Troll and Toad

I sent a buylist of just a few cards to test how easy they are to work with. I'm glad I did a test run.
First, they offer no assessment criteria, in other words, they don't define what "near-mint" means to them. I researched what was considered "near-mint", and sent them 6 cards that met the qualifications I found. These cards were in generally good conditions, with 0-2 minor defects. When they received the cards, they assessed them all as "Damaged", which they certainly were not.
Second, their communication is incredibly poor. I had to initiate every part of the process and did not receive helpful relies.
I cannot in good conscious recommend anyone sell to them, and I will not buy from them based on this experience.

Double checked the condition of my cards to make sure they were good. But was still told they were in "bad" condition so offered 25% of original price. Have to pay return shipping on top of the shipping I paid to send it there in order to get my cards back.

Total bait and fake scam to try to force you to accept the lower prices.

My cousin ordered some cards from this company for my kids Christmas. Besides them showing up in February the cards were not worth the money. The pokemon cards was just a bunch of commons and in very poor shape. Horrible bussiness, spend your money at a store that cares.

If I could give these people zero stars, I would. My cards were horribly misgraded (e.g., said some were played...NONE of the cards I sent them were ever played). I emailed them and said 'cancel my transaction' and was told it was impossible and though impossible to cancel my order, they're about 2 weeks past the time they should have sent payment. Honestly, I feel scammed. I will never, ever do business with this company again.

Complete waste of time trying to sell to them. What they do not explain on their website is that it can take 5 business days just to check in your package. Then 5 more business days to get to it. Then after it reaches confirmed another 10 business days or more to get paid for your items. On top of that they change the condtions of your cards that you send them. 100% go somewhere else to sell cards. I do not even know when they are going to send my rejected cards back after having to pay to send them. If you want to sell look at at least a month to get paid. After dealing with other places online this place seems like a scam.

It is very difficult to get ahold of anyone. They do not answer the phone or respond to emails. If you facebook message them, you will be directed to the contact us link that gets no response. I had issues with a buylist order that is still unresolved. At this point, it is unclear if I will ever get paid or even my cards back. I would advise against doing business with this company.

In June I sent troll and toad a buy list of cards towing an 85.40 they had the cards for 2 weeks maybe three on July 8th they said that they were sending my payment here it is July 15th no payment and I can't get in contact with nobody nobody's answering my emails nobody's answering the phones I leave countless messages and nothing somebody really needs to shut these people down horrible horrible horrible customer service and I was notified that every time you send an email it sends you to the back of the list what is that

Twice they cancelled my order. One in 11/19 and one this month (9/24/2020). It took a week and half to notify me that my order was cancelled. I reached out to customer service and was told the following: We are terribly sorry for this. "We do have over a million items in our inventory however we try to be as accurate as possible! Inventory errors can occur, at the same time human and keying errors occur. When this happens our standard procedure is to issue a refund for the cost of the items you purchased. Unfortunately we cannot determine there is any missing items until your order is pulled". I'm sorry but you poor inventory management system is not my problem. You are in the business of selling cards one would think you have the ability to track your inventory. But hey they offered me another 5% coupon code, what a joke. Please do not buy from Troll & Toad. My assumption is they kept the card knowing the increase the value and is trying to sell it at a higher price.

I came across a factory sealed Legions MTG deck and put these folks to a little test. Having had prior crap results with them I wasn't sure what would happen.I sent them 42 BRAND NEW cards and they downgraded EVERYONE to played or worse. I have the receipt, the box photos of the cards still sealed. I documented the whole process from opening the 21 year old box to placing the cards in envelope to ship.I called them out on this, they have yet to respond. I don't really care what their excuse is or even what they respond with. I Am DONE with these RIPOFFS. They have no shame, morals and as far as i'm concerned can go die in a hole.A not so cheap lesson learned,but it will not be forgotten,

Something a bunch of Pokemon cards which were mint/near mint. They decided to almost half the offer price on receipt. Would not sell to them again, shady as all hell.

Very very sketchy business practice by Troll and Toad. I mailed them around 60 cards, most of which were in good or great condition. They graded the cards the same day the package was delivered and it was only 40% of the quoted order total and never contacted me about the grade of individual cards to explain why so low. Almost 10 days after I still have yet to receive the payment or be contacted. I Can't attest buying from them but never sell your cards to these scammers! They are selling your cards for 3-4x the price they give you and it's a horrible drawn out process to get paid on top of it. Use at your own risk!

Sell to them at your own risk, I was told that once they receive my items they'll pay me within 3 to 5 business days, well my items got delivered to them on the 15th of may, it is now the 9th of June and still nothing. Naturally they first had to go through the cards and decide which ones are in proper condition and which aren't, in the end they took off $100 from the original sell price because I guess some of the cards I sent were not in the proper condition($100 though? Idk seems kinda sus tbh, especially after I kept bothering them with emails) either way it should not take over a month to send the payment, truly ridiculous, you're better off selling your singles on tcgplayer instead of bulk to troll and toad.

Edit: I have now received another email but this time they changed what they originally said with the 3-5 business days and now said 10 so you can add deceitful on the list of flaws.

Ordered 48 cards over $150 and they can't even call me back took my money and I'm missing cards and their the good most important one. Very disappointed

I ordered from Troll and Toad 6 months ago before I went to Army basic and AIT, just found out they never delivered my box and can only give me credit for their store as you cant be refunded after 6 months... now the box is 2.5x the price. :/ Lady on the phone was rude and unhelpful and did not even try to see if the box could be found.

Bought 500 dollars worth of products from them just to have nothing delivered
They ended up tagging my account as fraud because apparently they claimed they were charged import tax on my behalf and instead of charging me chose to give me nothing instead
What a joke. Never use them to buy anything

One word describes these people, Lazy. They don't get back to you with your order, they work banker hours so good luck reaching them if you have a 9-5 Monday to Friday job since they are off anytime after 5 and before 8 also off on weekends. Also, they have limited workers handling your cards as well. If anyone sees this post take some advice from me and never sell your cards to this company. My cards were in a binder never touched by hands for years and they have the nerve to tell me they are "less than near mint condition" no creases no folds no marks on any of the cards no loss in color ECT. I also spent hours of my time sorting these cards and printed a list for them as they instructed but it seems I have cards missing or wrong edition. I know the difference between my unlimited charizard and an limited one which I didn't have I'm not new to the Pokemon tcg. These are scammers and fools who only want to rip you off don't trust these guys with you cards!

Traded them a good bit of games, got my estimated value and sent them the games the next day.

A week later after they receive them, proceed to tell me my games are damaged and offers half of original amount.

Sent in another order to see if they would say the same thing. Sure enough they tell me me this order is damaged also and offer half of what they initially said.

To anyone thinking of selling to them, please don't. They will RIP you off.