Troll and Toad

If I could give these people zero stars, I would. My cards were horribly misgraded (e.g., said some were played...NONE of the cards I sent them were ever played). I emailed them and said 'cancel my transaction' and was told it was impossible and though impossible to cancel my order, they're about 2 weeks past the time they should have sent payment. Honestly, I feel scammed. I will never, ever do business with this company again.

I literally made an account just for this one site. If you plan to sell your cards to this shop, by any means. DON'T. Unless you love to be scammed and to have your own buylist horror story then go ahead. But on a serious, please don't sell to them.

I recently sold my cards to Troll and Toad, and my god was it painful to see it unfold. Not only do they devalue your cards but I'm pretty sure they scammed me, and by other reviews I saw, they scammed others as well. Not only were my cards graded the wrong condition, but I'm pretty sure they lied about one of my cards being damaged.

Awfully suspicious that the most expensive card was the damaged one. Mind you I kept them all, especially the expensive, in near mint condition with a lot of protection. I even have proof of the cards. But yet it was graded damaged. My guess is that they didn't want to pay me, lied about the condition, and just straight up stole my card.

I got paid a fraction of the original price and lost all my cards in the process. I was already selling to them half priced, yet they still scammed me. If you plan to sell your cards, I recommend doing it through eBay, Mercari, or tcgPlayer. Never this shop, even if you're desperate. I learned my lesson. But if you do end up selling to them because you did it before reading the negative reviews like I did, I hope your experience is better, it probably won't be…but one can hope.

I used to buy trading card boxes and singles from TrollandToad.com as an avid and loyal customer. Recently, I needed to get some cash quickly, so I decided to sort out cards I no longer needed (many of which were M/NM singles purchased from T&T that were immediately cased and put in a protective binder) to sell to T&T. They graded many of them as much worse than the conditions they graded them when selling which was immensely suspicious, but I needed the cash, so I gave the go ahead to complete the sale. It has been WEEKS that I was supposed to get paid to my PayPal, and they've now gone silent after a cheap email that claimed "Oh, you're past the 10 day payment period for a buylist order, we'll get our accounting department to expedite payment" that I finally got back days ago. It's a true shame as I liked their website, but I can only conclude that they've become immensely scammy in the past years. I would deeply suggest not to buy their overpriced singles and products and to DEFINITELY stay away from theur buylist department.

The breakers are super nice and always help out. Prices are also great and the extra stuff was awesome

Something a bunch of Pokemon cards which were mint/near mint. They decided to almost half the offer price on receipt. Would not sell to them again, shady as all hell.

It is very difficult to get ahold of anyone. They do not answer the phone or respond to emails. If you facebook message them, you will be directed to the contact us link that gets no response. I had issues with a buylist order that is still unresolved. At this point, it is unclear if I will ever get paid or even my cards back. I would advise against doing business with this company.

Ordered 48 cards over $150 and they can't even call me back took my money and I'm missing cards and their the good most important one. Very disappointed

I came across a factory sealed Legions MTG deck and put these folks to a little test. Having had prior crap results with them I wasn't sure what would happen.I sent them 42 BRAND NEW cards and they downgraded EVERYONE to played or worse. I have the receipt, the box photos of the cards still sealed. I documented the whole process from opening the 21 year old box to placing the cards in envelope to ship.I called them out on this, they have yet to respond. I don't really care what their excuse is or even what they respond with. I Am DONE with these RIPOFFS. They have no shame, morals and as far as i'm concerned can go die in a hole.A not so cheap lesson learned,but it will not be forgotten,

Double checked the condition of my cards to make sure they were good. But was still told they were in "bad" condition so offered 25% of original price. Have to pay return shipping on top of the shipping I paid to send it there in order to get my cards back.

Total bait and fake scam to try to force you to accept the lower prices.

Sell to them at your own risk, I was told that once they receive my items they'll pay me within 3 to 5 business days, well my items got delivered to them on the 15th of may, it is now the 9th of June and still nothing. Naturally they first had to go through the cards and decide which ones are in proper condition and which aren't, in the end they took off $100 from the original sell price because I guess some of the cards I sent were not in the proper condition($100 though? Idk seems kinda sus tbh, especially after I kept bothering them with emails) either way it should not take over a month to send the payment, truly ridiculous, you're better off selling your singles on tcgplayer instead of bulk to troll and toad.

Edit: I have now received another email but this time they changed what they originally said with the 3-5 business days and now said 10 so you can add deceitful on the list of flaws.

They have most TCG things in stock most times but the international shipping sometimes takes an eternity

Placed multiple orders with them, both through the site and through TikTok. Ordered several times before finding them on TT. Of course, I only order cards that are through them. -tfflivemb2

Had a great experience with troll and toad, they paid me exactly what i was quoted. My packaged arrived there on a tuesday and i was paid wednesday, the very next day. I read a lot of negative reviews about them and was nervous but I have to say it must have been people who did not follow the guidelines or sent in damaged product. I would 100% sell/buy from them again. Great experience 10/10

Sold some cards to them, valuing almost $300, and the suddenly claimed they were too damaged and are now offering me less than $100. Been 4 days since then, and still no money. DO NOT TRUST!

From Canada. Bought vintage Pokémon cards in "near mint" condition, but only about 10% were actually near mint in my opinion. 90% had lots of scratches on the holofoil and should be classified anywhere from lightly to heavily played. I was not satisfied with the quality of the cards and called T&T customer service. They told me they would give me a full refund for the cards I wasn't satisfied with if I filled in the form on their website, and would even cover return shipping if I included a shipping receipt. They seemed pretty lax on returns, probably because a lot of people complained about this before, since most people don't read their condition guidelines, which has a rather low standard for near mint cards. So I sent back the cards... without tracking, because I figured I would be nice to save them money since they were going to cover return shipping. The courier told me it should arrive in a month, but I waited for 2 months. No refund. So I called T&T customer service again 3 times within a week but nobody picked up. I ended up sending an email to which they responded, telling me they haven't received my package. But 2 weeks after that I did get a full refund as promised, so I guess the courier was just delayed. Moral of the story is to include tracking.

TLDR: My purchase experience was full of ups and downs but ended up being fine as I got a few cards I wanted at near mint condition at a decent price, but as a collector I would not bother with T&T again as there are too many things that can go wrong and the hassle was probably not worth it.

Complete waste of time trying to sell to them. What they do not explain on their website is that it can take 5 business days just to check in your package. Then 5 more business days to get to it. Then after it reaches confirmed another 10 business days or more to get paid for your items. On top of that they change the condtions of your cards that you send them. 100% go somewhere else to sell cards. I do not even know when they are going to send my rejected cards back after having to pay to send them. If you want to sell look at at least a month to get paid. After dealing with other places online this place seems like a scam.

Very very sketchy business practice by Troll and Toad. I mailed them around 60 cards, most of which were in good or great condition. They graded the cards the same day the package was delivered and it was only 40% of the quoted order total and never contacted me about the grade of individual cards to explain why so low. Almost 10 days after I still have yet to receive the payment or be contacted. I Can't attest buying from them but never sell your cards to these scammers! They are selling your cards for 3-4x the price they give you and it's a horrible drawn out process to get paid on top of it. Use at your own risk!

Have purchased multiple times from this company that provides so many things it'll make your head spin! They sell at an arguably low price which is why I assume there are low reviews from what I guess are flippers. Great site I have used and will continue too!

I ordered from Troll and Toad 6 months ago before I went to Army basic and AIT, just found out they never delivered my box and can only give me credit for their store as you cant be refunded after 6 months... now the box is 2.5x the price. :/ Lady on the phone was rude and unhelpful and did not even try to see if the box could be found.

Use to love Troll and Toad. Card prices use to be pretty competitive with other sites - that's less so now. Shipping I swore use to go MUCH faster though. I could order with normal shipping through Troll and Toad and often get my cards within a week. My last order I picked expedited shipping which when I ordered said the earliest I'd get my order is the 28th (today) BUT IT'S BEEN 3 FULL BUSINESS DAYS AND MY ORDER IS STILL "Being Packed" AND HAVE NOT EVEN BEEN SHIPPED! Cards use to be shipped generally within a day! It's been that way the last few times I've ordered through them where it's taken about a week before even sending my order out.

Sent several cards and paid for out of pocket shipping to this company. Received an email indicating would only be receiving less than half of the original indicated value. Have been waiting almost 3 months for the payment. Unable to get any response via email or phone. Pending payment is all that is indicated. Company does not get back to you after receiving the cards & will not send you payment. This company is a complete scam.DO NOT be scammed with this company as I was.

Got like 16 cards, mainly rares for around 15 dollars. They were delivered in 4 days. Shipping was free. I am so happy. Trollandtoad have great prices on singles. I can finally work on my collection. There cards are in nm if that's what you ask for, like they don't pretend they are nm when there not. Also, around 5-45 percent cheaper than eBay. Love it

Problems when you try to sign up for account, takes a long time and you need an account to buy from them, so when you have your account the stuff you want might be gone, good prices though.