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david d.

  • 1 Review
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Experience: Hobbies & Interests

Member since September 2020

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1 Review by david

Troll and Toad
9/24/20
Twice they cancelled my order. One in 11/19 and one this month (9/24/2020). It took a week and half to notify me that my order was cancelled. I reached out to customer service and was told the following: We are terribly sorry for this. "We do have over a million items in our inventory however we try to be as accurate as possible! Inventory errors can occur, at the same time human and keying errors occur. When this happens our standard procedure is to issue a refund for the cost of the items you purchased. Unfortunately we cannot determine there is any missing items until your order is pulled". I'm sorry but you poor inventory management system is not my problem. You are in the business of selling cards one would think you have the ability to track your inventory. But hey they offered me another 5% coupon code, what a joke. Please do not buy from Troll & Toad. My assumption is they kept the card knowing the increase the value and is trying to sell it at a higher price.

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