TravelUp

The price was so cheap which looked no real, but it was! Now we are at the best hotal with the cheapest rate ever

Is there a phone I can contact you directly? Can't download my voucher and I can't help but feel like I have been scammed.

I am trying to contact you by email, by Phone and nothing works.
So far I am dissapointed with your service.

I wound up canceling my reservation and was told that my deposit was non- refundable. Absolute garbage.

Experience is fine as long as i get my booking and have a place to sleep on saturday

It was generally very good except that the eticket was not issued immediately after the booking was completed

I'm very disappointed with my experience. I searched every folder of my email to find a booking confirmation after booking a hotel, but couldn't find it anywhere.
Then, due to a family member with Covid, I had to cancel my reservation, but the Hotels department of Travel Up refused to issue a refund. The staff was belligerent with me, insisting that they had, in fact, sent confirmation (they did not) and demanding to see a family member's personal documents to prove their Covid test results (which I do not have access to and don't feel right asking for.)

The staff responses were absurdly evasive, for example, I asked for a 100% refund (meaning what I paid) and the staff person said they can't give a "100% refund" because they don't charge 100% of the hotel room's typical rate. Obviously, that's not what I was inferring. I just wanted what I paid back.

To support their refusal to issue a refund, the staff cited information that was by no means made clear when I made the booking. The front page of the site makes it seem like any Covid-related issues with a booking would be handled with a voucher and refund. This is absolutely not the case. The final correspondence said they couldn't refund me within 24 hours of the booking, which was NOT a contingency specified in the Covid-related refund information.

When I did not agree to share my family's personal medical information, the staff person sent me a rude, terse email telling me that they had canceled my booking and would not refund me. I expressed myself with civility, in identical tone to this review, which, while firm, by no means warrants the fact that they canceled my booking without a refund! I could have given the booking to someone else, but no.
TravelUp falsely represented themselves and refused to return my money. I see this as tantamount to stealing and I'm furious.

Booking was easy but I realized after the fact that I booked the wrong hotel, I have tried to contact customer service by email but still no response

I lost a lot of money.
Customer service irresponsive and unwilling to do their job. They never follow up with calls either.

I booked and reservation with a confirmation
I called the hotel and they have no reservation
I don't know if my reservation is valid
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Please advise

I want to cancel as soon as possible please I'm been charge which is bad but there is nothing I can't do so I just need to cancel thank you

There isn't enough details about the hotel, but the experiance was good.
I realy hope what it will goes also ok in the hotel.

Thank for a good customer service and fast, comfortable and excellent deal, and especially huge thanks to Vimal Kishan.

They charged us an administrative fee when we cancelled due to a COVID issue... I will never use them again...