Troll and Toad

The breakers are super nice and always help out. Prices are also great and the extra stuff was awesome

I got 21 trading cards from troll and toll and they sent me 18 out of the 21 cards wrong it took over one month for them to send me a refund that I didnt even wanna to begin with all I just wanna was my order to be sent to me correctly!
They have no customer service this is the worse company i have ever done business with I called them 3 days strait 5 times a day and nobody ever answered the phone it takes them forever to answer a email back and when they do answer they dont do what they promise you.
This is the last email I sent them if you buy from them get ready to do this for a month:

This is so disappointing I been keeping good communication with you guys on a issue that come from you guys... and your company just keep messing up!
You refunded me what i paid, what about the shipping back to you cost? I sent a receipt with the order with the price that i paid to ship it back to you
This is the worst service I've had on a online order, you guys are incredibly disorganized and your customer service is slow and not good

Please just give me what i paid for Shipping your mistake back to you!

I've been ordering for a long time and everything was okay. Then 4 orders haven't arrive and when I wrote to them about this I received this message:
"Due to the orders not arriving we cannot ship to you using the Economy services and we are sorry for this disappointment. Future orders that are placed with this method will be canceled and tracking and insurance are required for reimbursement. We do understand that this may upset you and we are sorry for this. We appreciate each of our customers and do want to make sure their orders arrive to them."

And then this one:
"We are sorry you feel this way as we only want to make sure you receive future orders and in the event that an order is lost, it is eligible for a refund. We are just letting you know that we cannot continue to ship orders that do not arrive as we are losing both product and then and additional refund"

They are treating me like it's my fault the packages haven't arrive. Customers should not be forced to pay extra for tracked shipping no matter what happens (and it's a crazy amount of money). If this is their attitude, they definitely lost me a customer.

So I sent in a total of 69 cards to be potentially bought by troll and toad from me. I spent a day sorting through their price lists and my cards making sure the right edition and set numbers matched up to their list. Wait two weeks to get an offer. On the offer sheet anything of significant value was dramatically lowered, or listed as damaged, played, not accepting condition, etc. two cards I bought from them in the past and never used. Those being gate guardian, and super ancient deep sea coelacanth. They were in pristine condition and stored in a binder as soon as I got them. So the fact that they low ball me on high priced cards, that came from them in the past, that were literally mint is insane. I called and asked for my cards back that had changes listed to them or they were not going to purchase. They tell me anything with a price change has been sent to warehouse to be sold, because I selected quickpay option. I MADE ABSOLUTELY SURE NOT TO SELECT THAT WHEN I SENT THESE IN! Because if I didn't they would hold everything and confirm with me directly before issuing a payment. So lady tells me they can send the stuff back that didn't get bought. Aka anything under changes that doesn't have a final total. We'll see if I get those back. Doubt it. These guys are criminals and their card grader sorter dude is at the heart of it. I can get past the possibility that maybe I sent in the wrong edition or set id, or even if a card wasn't mint. But the expensive cards were definitely flawless and in mint and the correct edition and set id. So Im out of valuable cards they literally stole from me. And the rare ones they surprisingly bought they lowballed me except for 2 or 3. I'm still waiting for a payment from them, even though they claim I selected quick pay, so I should have been paid by now. So I get $295.68 out of $607.09. I've bought from them in the past several times and even recently, and now I get ripped off and stolen from by them. Screw these clowns, I will never do business with them ever again!

From Canada. Bought vintage Pokémon cards in "near mint" condition, but only about 10% were actually near mint in my opinion. 90% had lots of scratches on the holofoil and should be classified anywhere from lightly to heavily played. I was not satisfied with the quality of the cards and called T&T customer service. They told me they would give me a full refund for the cards I wasn't satisfied with if I filled in the form on their website, and would even cover return shipping if I included a shipping receipt. They seemed pretty lax on returns, probably because a lot of people complained about this before, since most people don't read their condition guidelines, which has a rather low standard for near mint cards. So I sent back the cards... without tracking, because I figured I would be nice to save them money since they were going to cover return shipping. The courier told me it should arrive in a month, but I waited for 2 months. No refund. So I called T&T customer service again 3 times within a week but nobody picked up. I ended up sending an email to which they responded, telling me they haven't received my package. But 2 weeks after that I did get a full refund as promised, so I guess the courier was just delayed. Moral of the story is to include tracking.

TLDR: My purchase experience was full of ups and downs but ended up being fine as I got a few cards I wanted at near mint condition at a decent price, but as a collector I would not bother with T&T again as there are too many things that can go wrong and the hassle was probably not worth it.

If I could give them no stars I would. I would give them negative stars. The most absolute worst company I have ever done business with. I am a Yugioh collector and rare cards of many sorts collector and when I say I have thousands and thousands and thousands worth of rare cards that would be just a sample of what I have just to give you an idea. All near mint PSA 9 to 10 graded cards. My collection is worth easily 50k to 100k plus in the big bucks. That's irrelevant but bringing me back to the fact that I have spent hundreds and hundreds and hundreds just at Troll and Toad just to have near mint cards get sent to me in light play to heavily played condition when I bought nm stated cards. I get beat around the bush over and over and over again by their customer service. It is a never ending book. They take my review down on their website as I am logged in my account. These are the absolute worst individuals I have ever seen running a trading card game company. A absolute mess. I have tried to post my reviews elsewhere and they keep getting taken down. Ebay is way much more easier and way more trusting than these clowns that call themselves Troll and Toad. Don't believe step right up and take a chance with such a crap company. Even my sealed package came already opened. The sealed cards in the packs and booster pack already opened. And someone sealed with glue and you could absolutely tell they had rigged it up to make it look like it was normal. This is not ok and I hope this review will help you.

I used to buy trading card boxes and singles from TrollandToad.com as an avid and loyal customer. Recently, I needed to get some cash quickly, so I decided to sort out cards I no longer needed (many of which were M/NM singles purchased from T&T that were immediately cased and put in a protective binder) to sell to T&T. They graded many of them as much worse than the conditions they graded them when selling which was immensely suspicious, but I needed the cash, so I gave the go ahead to complete the sale. It has been WEEKS that I was supposed to get paid to my PayPal, and they've now gone silent after a cheap email that claimed "Oh, you're past the 10 day payment period for a buylist order, we'll get our accounting department to expedite payment" that I finally got back days ago. It's a true shame as I liked their website, but I can only conclude that they've become immensely scammy in the past years. I would deeply suggest not to buy their overpriced singles and products and to DEFINITELY stay away from theur buylist department.

Would wholly recommend NOT going through Troll and Toad (Kentucky) if you are looking for someone to buylist your cards. UNLESS YOU LIVE IN THE AREA. DO NOT. DO NOT. DO NOT. If they think they can they will con you the first chance they get and lie through their teeth about it. I have had three packages I have sent them over the last couple years to be buylisted. The first two orders (orders# ******* and #*******. Sent around Nov-Dec 2018) consisted of many (order ******* was all) holographic 1st edition Pokemon cards. Which they still tried to play games with me on, but I had some real hard evidence (and they had less money I would assume) but they got a very good deal no matter how they tried to cover it. I recently (nov-dec 2019) tried to send another order which did not have a bunch of shiny beautiful cards in it and oh boy, was it a different story. Not only did they offer me an amount that barely covered the shipping they purposefully took my cards (wait for it. Only the real valuable ones) which I explicitly told them not to keep and sent the rest back (I wanted my whole order sent back because they are swindling pieces of $#*! and I don't want them to have any of my cards). I am a hard man to con and long term I will be fine, but these guys are not whole people and I recommend to most of you (especially young aspiring collectors) to avoid going through them because I don't want you to go through the same. Find another buylist site and call them a couple times to get a good feel for them first. Any further questions I can be reached at *******@yahoo.com

Troll and toad is the worst buylist website on the entire internet.

In case you don't know what a buylist is, it is a way for the consumer to send collectable trading cards to a company. The buylist is exactly how much the company will pay for each card.

The process is you submit your cards and ship them to the company. The company grades the card and pays you in cash or credit.

Currently in the market there are over 10 companies that have large buy lists.

Troll and toad is the worst for a variety of reasons.

1. They take a over a month to process your cards after recieved. Typical time period is 1-2 days.
2. They grade cards at significantly worse condition then they were sent in. They are the only buylist on the internet with a quick pay option to accept all condition grades they give to get paid faster. This is essentially a license to steal from the consumer.
3. Cards they don't accept are shipped haphazardly and often damaged.
4. It can take an additional month to get paid after, if they do pay you. You are going to have to harass the hell out of them to get paid. They figure the people that walk away is their gain.
5. Elusive and impossible to contact. They never return emails promptly and customer service is 100% the most unhelpful of all buylists.

This card fraud company puts a stain on Kentucky.

Webbed Sphere, Inc.

Ive been buying and buylisting trading cards for years now and have never been treated this badly. Took them the maximum amount of time (10 days because i emailed them and even that took a long time for them to respond) to even get the order to the processor then took the processor 3 days to check a 38 card order witch is super small in this world only for them to reject the cards based on condition most sites dont offer the choice to grade themselves because people dont often do a very good job but as this is part of what i do to support myself im pretty good at it and the majority of my order was at worst Lightly played + with a few exceptions being Moderatly played and they have a grading scale based on condition so for them to say that the cards are just too damaged to buy after making me wait for almost 3 weeks and have to wait for them to return the cards is ridiculous. I understand that were in the middle of a pandemic and times are tough but ive buylisted to one of there competitors Card Kingdom (im not affiliated with them in any way) a lot recently and my average time waiting for payment including shipping is about 6 days and half of that is shipping this took a 3 days for shipping a day to get checked in and then 2 weeks to even get to the processor and 3 days to be checked just to be turned down is ridiculous

They don't actually bother to buy stuff that is on their buylist. Don't bother buying or selling with these guys.

Even stuff they have 0 in stock of, and list as selling for a lot, they won't buy. Not even will make an offer for a pittance!

I didn't want much, I know they probably need high profit margins to keep going. But not even an offer of $5 offer for an item they could sell for $40. Their buylist claims they will give you $26 for that $40 mini, and that they want two of them. So I sent them what they clearly needed/wanted! It was on their f'in list!

I wasn't even expecting the full amount since the card is missing. But no, not even an offer for one fifth of the expected sale value!

These guys are useless trolls, who waste your time. Not a single mini I sent in they 'wanted'. Somehow I doubt their sorters did anything at all.

If they don't want to carry miniatures and resell them, they should stop bothering to claim on their website that they want any of the stuff. I wouldn't blame them for wanting to focus on bigger moneymakers like MTG, but they at least should have the decency to admit they no longer want to be in the business of selling miniatures. At least have the decency to change their website to show they don't want to buy the stuff anymore, just sell whatever they have left and then drop the product.

Trolls and toads indeed, the name is an accurate warning of what you will find here.

I ordered from troll and toad hearing some nice things about them, however the 1 star review does not look so good, guess i missed it before i made a large order. It was a large order (100$+). 20-25 business they say, i live in europe, aight. 23 Business days pass, i message them, they tell me its on his way, sweet. 30 Days pass, they tell me to wait until 40 AND IF IT DOES NOT COME THEY WILL ISSUE A FULL REFUND (all of this is in emails). 41 Days pass, i contact them on email to refund me. THEY SAY NO WE WONT REFUND U, GET IN TACT WITH YOUR LOCAL DELIEVERY SERVICE. Now, they never provided me with the tracking number, i begged them numerous times and they told me they wont provide it to me, finally they provided me with a number (this was about 20 days in to the thing), and it said. Package delievered in NY (or something in the us). I live in $#*!ing europe, what the $#*!.

When i contacted them about this, they told me that that is indeed my trackign number.

Trollandtoad refused to provide the refund they promised after 40 days of not delievering, telling me to go to my local postal office, and they refuse to provide me with a tracking number.

What. The $#*!