Traveluro has a rating of 1.4 stars from 430 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Traveluro most frequently mention customer service, credit card and hotel room. Traveluro ranks 427th among Hotels sites.
I feel totally scammed by Traveluro. The hotel failed to meet their obligation to provide a room as advertised. The room did not have a functioning toilet and management failed to fix it after 3 days. I left the hotel early. Traveluro still charged me and blamed the hotel. Traveluro informed me that the charge was nonrefundable and that they are not responsible for accommodation services. Avoid this company.
The website is designed to deceive you. Prices are not accurate. I then called and the whole booking was a waste of time. Don't do business base on lies
I booked a hotel about a month ago, confirmation recieved. Saw money removed from credit card. When I got to hotel, 1 day late, hotel said they returned payment to Traveluro as I was a no show. I had called hotel to say I was going to be a day late. Apprently no one documented. Now I had to pay hotel directly. Traveluro says they are working on it. Two weeks have gone by no response from them. Paid 2 times for the same room!
ABSOLUTELY PATHETIC IDK HOW THEYRE IN BUSINESS. I called over and over and it kept hanging up. I tried to change the dates I needed a hotel couldn't get anyone on the phone. DO NOT USE EVER
Do not use this agency they're s a scam. They charged my account 262 dollars but never remitted to the hotel. I got to the hotel and they said they never remitted any money to them. I had to pay the hotel 251 dollars. Been trying to reach travel uro with no response. If you call their number it keeps dropping telling you all their operators are currently busy and they drop your call. Do not fall victim of this agency. I'm reporting them to by bank to dispute their charges.
Traveluro is a joke. As a travel agent, it does NOT reserve the hotel that you requested for. Its website claims that your reservation is 100% confirmed once you receive the reservation voucher but it is NOT true. After it received your money, it does not contact the hotel at all but wait until the last minute to reserve a RANDOM hotel for you. The voucher itself does not guarantee anything. You can treat it as toilet paper.
Shame on you, traveluro and those liars who work for this company!
I am working with my credit card company to dispute this charge and have told my credit card company that traveluro is a scam to protect other users from cheating by it.
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I just called the hotel and they were unable to confirm my reservation. What does this mean?
There is no need for concern. Once you have received a confirmation email which includes the reservation voucher, your reservation is 100% confirmed and you are all set to go. It is common for hotels to wait until closer to check-in date before assigning specific rooms to guests. We will send you the final hotel confirmation number 24 hours prior to check in.
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I booked a room, thinking it was for the date i had needed before our flight. Turns out its the day of the flight. I contacted directly after i seen the confirmatoon date as soon as i paid.I asked if it can be changed to the day prior. Its not like it was a day or so later, it was literally minutes after i booked. Nope, not at all. Wont giv this business my business again.
I do not know where to even start. The most horrendous, scammy, deceptive travel booking site of all sites. The company is based out of Israel and the customer service is awful. I booked a stay at the ritz Carlton through traveluro 2 months prior to the actual stay and on the day that I was suppose to check in I called the hotel and they told me that my reservation was CANCELLED. I called traveluro and they advised me that it's not cancelled on their end despite me telling them that two different reps from the hotel telling me so. I told traveluro to refund my money or modify my reservation and they advised me that they will not do it. They later sent me an email that my reservation is confirmed with a booking number. I called the hotel back to confirm and they informed that my reservation was cancelled TWICE. I called traveluro and they continued to go back and forth with me and stated they they will not cancel my reservation. I told them that it has already been cancelled and to simply refund me my money. They ignored my request and now I'm disputing with my bank. Such an awful deceptive travel site. Do not waste your time and money booking with them.
I had reserved 5 nites in JW Mariott in Cancun few month ahead of travel and prepaid. Had confirmation and receipt. On checking in, w service dog, found out they cancelled all nites without notification or money return. Had called their line twice, and front deck another 2 times, after greeting and providing choices, press1 if need this and 2 if you need that, they just were hanging up. After hour of this stress I had to make reservation on another site, which was more expensive, and proceed w checking in. Stay away from traveluro. Scam artists. Disputed w card.
Originally, I had posted that this company is a complete scam. That's because when I showed up to my hotel, there was no reservation for me. For weeks, they either didn't pick up the phone, hung up on me, and stopped replying to my emails. After writing this review and another on trustpilot, they finally issued me a refund. But unfortunately, I'm still not convinced this is a legitimate company. I would highly recommend going elsewhere.
Came to Hotel- confirmation number is too long. Now I am stuck in a car for 30 minutes, waiting for email with correct verification number. I have to be at work in a few hours, I am exhausted. This is unbelievable. I think it is a scam.
I booked an hotel through your website 5 hours ago. I got to the hotel and no reservations was made even though the payment went through successfully already. I need to take a shower and put medicine URGENTLY. I'm calling your customer service but nobody answering the phone. Call me NOW. Refund my money or send me my reservation confirmation NOW.
Booked a hotel stay from one night to the next day and it was close to midnight so when I booked it the date changed for a dte I didnt need and they did not want to change the date or refund me
This website is a scam! They will take your money and not pay for the hotel room you've booked. We arrived at the hotel we booked through them with the confirmation they said the booking company's card keeps declining on a 40$ room we tried to call them multiple times, they will put you on hold and hang up on you after 2 rings. I'm convinced anyone leaving a good review for them is in on the scam. I'm talking to the better business bureau tomorrow I suggest anyone else who's went through this should do the same thing. I really hope no one else has to go through this.
I was looking to book this hotel, so I went onto Google and I see that traveluro is substantial less then all the other booking sites. All other sides show $598 and this site shows $340 a night. Red flags everywhere. I just read a whole bunch of reviews and it seems like this is a scam or they are leaving out a tremendous amount of information. If it's too good to be true, it probably isn't real.
I was looking to book a hotel for a November 18th 2023. I pressed a wrong button on my phone a I booked it for a December 18th by mistake. As soon as I received the Confirmation e-mail/ less than 30 minutes after booking, I called Traveluro and I explain to them that I made a mistake. Booked a wrong date and asked them either to cancel the booking or to change it for the correct date.
After multiple phone calls and lots of waiting on the phone, finally they informed me by e-mail that they are not going to cancel the reservation and they are not going to change the date.
With other words they informed me that they are going to STEAL the money from this reservation/ in business language of course/ because it is already prepaid.
So anybody who wants to use them to book reservation, BE AWARE. They don't have a reliable customer service and they can do things that are fraud and unheard of for a legitimate business!
I booked a room with this site and needed to change my check in Date they would not change it for me are even give me a refund they took my money with no other place to stay I highly recommend not to use this site to book a motel room horrible
Booked hotel on Traveluro.Received several emails of receipt booking.Went to hotel they had no record of booking. No payment has been withdrawn from account yet. Will keep watch.Believe its a fake site or scam!
I tried to book a room with this worthless service. They twice changed my dates from what I entered to first available. After the second time I neglected to check and did not notice they had done it to me again.
When I tried to cancel or modify they said I didn't pay extra so they wouldn't work with me.
So I ended up getting a different booking for the night I needed and disputed their charges with my credit card company.
I HIGHLY RECOMMEND you go with any other company.
All I can tell you is stay away from TRAVELURO, the reviews say it all. I booked a hotel for 2 days but they charged me for 4 days and would not refund me the money for the two days I didn't stay. I will never use them again, there a lot better options out there.
Answer: They don't honor the insurance they offer through their website they want they won't let you change dates I probably won't do anything for you very piss poor customer service
Answer: They offered the biggest discount and even offered low cost insurance on the reservation