Lena M.

I've been ordering for a long time and everything was okay. Then 4 orders haven't arrive and when I wrote to them about this I received this message:
"Due to the orders not arriving we cannot ship to you using the Economy services and we are sorry for this disappointment. Future orders that are placed with this method will be canceled and tracking and insurance are required for reimbursement. We do understand that this may upset you and we are sorry for this. We appreciate each of our customers and do want to make sure their orders arrive to them."

And then this one:
"We are sorry you feel this way as we only want to make sure you receive future orders and in the event that an order is lost, it is eligible for a refund. We are just letting you know that we cannot continue to ship orders that do not arrive as we are losing both product and then and additional refund"

They are treating me like it's my fault the packages haven't arrive. Customers should not be forced to pay extra for tracked shipping no matter what happens (and it's a crazy amount of money). If this is their attitude, they definitely lost me a customer.