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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 3.7 stars from 2,409 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and quick response. Trip.com ranks 10th among Hotels sites.
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Very bad experience. I booked my trip fr perth to xian for our April 2026 travel. I was allowed to select seats for sector fr perth to sg ( and return). But I was not able to select seats for the sector fr sg to xi'an (return). Despite follow the guide given by trip.com, I failed to get hold of my hooking with SCOOT, thus unable to pre-book my seats & meals. The AI is not helpful at all. Hope a human customer support can help in this case.
I wanted to purchase 10 airline tickets but your website restricted me so I split them into 2 5 each on 2 computers. I purchase 1 and went to another computer all ready to purchase and I got hit with the price changed causing me to pay $400 more for the second set of tickets. This happen before I am very unhappy and most likely won't use your service in the future.
Dear Kurt S,
We sincerely apologize for the inconvenience you've experienced with the ticket purchase process. Ticket prices can fluctuate due to real-time demand and availability, which may have caused the price change you encountered. Additionally, please note that our system currently supports booking for a maximum of 9 people in a single transaction. We understand how frustrating this can be and appreciate your feedback and understanding.
Really concerned that my trip to Kathmandu next march that all the tickets were not issued together. Also am having difficulties confirming flights with the airlines despite using th Airline booking reference
Hi Bryan B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
$29 one way flights were advertised for Adelaide. I needed return flights so I thought I'd try my luck. Long story short, I have now secured my return flight CBR-ADL for the princely sum of $950.
Great work Trip.com
Never again
Dear Simon S,
We understand your frustration regarding the fluctuating ticket prices. Flight prices can change in real-time based on market demand and other factors. To help you secure a better deal, we recommend checking different flight times and choosing the option that best fits your schedule and budget. If you have any questions or need assistance, please feel free to reach out to us. Thank you for your understanding and support.
Uncomfortable or waiting and thinking the flight sched for how long time of waiting until now not yet boarding it disturb our rest in this early morning delayed flights.
Dear Jose J,
We apologize for the inconvenience caused by the flight delay, which is controlled by the airline. Please be patient as we work to provide you with the latest flight information. If you have any questions, feel free to contact our staff. Thank you for your understanding and cooperation.
I've tried many booking apps, but this one stands out. It's the perfect blend of a powerful search engine and a simple, beautiful interface. It feels like it was designed by people who actually travel and book things regularly. 10/10!
Hi Deo d,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I've tried many booking apps, but this one stands out. It's the perfect blend of a powerful search engine and a simple, beautiful interface. It feels like it was designed by people who actually travel and book things regularly. 10/10!
The Trip.com maths it very easy to book you flights based on information that helps you make decisions - based on prices, timing, baggage, policies etc
Hi Raghuvir R,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Hi Omar Q,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I had problems booking on an airline website - they rejected my payment twice, I think because I declined to switch off my adblocker!
I had no problems with Trip for the same flight - plus Trip offered me access to the airport lounge.
Hi David B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I found a flight & indicated 4 people then after the 1st 2 flights were booked the price doubled & I was stuck having to book, feel like I was ripped off
Dear Graham T,
Thank you for reaching out to us. We understand your concern regarding the flight booking process. We can confirm that the prices displayed and charged were consistent with the selections made during the booking process. If you have any further questions or need assistance, please feel free to contact us directly. We're here to help ensure a smooth experience for you.
I recently had an issue that required assistance from Trip.com, and I cannot express enough how impressed I am with their professionalism, care, and efficiency.
From the moment I reached out, the Trip.com Customer Success Team—especially Maxwell and Stephanie Zhang—handled my concern with outstanding dedication. Stephanie made me feel assured and taken care of right from the first moment, and Maxwell followed through with a level of professionalism that is truly rare in customer service today.
Not only was my issue resolved, but it was resolved with remarkable speed. The quick response time and efficient handling proved once again that Trip.com truly prioritizes its customers.
Their support didn't just solve the problem—it strengthened my trust in Trip.com as a whole. This experience is a perfect example of why Trip.com is the biggest and best travel services in China — and indeed the best travel booking platform overall. The team's responsiveness, consistency, and commitment to customer satisfaction are world-class.
Because of the service I received, I've completely given up on all other major travel booking platforms. None of them can match Trip.com's level of care, speed, and reliability.
I gladly accepted Trip Coins for the resolution, and I'll be using them within the next few days. Service like this is exactly why I choose Trip.com for all my travel bookings. With such exceptional care, Black Diamond status, here I come — that is, if I get invited, and I truly hope so.
Thank you, Trip.com, for going above and beyond. You've earned a loyal customer for life.
HHL
Hi Hai Hong L,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
I always use trip com for my flights because it is easy to browse flights for my needs - sometimes I value a total flight duration over affordability, while mostly looking at a reasonable option. Using the advanced search functions you can add flexibility in your trip schedules and exclude specific airlines.
I partiularly like a feature that allows me to access the detailed aeroplane information, such as punctuality, seat layout, the availability of power socket, just by clicking a flight information.
Additionally, trip coin system and membership rank upgrade are attractive - I sometimes use lounge for free and save some money for future trips.
Even though there are competitive trip agencies that provide a similar function and similar pricing apart from airlines' official sites, my first choice is always trip com.
Hi Min H,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Comparing to other apps, trip.com is better in terms of the price and ticket is quickly sent to email address. After booking a flight, Trip.com also provides discount on hotel bookings
Hi Octavio M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I have been using Trip.com App to book flights and hotels for many years, I found this is the most convenient tool to plan a trip.
Hi Nanie C,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Sudden interruption to perform a survey when user is focusing on completing a task on the app is distracting and a terrible experience
Hi Daver L,
Thank you for bringing this to our attention. We understand your frustration with the sudden survey interruptions while using the app. We place great importance on the quality of our services and the satisfaction of our customers. Your feedback is invaluable, and we will work to optimize the survey timing and implementation to minimize disruptions and enhance your overall experience. We appreciate your patience and understanding in this matter.
Best regards,
Grace
Trip.com
I find the company good to deal with They have a large footprint and booking is generally easy There pricing is competitive My downside is the difficulty in using there map system which i consider quite poor in comparison to there competitors
Hi Wal W,
Thank you for your feedback and for being objective in providing this review. Please know that we want to offer our customers a hassle-free booking. You can be assured that your feedback will be forwarded. Please also know that we intend to continue providing excellent service to all our customers by striving to improve every day. Keep using our website or app to find the best deals to suit your needs. Thank you for your time! Nice day!
Best Regards!
Grace
Trip.com
Huge thanks for making this happen! Other websites often take your money, then suddenly change the price, leaving you waiting for a refund. Trip was the only truly reliable searcher that showed the actual availability and real price
Hi Luis L L,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
It was an easy and fast transaction and I really love how they offer free seat selection. Truly the best and best price as well! I always book my trips from trip.com
Hi Aayushi S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
First time I'm trying trip.com service so far excellent service, great travel fare. Once I've completed this journey my March next year I'll be able to use your services all the time n recommend my family n friends.
Hi Peter C,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I continue to book on the trip because it's a great app, better than the others out there. However, it's disappointing that, even as a Diamond member, my daughter or my wife can find similar, like-for-like deals at a better price point on Trip than I can as A diamond member. It seems like the prices for Diamond members are elevated so they can be discounted. So I spend a lot of time getting my family members to compare deals, and we are making bookings through different accounts. Another annoying feature is that the dates keep changing when you refresh, so sometimes this leads to mistakes in the booking.
Hello Abraham G,
Thank you for taking the time to leave us this review. We are sincerely sorry for this inconvenience you experienced caused by the price change.
Kindly understand that the ticket price changes quickly due to many reasons, such as seat/class availability. Please check the specific price in our APP & website for your reference.
Your feedback motivates us to try our best to make some improvements and provide better customer service in the future. We look forward to our next trip with you. Thank you for choosing us. Have a wonderful day!
Best regards,
Lyn
Trip.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Marsha O,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.