Trusted Pros is a website that hides behind a one sided terms of use and offers ZERO warranty for their services. There are no refunds or early cancellation for any reason, including not providing the services they claim you get. The category for our company is only selectable for interiors and does not exist for exteriors and commercial. The leads generation is dismal at best and there was NO increase in traffic from their "Premium" membership through our website tracking url. We track everything that comes to us as any business should be doing.

I have not gotten a reply to their customer support email address to address the issues so the credit card was cancelled. 8 months later, they are still holding us to the 6 month contract and only send threats of collection and we are back to the basic listing. The fact that this seems to be an automated threat speaks volumns to how many companies are cancelling their credit cards once they realise there is no return on investment.

At this point, we dont want the listing as the contact we only got is unsolicited from salesmen and wannabe contractors wanting to know our rates and how we quote.

From the leads generation, our account claimed we had 80 leads before we paid for premium, but under the leads page we have only confirmed three and none of them were within 50km of our city and the budget was ridiculously low. $500- $1000 budget to frame a 1000 square foot basement, would barely cover materials, but this is the garbage leads we found. A major issue with the website leads only having an interior category was we had to do a manual search to compensate. This was how we found out that in a city of 1 million plus, only the three above mentioned were found within a two month period. You would find more work and waste less time searching for jobs on kijiji.

An additional problem with TrustedPros is you cannot delete the listing, so other than setting the phone extention to play an automated message and hang up, you can expect an increase in spam calls. Trusted pros claim its to provide quality content, but really its to make the website appear to be bigger than it actually is and to get you to go Premium.

Here is our average stats for a 30 day period in june: ( quotes are a direct request from the potential client)

Homestars $200 a month, 30 quote requests a month
Google Adwords $100 a month, 23 quote requests a month
Bing Ads $40 a month, 7 quote requests a month
Houzz free, 4 quote requests a month
BBB Accreditation $55 a month, 4 quote requests a month
TrustedPros $80 a month, 0 quote requests, 1 poor quality lead

As a contractor, I have zero trust in TrustedPros and if we cannot delete the listing, or they dont stop with the collection threats you will see us in the news. Its time these websites that hide behind their terms of use to collect for a shoddy service be regulated in Canada. In the 10 years we have been in business TrustedPros has been the worse experience with an advertiser.