Overview
TravelUp has a rating of 3.2 stars from 1,663 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TravelUp most frequently mention easy process, hotel room and time user. TravelUp ranks 8th among Discount Travel sites.
Instant Feedback
Haven't gotten to the place but I called and it's ready to go. Quick easy and good price
Poor. I sent an email requesting a cancellation of my booking. And I have not received a resolution
Good morning,
We are sorry to hear about your negative experience you have had with TravelUp. We are very glad to see your issue has since been resolved and a member of the team has assisted you with the cancellation request.
We apologise for any inconvenience that may have been caused at this time.
Kind regards, TravelUp Team
Booking for calgary and the site was easy to understand and seamless.
Good afternoon Yasmin,
Your 5* review made our day.
The kind and honest review does not go unnoticed, and the team here at Travelup will be thrilled to see this.
We look forward to assisting you in the future.
Regards
TravelUp,
It was great easy an simple. I didn't have a problem picking my room an what I wanted.
Easy to make reservation and to check in! Great location. Safe hotel.
Good evening, Elizabeth,
We are excited that you have had a great experience while booking your preferred property online and your check-in was smooth and easy. Our team works very hard to ensure we deliver our best services.
Thank you for your compliment. Have a great evening ahead.
Regards,
TravelUp
Great company. I will work with you forward. Thank you so much.
Good afternoon Petko,
We are grateful that you chose to give us a 5* rating with your valuable time.
Our team enjoys doing what they do because of customers like you. Your review has made our day.
Thank you for your compliment. Have a great day ahead.
Regards
Travel Up,
The site was Pretty simple and easy to use. They have good deals and it was straightforward
It was easy to find hotels in the search. Booking was fast.
Good morning,
We’re so happy to hear you had a great experience at the property. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you again soon.
Regards,
Travel Up
What an easy way to book. Looking forward to my trip and my stay in New York!
Good afternoon,
Thank you for such fulfilling remarks that you have left for us to strive more and to serve you the best wholeheartedly. We are genuinely looking forward to assisting you with your future travel arrangements with us.
Kind Regards
TravelUp Team
So far the experience has been great! Super easy and great value!
Everything was good until I was asked to provide feedback as a way to confirm my reservation.
Booking was easy and simple. Made the process of booking very efficient.
Is the first time I book in this site. I liked it is easy and good prices.
Good morning,
Thank you for your 5* review and we are glad to find out that you have had seamless online experience with us along with good prices.
We thank you for choosing us as your preferred travel partner.
Team Customer Relations.
Great, very good prices, easy to use. There's nothing not to like.
Still waiting for them to call me and yet to hear back
Was not pleased. I still have not received correspondence regarding my refund.
Dear John,
We are very sorry to hear about the delay in response.
We are very glad to see that your issue has been resolved and that your refund has been processed now.
We hope you are able to travel again in the future!
Kind regards, Team TravelUp
It was an Easy process to make reservation and was very quickly.
Up to date info and easy process. Navigation of website is easy
Good morning,
Thank you so much for your 5-star review.
We really appreciate your feedback. It means a lot to us and our entire team!
Kind Regards
TravelUp
Husband booked it for me and he said it was quite simple
Good morning,
Thank you so much for your review.
We really appreciate your feedback. It means a lot to us and our entire team!
Kind Regards
TravelUp
Everything went very smooth during my reservation. Easy step by step
Good afternoon Fernando,
We are grateful and do appreciate you taking the time to share your 5* reviews with us.
We are glad you enjoyed our product & services seamlessly.
Thank you for your compliment. Have a great day ahead.
Regards
TravelUp,
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region.
We’ve upped our travel game, up yours!
At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with.
We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
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- Aldermaston, Berkshire, United Kingdom
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Please keep us in mind for your future travel plans.
Kind Regards
TravelUp Team