with them. Despite receiving the Court documents from me indicating that I brought legal action against the contractor, TrustedPros removed my review because the contractor, who is a compulsive liar and convicted criminal, lied and stated that I stole $4,000.00 worth of tools and that he is suing me. The statement provided by the contractor was not supported by any documentation (because there is none) but still TrustedPros accepted what he said and then posted this on their web site. If you are a homeowner looking for a contractor, use another website that is honest.

Date of experience: April 30, 2020
New York
1 review
19 helpful votes
Follow Michael A.
Unfollow Michael A.
Send Message
Share Review
Report Review

I had a customer claim I was at fault for problems with her railing system on her deck, court determined she was negligent, did not remove the snow. Even though I have asked the review be removed several times they will not unless I sue the customer for slander. These guys do need research on posters before they allow people to slander.

Update Finally the review was removed after the court order was submitted, but it still does not rectify the fact trusted pros allows slander to be posted without doing any sort of reasonable research or requesting documentation but expects the accused to jump through hoops and send court documents to have slander removed. Stay away from these guys unless you want frivolous claims to ruin your reputation.

Date of experience: October 12, 2017
Canada
1 review
7 helpful votes
Follow Dillon R.
Unfollow Dillon R.
Send Message
Share Review
Report Review

If your looking for a construction, reno or landscape contractor do some research and hire some one local who has been around for a while. Dont just trust the random companies who pay there job pimps. This company posts $#*!ty score ratings for contractors and then black mails you every month to pay an outrageous amount of money with no guarantee of actually getting you clients! There is no need for an ontario company to make a profit off local contracts. Find better ways to advertise and if your looking for a good contractor do some research your self. See their work, check there references and most of all make sure you like them and will enjoy them working on your house!

Date of experience: April 11, 2019
Canada
1 review
14 helpful votes
Follow Carol P.
Unfollow Carol P.
Send Message
Share Review
Report Review

Stay away!
February 6, 2018

I reviewed a business that did an amazing job, but they ask you to confirm and week later I need to share my personal information. What is it in for me to do so much work for one little review. I wish I could give them -5!

Date of experience: February 6, 2018
Canada
1 review
0 helpful votes
Follow Samuel S.
Unfollow Samuel S.
Send Message
Share Review
Report Review

I hired 3 different contractors through TrustedPros and have had success with all of them. One project was over $30,000. I had to call in to customer support at one point, regarding my password, and the young lady that answered was very friendly and helpful. I am more than happy to recommend this business to other homeowners like myself.

Date of experience: November 29, 2017
Canada
2 reviews
4 helpful votes
Follow Ganeshan T.
Unfollow Ganeshan T.
Send Message
Share Review
Report Review

They received $21,000.00 and left the job with no job complete. They seem to do this to many other customers out there. They are a scam. I am waiting for TrustedPros's response since April after sending all pictures of work done and documents signed. I am holding TrustedPros responsible as they recommend

Date of experience: May 30, 2019
Canada
1 review
11 helpful votes
Follow Frank s.
Unfollow Frank s.
Send Message
Share Review
Report Review

Unethical company
September 1, 2018

Been part of bbb for over 20 yrs and this company lacks all respect ethics in any form. They allow false reviews to be posted at free will. This is not a company to bass good quality work or businesses. Use the bbb.

Date of experience: September 1, 2018

Overview

The company presents a mixed reputation, with some customers praising the quality of work and professionalism of contractors found through its platform. However, a significant number of reviews highlight serious concerns regarding the company's handling of reviews, alleged unethical practices, and difficulties in customer service. Many users report frustrations with unresponsive contractors, the posting of misleading reviews, and challenges in managing their business listings. Overall, while there are instances of customer satisfaction, the prevailing sentiment suggests a lack of trust and transparency, raising concerns about the company's integrity and support for users.

This summary is generated by AI, based on text from customer reviews

service
17
value
17
shipping
9
returns
11
quality
14