Trip.comReviews 2,310

On a flight booked on trip.com i had made the first leg of my return flight, when I disembarked from the plane and turned my cellphone on I received a text from the airline that the next leg of my flight was cancelled, not from trip.com. I called trip.com and their agent told me they would contact the airline via email and I should wait an hour and they would call me back. After more than an hour and a half they still had not called, so I called them back and they stated I had to wait longer as they have not heard from the airline. I was not waiting any longer, I called the airline and they stated they never received any email from trip.com. The airline agent had me re-booked within 5 minutes on another airline, had I waited any longer there would have been no seats on this flight and there were no other flights to make my remaining flights on time and would I have had to wait longer to either rebook or have to pay for new flights.
A couple of days after I returned home I received an email from trip.com that my flight was exchanged and I needed to contact them. Why? I rebooked my own flight while they sat on their hands. Will never use them again as they do not provide customer service.

Do not use this travel agency for anything! Their customer service is the worst I've ever experienced. I had to get a ticket for a flight reissued and the only person I was able to speak to, Daisy, couldn't understand what needed to be done. I had her speak to the airline directly to explain the situation and still Daisy could not reissue the ticket. I asked to speak to a manager or have a manager call me back and Daisy said that they were too busy to speak to me. She would not reissue the ticket while I was on the phone, said it would take too long and they could not tie up the phone lines. I missed my scheduled flight because of this. She said she would reissue the ticket for a different flight, whatever was available, I would have no say in which flight, then I just had to wait for someone to call me back once the ticket had been reissued. She puked not give me her direct number, or a number for her manager, nor would she tell me the name of her manager. I've used them in the past for booking airport transfers and both times the driver didn't show up. One booking had a disconnected phone number for the driver. The other time the driver was given the wrong time for pick up. I will never use this company ever again and plan to tell everyone I know to NOT use them!

After losing my reservation and sending me threatening and insulting emails when I complained they told me that my charges would be reversed and that they had deposited a compensatory charge in addition to that charge reversal. In my account.
That was a total lie. Today they indicated I had refused payment(not true).
Save your self disappointment and do NOT use this website. They are truly the most inept, incompetent group of liars I've ever encountered and the next time I see Hong Kong protestors being ground into the dirt by the Red Chinese Army I'll stand up and cheer.

We called and asked if we could change the name on the ticket because my husband is in the military and received orders and was no longer able to go. They said it was fine as long as it was 3 days before the trip, but because we didn't clarify and specifically said it was going to be a completely different person going they would not do it. It would have been fine if they said no they can't change the name from the start, but I had already invited a friend who was having a rough time and got her hopes up high. It's either buy her a new ticket I can't afford on top of a useless ticket or break her heart.

I wanted to postpone my flight. When I called them, the hotline was always busy. The auto reply said that go to Trip.com App and change the date. When I change the date of flight in Trip.com App, there was no place to select the date. Then I called back. This time I got through the line and customer service girl said that they will sent by email to agree the charges of changing date of flight. But they didn't sent. I waited and called back then they said that can not postpone only one passenger because I bought for 2 passengers in one booking no. They advised me to book again or call airline directly. What the bad service is it! Later I found out that one of passenger name was wrong and one word missing. Then I asked them to change back. They said that I only left 2 days to departure. So they can not change for us. What a poor service! Pls, Stay away from this agency!

They failed to book the flights with airlines, even though they charged me. Took hours to get through to their customer support. They had me wait at the Manila airport for almost 10 hours, only to fail to provide me with a replacement flight. Trip.com support agents constantly tried to get me to agree to a refund so they don't have to pay the difference on the replacement flight. Even though I explicitly said numerous times that I wanted a replacement flight, they had the nerve to cancel my booking without my approval. They don't care about their customers and will not honor any guarantees you may see on their website or in their app. It's been almost two weeks and I have yet to get my refund. Apart from a couple of lame, generic, copy-paste emails, I haven't gotten any real help from this company. If you value your time and money, do not use their services ever again.

I booked with them as skyscanner offered a discounted price, only to figure out that with original AirAsia you get 15kg free allowance included. But not thrpough them!

Customer service is $#*!

Unprofessional and inflexible
I had to cancel a flight to madagascar due to a state of emergency that was declared in that country around the time i had my flight booked (severe floodings). I approached customer service about using part of the money from that flight to booked other flights i needed to book. They refused and were very inflexible about my special and unforeseen situation. In short, they refused to refind or use any of the money spent on that ticket on other tickets that i could have booked with them.
They are hard to get hold of and their chat service online is useless, any concern you have they refer you to most frequent asked questions, no matter what the question, no mkatter how unique the situation is like in my case.
Very unprofessional company
Booking number *******5226

One month ago, I bought 7 tickets from Trip.com for my annual family trip to Lombok Indonesia. This is the first time and for sure the last time I am dealing with them. Not only the tickets I bought are none refundable but trip.com can not even fix a simple mistake, such as a name typo. I accidentally typed "h" as "n" in one of my family member's name. Got frustrated dealing with them, I went to China Airline ( a Taiwanese airline not Air China)office locally and told them my story. ThE airline made an exception for me, only charged me $50 to make it right. That's how you call a good customer service. On many phone calls with trip.com representatives kept telling me everything will be taken care of. Guess what? They took care of nothing. Good thing I didn't buy their story and called China Airline directly to get the bottom of this. Now, My trip on 2/11 is fast approaching I need to call Air Asian Indonesia to get their story if trip.com lied to me saying they fixed the typo with Air Asian Indonesia. Oh, by the way, I am very disappointed of Skyscanner and Kayak too. I have been using them all these years and all the time. Why they even let trip.com and kiwi.com to be part of their booking agents. Didn't they do their due diligence for their clients? I didn't check trip.com before using their service because of the reputable Skyscanner. Well, lesson learned. Now I can only hope for the trip will take place as planned. Wen Wu

On January 2nd, 2020 I used skyscanner app to search for cheaper flights from Algiers to Alicante. I entered 2 adults and an infant (my wife, I and our daughter). When I selected the deal, it took me to trip.com website to do the next steps. However, trip.com didn't give me the choice to enter my infant information. So, I called them before I purchased the ticket to ask about this issue. The agent asked me to go ahead and purchase the ticket for two adults -as it was shown on their website- then call back and add the infant for free of charge. I did purchased the tickets, but when I called they asked me to pay for it. Another agent said that's not true and I have to pay for the tickets. I have been traveling for years, and I have never had any issue. This is unprofessional and so disappointing. Until now they haven't fix their fault.
PLEASE AVOID IT BECAUSE YOU WILL REGRET IT AS I DO

DO NOT book with Trip.com unless you are sure you will not make any changes or cancellations.

I tried changing my flight or cancelling my flight in hope of getting some form of refund but a notification alert keeps popping up telling me to contact customer support service. I have emailed them and also tried calling their hotline but the hotline keeps saying they are busy and to do any changes/cancellations online through their website or app.

Just to save that little bit of money to book through them is NOT worth the money saved.

I have a feeling they are a bogus scam website. So please book at your own risk!

As other have mentioned! DO NOT USE this "travel agent".

Left us stranded in PH after cancelling our return trip to China... but refuse to alter or change any of the other connecting internal flights! So we have to pay for flights we can't take.

This, Will have to take a loss and pay the whole journey again! Nothing but profiteering from a global health crisis! BOYCOTT AND ENCOURAGE OTHERS TO DO SO!

American company taking advantage of doing business outside the law. Scam. Whatever you want to say...

I purchased an airplane ticket from Guangzhou to Turin in Italy to be scheduled to depart two days ago for a business trip. In the midst of a mounting public health crisis, I decided to cancel my flight out out of safety and health concerns. From trip.com they told me that the ticket is non refundable (as most of their tickets) and for a total payment of more than 11,000 Yuan I only got a ridiculous reimbursement of 643 yuan for taxes (the actual tax amount I paid is much higher). After several phone calls and emails to trip.com, AirFrance, Southern China Airlines, all I am told is that my ticket is still non-refundable and they can do nothing for me. Now I learn that all airplane routes to and from China in Italy are scheduled to be cancelled. Being this the state of art, HOW DOES IT MAKE SENSE it is ME having to pay for an airplane ticket I canceled in the middle of a global pandemic, and HOW IS IT POSSIBLE for trip.com to be so unresponsive to this case?

1) Be prepared, that if you book through this site, you'll not be getting messages from the air company, missing on special prices for extra baggage and other services and ending up paying a lot at the airport counter. This is because air company is sending notifications to whatever email you/agent is providing to them. And Trip.com doesn't provide them your email.

2) Customer service... pretty much non existent. Probably being outsources to some 3rd world country (which is ok) and nobody in Trip.com cares to properly train customer support people and you basically have to send dozens of emails to get an answer a simple question.

Booked a hotel with Trip.com in Miami many weeks before and received a telephone call just a few days before to say they had made a mistake and we did not have a confirmed booking. They had taken our money many weeks before and confirmed so this did not add up, they then said after many conversations they would refund our money but a hotel now in Miami was much more the original price we paid Trip.com. They then got us to pay £757 on the basis they would get us another hotel and refund our original payment of £293 and promised another refund on top of our £293 but then phoned to say this second hotel was fully booked as well, in short they are a con company, do not go near them.