TrueShopping.co.uk

Trueshopping is absolute rubbish. I purchased this tool admittedly 2 years ago.it worked once then struggled. Could not get it repaired locally so tried to contact Trueshopping for the part required. Throttle cable. Well forget that, it is diabolical. They deliberately act stupid and openly try to fob you off. More recently I am told on email they no longer deal with this tool but their sister company does. Try contacting them, forget it fobbed off again. Awful worst thing ever bought be warned. I am, and will continue to sort until I get satisfaction 1 year later. Dreadful.

Ordered a battery and a charger for it. Sent wrong ones... Had to send photos of wrong items... Then told they would pick them up in e mail but not told what day... Have just spent all morning trying to get though to find out what day I will have to stay in to return them... When eventually I got through on phone after what seemed hours... They cut me off... So I advise anyone to stay well clear of this cowboy outfit... If you have a problem with purchase. You are on your own... Will warn all I know...

I purchased a garden multi-tool 3 years ago. I immediately had problems with the strimmer which had excessive vibration. This was replaced but was the same. I wasn't that bothered about the strimmer, so didnt pursue it. Since then I've had a bad fuel leak from the supply pipe grommet, and vibration (through the drive shaft I believe), has got worse to the point that it is now so excessive on the hedge trimmer and "chain saw" that it is almost unusable. I have messaged the customer services department twice seeking advice about whether my purchasing a new motor assembly drive shaft would solve the problem, but each time they ignored my enquiry. Possibly they know that the multitool is now only fit for recycling!

My daughter mistakenly opened an email seemingly from $#*!s sporting goods saying to enter for a free Yeti cooler if you participated in a quick survey and only pay shipping and handling fee for the cooler (this company was evidently attached to the email). She gave them her debit card to pay for shipping for the "free cooler" and was charged the $6.95 shipping (received NO cooler, BIG SURPRISE) and now this company is charging her $68 a month for NOTHING! I have tried reaching them to tell them to STOP CHARGING her account and they will not answer! I have been to the bank to dispute charges and have since gotten her a different card, but bank advised attempting to contact this company and tell them to stop charging her account. Avoid this company at all costs! Read the fine print with all "too good to be true" emails, my daughter has learned her lesson.

Oh how so Trueshopping

I stumbled upon the Trueshopping website a few years ago when I ordered a cordless garden strimmer and before you ask, yes it is still working very well. Anyway a few months or so ago I ordered a tall bathroom cabinet from them. The price was reasonable and the extra 10% discount from an online voucher made it even more so. The website made paying easy, well the hardest part was getting the card out of my wallet, such a wrench and the moths hate it! The order was processed and after a day or so I received a delivery notification. The cabinet was duly delivered as promised; there arrived before me a large cardboard wrapped package and looking somewhat like a coffin on end. Was it the bathroon cabinet, or had the wife got a little surprise for me; only kidding. The cabinet was (as mentioned in other reviews) extremely well protected and arrived in perfect condition. The quality of the cabinet is exceptional, I would quite happily pay twice as much for it, well maybe not I've gotta think of the moths you know.

I could have written this review some time ago but I wanted to make sure that the cabinet would remain of exceptional quality after it had had a few months use. Yes it has passed with flying colours, the doors and drawer still open effortlessly, the shelves are as strong as ever ( even with the bulk buy of shower gel and deodorant on them) and the gloss white finish is still pristine. Yes, Trueshopping receives a 10 out of 10 from me, and never a more true(shopping) word spoken.

Purchased a thermostatic shower unit advertised with a 5 year "guarantee" in 2010. When the shower stopped delivering hot water, contacted the company by phone (lots of time and patience required here - telephone service is barely existent), and was advised that a new thermostatic cartridge was required at a cost GBP 115. I queried this and was advised that this was a service item with a 12 month guarantee. ( At the moment they have the complete shower system on sale at 136.75!) As this is at the heart of the system, essential to its proper working, I do not understand how it is classified as a service item. It's like returning a car covered by guarantee and being charged for an engine replacement as a service item!
Their website details clearly state 5year guarantee, and I cannot find any reference to the 12 month service item guarantee. I guess that the only parts that are covered by the 5 year guarantee are the pipes, thermostatic cartridge casing and shower heads (less whatever is classified as a service item).
Over the past five years I have spent thousands with True Shopping and its affiliate in the Ultra Finishing Group.
Suffice to say, this is the last time I shall be dealing with them, and have ordered a replacement shower from another non-associated company.

Bought 2 power tools for garden and have returned both faulty. First time customer and very disappointed.

Have contacted you many times regarding replacement batteries which you have sent, but will not charge on charger that came with the unit, the one that was on the tool has 3 connectors & the replacement ones you have sent only have 2 connectors & will not charge on the charger I have tried & tried to get this sorted out with you but have not heard a thing from you, I phoned yet again last week & spoke to Phil who asked me to send in photos which I have done, just had a phone call from Michele & pointed out the batteries which I have been sent are the wrong ones, & said if I pay for a new one they will send it,? How do you expect me too pay for something I have already paid for, but she did say they would let me have it for half price, now awaiting a phone call from Phil her manager I wonder if he will call? Not the best company to deal with I now have 3 new batteries that are no use to me & I said they can come & pick them up & they have the sauce to ask me to pay for something I have already paid for?

Made our first order for a designer radiator and it turned up in a box that wasn't even for that particular radiator, only to open it and find a big chip in the paintwork, turned the rad round and made use of it. Made order last week, waiteed all day for the courier, only to get a call from courier to say he'd broken down and can we fetch it as he was only 4 miles away, only to get there and find the box damaged on corner and uopn further inspection, the ply protection surround in the box was crushed and so was one of the tubes on the rad. Tuesday this week, another courier arrives to collect damaged one, only to have brought one with a huige tear in the box, and whatr can only be described as slice marks through the internal bubble wrap and a completly scratched radiator, contactede customer sales and they will get one dispatched for thursday. Here we are thursday, with no delivery at 16:45 and the courier service( fed ex) having no record of a delivery for us at all. Just rang customer services and hung up after half hour (17:20) after seeing their offices close at 17:00... they didn't even take my call... god help the person on the end of the phone at their end tomorrow!