My review was flagged as the company ALTA HOMES AND GARAGES stated they have no record of me as a customer. I sent in my invoice and driver's licence, but since my name is not on the invoice (but same address) they refuse to post my review. In turn they are protecting a garbage company who got my review removed under false pretences. They do no stand behind their own words which ensures the reviews are "are authentic, genuine and un-biased".

The site allows the trade to come to you. You are able to look at their reviews and see their ratings to help you make a decision.

This does not mean that you do not need to do your due diligence, but it provides a great starting point.

I posted a project and had a significant number of replies. To be honest, a number of them did not pan out. Some are not as professional as their profile would indicate, but that is why you follow up by asking for references and going out to take a look at past work.

I personally will continue to use Trusted Pros as the basis for my search when I need construction services.

They are very experienced and do very excellent work. Would not hesitate to recommend Handyman Rex for any type of home renovation. We have had him complete many projects in our home. The two most recent jobs they have done in photos attached.

I was listed with trusted pros and realized that they're a scam company who only take care of contractors who pay for the premiums. It took forever to get removed from they're profile and now they have my company listed as "No Longer In Business". They are trying to sabotage my company and put me out of business. I'm currently dealing with the BBB and will shortly get a lawyer.

I had a basement bathroom put in my bungalow completed by Westmount Craftsmen. They were very timely and professional, the end result was exactly what I wanted. I will use them for any future projects and would highly recommend them to anybody.
5/5

We have used Trusted Pros (prev. Handy Canadian) for many years now and have always found their service spot on.
Unlike other websites, their review verification is great and we personally believe, thorough.
Our company has grown since we starting using this site and we would have no hesitation in recommending.

They ask good reviews for more validation and post bad reviews without any screening. Then they call you and ask for money to up your rating. Absolutely not. If you research the owner you'll find he's had his share of issues in his business ventures. Not very trusted if you ask me.

What a terrible company and to think that people actually rely on them for accurate and honest info. I am really glad I came here and read these other reviews because now I see that I am not the only person who has had problems with them. Despite receiving the Court documents from me indicating that I brought legal action against the contractor, TrustedPros removed my review because the contractor, who is a compulsive liar and convicted criminal, lied and stated that I stole $4,000.00 worth of tools and that he is suing me. The statement provided by the contractor was not supported by any documentation (because there is none) but still TrustedPros accepted what he said and then posted this on their web site. If you are a homeowner looking for a contractor, use another website that is honest.

I submitted my review for quick contractors and how they were not on time and didn't complete the job. Rude and disrespectful people. I provided trustpros with all the evidence and they deleted my review because without contractors they won't be able to run their business. So contractors no matter what they do or treat people, Trustpro reviews don't care about it. They just want to advertise their site as professionals and that is a lie. They have psychos working for companies and they hide honest reviews from public so they can profit from companies that hired them. Trustpro is all junkies working and don't trust their people who give positive reviews. Most reviews are deleted for their advantage.

We needed to replace the roof on our double triplex in 2005. We live in the Plateau. The company North American Roofing was recommended to us by a neighbour who had used them for his own triplex on Hutchison Street. My siblings and l were very pleased with the workmanship, quality of materials and the overall professionalism of the employees and staff of North American Roofing. This year we had our roof inspected and it's in great shape after 14 years. Other neighbours also used this company on our street after how pleased we were. I would recommend them to anyone who needs roof renovations or a new roof.

If you have fallen victim to this misleading and fraudulent persons websites, please email me and connect. Contact me by replying to this review and this site...

I have many others in the same boat, your not the only one. I need to hear your story and add you to the list, yes a class action and fraud investigation on Max Sheppard is underway and am glad to see the multiple 1 star "real" reviews and the truths coming out... Finally. This has been on going for over 5 years now to date...

I have everything from his nicely sized home title search in Waterdown Ontario (paid for by your membership fees and pockets most likely), partners (Computershare Trust Company of Canada), fake office above the Eaton Centre secretary and lenders information with current addresses to shady phone conversations by him and his lawyer which I was personally shocked to hear how they conducted them self myself. The list goes on... Just like Gerald "Maxwell" himself says, its "Public Information".

Max is a con, pure and simple. Proof is in the pudding and that has long been established. That's an old topic. Its not defamation by no means, but the truth based on what I like to call "customer experience" after falling victim to his website and terms. Like many others out there, including you. We all have a right to opinion and say.

Looking forward to connecting with you and helping out, Shawn

Im very pleased to give Trustedpros 5 star rating. I think it's a great site to find contractors. Earlier, this year I posted a job regarding my unfinished basement. I've received a lot of excellent responses and got new ideas from contractors regarding the best use of the space.
I was able to screen the contractors from the reviews and pictures of their work posted on the site which turned out really helpful. I think this company is a great platform connecting contractors with homeowners. Will be recommending to friends and family.

I've requested our account to be deleted and it's been declined. Saying we're public knowledge now, Trusted pros has not gained us any business. They've recently wanted us to update our information and will deduct points if we don't. It's a scam to keep their site busy - either you do as your told or your livelihood/business is haunted and misinformed to the public because we don't do as we're told. No thank you, the way I've been disrespected I have no desire to give this company anything.

Don't sign up unless you want to spend a lot of money for nothing. When you enter all your information you then get a trusted rating of 3.5 out of 5 and only when you pay money your ratings will go up. It's a scam.

They received $21,000.00 and left the job with no job complete. They seem to do this to many other customers out there. They are a scam. I am waiting for TrustedPros's response since April after sending all pictures of work done and documents signed. I am holding TrustedPros responsible as they recommend

Stay away. Do not leave your personal information here as it will be leaked and exposed. Only way to have it removed is for ransom extortion money. I was asked for 20k in order to remove a profIle of a company that did not even exist anymore but left hung out to dry. Negligence and ignorance at its finest.

This is a family run ghost operation. Not what you think. *

*Information redacted by admin

They never posted my negative review. They argued I didn't have anything in writing. How could I? The contractor left with my money mid job.
I did have texts but that was not good for them.
Find a contractor somewhere else.

If your looking for a construction, reno or landscape contractor do some research and hire some one local who has been around for a while. Dont just trust the random companies who pay there job pimps. This company posts $#*!ty score ratings for contractors and then black mails you every month to pay an outrageous amount of money with no guarantee of actually getting you clients! There is no need for an ontario company to make a profit off local contracts. Find better ways to advertise and if your looking for a good contractor do some research your self. See their work, check there references and most of all make sure you like them and will enjoy them working on your house!

When I tried to get my account deleted I found this company very difficult to deal with. Try and phone them... just try. No one ever answers the phone and it just goes to an answering machine.
They would not help me remove my account since I could not remember my password. I offered to present them with my business records, drivers licence, passport, all showing my name and address tried to the account. They refused to remove my account. "Idiots!"

I originally signed up for a free account with this website when the site was Handy Canadian and under the statistics, my account said I had over 40 leads, but it wasn't clickable and under their general information it said that replying to messages and leads required a premium account. So when I signed up for the premium account, those 40 leads were no where to be found.

I also discovered that service categories were missing. As a painting contractor the only category available was for residential interiors. There were no painting categories for new construction or commercial.

Since 2014, I received three emails but could not reply as they are also behind a paywall. Two were actually prior clients and I recognized the names. The third was a b2b solicitation. Just like other advertisers I assume that with a premium account you will get full contact.

I sent emails to *******@trustedpros.ca asking where the leads were and to report the missing categories.

After the first month I didn't update the credit card and I received an email stating the account was moved back to free.

I was not impressed with the lack of communication other than threats of sending my account to collection, and I also filled out the form with the same information I am providing here and again, no response.

I paid for one month premium and technically got one month premium but the leads claimed where not there and the missing categories where a significant bug when leads are based on the services you provide. There are also other bugs on the website. A leads search should not be bringing up plumbing and roofing.

I am actually disappointed in myself that I didn't research the website more as I would never have been in the situation I find myself in, where TrustedPros has put a supplier complaint against my listing for non-payment. There is a reply button next to the complaint, but I can't actually respond.

I have never experienced anything like this from a website that has been around for so many years. Its seems though that Mr. Max Sheppard prefers to hide behind a terms of use agreement and use bully tactics to get a contractor to pay up rather that provide the service his company claims.

Screen shots have been provided as a record.