This company does Not care about checking the validity of bad reviews they will print whatever the clients says. I had a negative review and had all the proof the client was NOT telling the truth sent them all the details. They did nothing I had to get the client to remove his negative comment. They are very quick to print negative comments but it takes forever to get your positive reviews posted. This would be a great site if the the company screened the reviews of clients and asked for proof not just allowing people to review and say whatever they want. I lost 2 jobs because of all this and they do not care!
I've requested our account to be deleted and it's been declined. Saying we're public knowledge now, Trusted pros has not gained us any business. They've recently wanted us to update our information and will deduct points if we don't. It's a scam to keep their site busy - either you do as your told or your livelihood/business is haunted and misinformed to the public because we don't do as we're told. No thank you, the way I've been disrespected I have no desire to give this company anything.
We have used Trusted Pros (prev. Handy Canadian) for many years now and have always found their service spot on.
Unlike other websites, their review verification is great and we personally believe, thorough.
Our company has grown since we starting using this site and we would have no hesitation in recommending.
I was listed with trusted pros and realized that they're a scam company who only take care of contractors who pay for the premiums. It took forever to get removed from they're profile and now they have my company listed as "No Longer In Business". They are trying to sabotage my company and put me out of business. I'm currently dealing with the BBB and will shortly get a lawyer.
Stay away. Do not leave your personal information here as it will be leaked and exposed. Only way to have it removed is for ransom extortion money. I was asked for 20k in order to remove a profIle of a company that did not even exist anymore but left hung out to dry. Negligence and ignorance at its finest.
This is a family run ghost operation. Not what you think. *
*Information redacted by admin
I hired 3 different contractors through TrustedPros and have had success with all of them. One project was over $30,000. I had to call in to customer support at one point, regarding my password, and the young lady that answered was very friendly and helpful. I am more than happy to recommend this business to other homeowners like myself.
Im very pleased to give Trustedpros 5 star rating. I think it's a great site to find contractors. Earlier, this year I posted a job regarding my unfinished basement. I've received a lot of excellent responses and got new ideas from contractors regarding the best use of the space.
I was able to screen the contractors from the reviews and pictures of their work posted on the site which turned out really helpful. I think this company is a great platform connecting contractors with homeowners. Will be recommending to friends and family.
I am with Trusted Pros for years and I am very happy about their customer service. My questions are always answered within 24 hours. The big thing is to get jobs and through the information my clients find in the TP's page people come directly to us, this means they are always potential customers with serious job offers. A very big portion of jobs we do is related to the TP's website/ our customer reviews/ pictures.
Thanks very much to the TrustedPros Team.
We needed to replace the roof on our double triplex in 2005. We live in the Plateau. The company North American Roofing was recommended to us by a neighbour who had used them for his own triplex on Hutchison Street. My siblings and l were very pleased with the workmanship, quality of materials and the overall professionalism of the employees and staff of North American Roofing. This year we had our roof inspected and it's in great shape after 14 years. Other neighbours also used this company on our street after how pleased we were. I would recommend them to anyone who needs roof renovations or a new roof.
My company has used trustedpros for 7 years now and because of this my company has grown more than ever. I have received the Best of Trusted Pros badges 4 times which gives my company a strong online support and confident.
Trustedpros provide exclusive best, honest, reliable lead-generation service that helps both home owners and contractors to reach their goals.
Both home owners and contractors are quite confident working with Trustedpros, as they are really away professional and transparent than any other companies offering the same service in the local market.
TrustedPros is doing their best to protect homeowners and consumers from scams, frauds, and bad contractors in professional and honest manner
I am really happy working with them and its a great opportunity for the Canadian construction industry to have such company offering such great, honest and reliable service.
Mike Messiha
M & D Builders
My experience with Trusted Pros has been excellent. We have been members of Trusted Pros since 2010. Clients tell us that they have confidence in using Trusted Pros to find honest and qualified contractors. Over the years we have completed many projects secured through this site and have provided complete satisfaction for our clients. We are pleased that we can work with a company that sets such high standards for the contractors who advertise on their site. Our experience has been that Trusted Pros strives to maintain a high standard of transparency and quality workmanship among their contractors (ethics that promotes trust across a wide online community). I am pleased that my customers have the opportunity to review and rate my work publicly. This rating system is one reason my company has continued to grow. I look forward to continue to work with Trusted Pros.
Brian
Cedarland Inc. Construction
This company is the biggest internet scam out there. They use a complex and bias rating system that makes it impossible to get more than 3 stars unless you pay them for the 4 or 5 star reviews. They ignore any legitimate concerns and complaints from contractors. After complaining to them about their services and the fact that positive reviews written by my customers were not being posted to their site they requested ore money and updated information. In three years they have forwarded a total of 1 lead. Today they sent the 2nd lead that was actually a phishing scam requesting we log into an unsecured site. To log in we were asked to provide banking and email passwords.
TrustedPros.com / TrustScore / HandyCanadian is an outright fraud/scam. All of the positive reviews written online about this site are fake and were written by the owner. This site is a one man show and has no employees, just occasional contractors who do fly by night IT work and writing. Stay away from this company or you will end up wanting to join our pending case against them.
This useful site enabled me to overcome the frustration of unsuccessful searches for people to do a simple job of bathroom shower rebuilld. The first day of posting the job details I had over a dozen contacts from contractors. Folllowing my experience, I would highly recommend that anyone needing work done around the house should begin their search for a contractor here, and not waste their time searching through other sites.
Hello TrustedPros team, I just wanted to give you my feedback about your site. I "relocated" here from one of your competitors because you provide an easier way to reach the contractors. I like the feature that people can bid on my job, that contractors respond to questions posted by homeowners and give quite elaborate advice. I even dragged one of the contractors on your website when he was at my home. He is a plumber from A to Z plumbing & Drain, he did several good jobs for me in the past. Once he was in my home to fix my next pluming issue, and I refused to let him leave until he creates a profile on TrustedPros :) I have hired several people from your website and was quite impressed by their professional and customer service skills. Thanks a lot.
The site allows the trade to come to you. You are able to look at their reviews and see their ratings to help you make a decision.
This does not mean that you do not need to do your due diligence, but it provides a great starting point.
I posted a project and had a significant number of replies. To be honest, a number of them did not pan out. Some are not as professional as their profile would indicate, but that is why you follow up by asking for references and going out to take a look at past work.
I personally will continue to use Trusted Pros as the basis for my search when I need construction services.
We do NOT appreciate a rating system that give us a publicized rating of 3.5 out of 5 online when we have absolutely no ratings submitted to this company. My customers have never even heard of this site.
Our company had a bad review from a client that was not paying for their services. Long story short, they were not paying for their extras that they had asked for. We need a site that reviews homeowners or clients, as over the years we have come across several that should be reviewed to let contractors steer clear of them.
This review is being written because for a review to be removed, you must negotiate with a home owner that has possibly already had their work done and has made new plans or has already spent the money you are owed.
Good luck with that.
So even if the review is inaccurate, you are stuck with it, and for that reason all these sites are useless.
M2R Enterprises has been with TrusterPros since 2005. We have never had a bad experience. With the leads they provide our business has grown significantly in every year of our association with them. We encourage all our clients to write reviews for us and submit them to this site where they are vetted to ensure they are genuine. We feel confident saying that TrustedPros is doing a great job ensuring reputable contractors are promoted to homeowners.
When I tried to get my account deleted I found this company very difficult to deal with. Try and phone them... just try. No one ever answers the phone and it just goes to an answering machine.
They would not help me remove my account since I could not remember my password. I offered to present them with my business records, drivers licence, passport, all showing my name and address tried to the account. They refused to remove my account. "Idiots!"
Answer: As soon as someone gives a bad review, it is typical for the owner or the staff of the company doubles down and gives a bunch of good reviews to increase the overall rating. This is very well know. The negative ratings given on this site are more authentic than the positive ones.
The company presents a mixed reputation, with some customers praising the quality of work and professionalism of contractors found through its platform. However, a significant number of reviews highlight serious concerns regarding the company's handling of reviews, alleged unethical practices, and difficulties in customer service. Many users report frustrations with unresponsive contractors, the posting of misleading reviews, and challenges in managing their business listings. Overall, while there are instances of customer satisfaction, the prevailing sentiment suggests a lack of trust and transparency, raising concerns about the company's integrity and support for users.
This summary is generated by AI, based on text from customer reviews