Stuart P.

Purchased a thermostatic shower unit advertised with a 5 year "guarantee" in 2010. When the shower stopped delivering hot water, contacted the company by phone (lots of time and patience required here - telephone service is barely existent), and was advised that a new thermostatic cartridge was required at a cost GBP 115. I queried this and was advised that this was a service item with a 12 month guarantee. ( At the moment they have the complete shower system on sale at 136.75!) As this is at the heart of the system, essential to its proper working, I do not understand how it is classified as a service item. It's like returning a car covered by guarantee and being charged for an engine replacement as a service item!
Their website details clearly state 5year guarantee, and I cannot find any reference to the 12 month service item guarantee. I guess that the only parts that are covered by the 5 year guarantee are the pipes, thermostatic cartridge casing and shower heads (less whatever is classified as a service item).
Over the past five years I have spent thousands with True Shopping and its affiliate in the Ultra Finishing Group.
Suffice to say, this is the last time I shall be dealing with them, and have ordered a replacement shower from another non-associated company.