Overview
TravelUp has a rating of 3.3 stars from 1,659 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TravelUp most frequently mention easy process, hotel room and time user. TravelUp ranks 9th among Discount Travel sites.
Instant Feedback
- they charged my $40 to cancel a hotel reservation weeks in advanced. The fee is #16 in TINY PRINT HATE THEM. Will complain on yelp and tripadvisor.
Flight cancelled and cannot re-book - kept me on hold for hours and then would disappear - flights are now too expensive - DO NOT USE
DO NOT EVER USE THIS SITE! They will cancel your reservation and just send you an email after you have a confirmation!
Good morning,
Thank you for notifying your concern to us. We sincerely apologize for the inconvenience caused you. We have made a note of your feedback and shall share this with our designated team.
However, we do not cancel the tickets abruptly, unless there is a flight cancellation, or an unconfirmed booking notified by the system at times, since our website is linked to a live flight system, availability or tariff can unfortunately change in line with demand.
If you are looking to discuss things, we request you to kindly send us, your concern at admin@travelup.com for further assistance.
Kind Regards
TravelUp Team
I booked a flight for my mother. UK regs changed so we cancelled the flights to avoid my elderly mother having to isolate in hotels alone etc
Travel up woudlnt refund us, but said they would issue a travel voucher that we could use online.
We wa happy with that.
Fast forward 2 weeiks: we are not trying to book tickets and the code isnt working, so we call up, are put on hold for almost 2 hours, to face the rudest, more arrogant of staff who have ZERO customer service skills.
I then asked for a proper voucher number so i can book my flights, to which i was told no, you need to pay more. I said i would complain, to which the guy said do waht you want, and rudely hung up.
THe staff are rude, arrogant, not UK based, cheap overseas labour who seriously do not give a crap about customers.
I will NEVER book from this company again as in my 3-4 hours of waiting, the flight prices have gone up £2-300 each and i am not even one step closer to booking.
Infact they have caused me anxiety and distress with their rudeness and inability to sort. I am now at risk of losing my £500.
THESE GUYS ARE CHEAP FOR A REASON, DO NOT FALL FOR IT. ABSOLOUTE JOKE OF A BUSINESS.
THIS IS NOT AN ISOLATED INCIDENT, READ THEIR REVIEWS, I WISH WE DID PRIOR TO BOOKING!
It worked out great! Got an amazing deal and had no issues checking in when I got to the resort.
Good morning,
Thank you for your 5* review and we are glad to find out that you have had seamless online experience with us along with good prices.
We thank you for choosing us as your preferred travel partner.
Regards,
Team Customer Relations.
It was vary easy to book and the people were pleasant to deal with if I had any questions
I am still waiting to hear a response in regards to my cancellation.
Good evening, Rosa,
Please accept our apology for the delay in acknowledging and addressing your concern.
We understand the inconvenience it has caused therefore our team are already working on this issue and will be in touch with you through email with an update.
Please write to us at - hotels@travelup.com and share your booking reference number, for us to investigate accordingly.
Regards,
TravelUp
The site was easy and quick to use. I had no problem using it or finding what I needed.
Good. It was easy. However, it did not have single room specifics for one King or two queen beds.
Never heard of this sight was a little nervous but when I got to my hotel, was very impressed.
Easy to use but never got an email confirmation. When I went to inquire the site booted me off.
Makes it difficult to know what is accurate or note.
Good evening, Angie,
We apologise for any inconvenience caused by our team.
Your feedback is important to us as we take all the reviews seriously and use them as an opportunity to deliver the quality expected.
Thank you for taking the time to share your experience with us!
Regards,
TravelUp
After the anxiety/panic attack Travelocity gave me for the same transaction, luckily I found TravelUp.
Made the hotel booking. Did not notice the date was incorrect. Offered no correction or recourse.
Good evening,
Please accept our sincere apology for the challenging time while changing the date.
Kindly note, we have escalated your concern to the team, so they can address your query on priority basis. Please write to us at - admin@travelup.com and share your booking reference number, for us to investigate accordingly.
Thank you for your co-operation.
Regards,
Travel Up
I never got my confirmation email. I booked another stay at the same hotel
Good afternoon, Sonya,
Please accept our apology for the delay in acknowledging and addressing your concern. We understand the inconvenience it has caused therefore our team are already working on this issue and will be in touch with you through email with an update.
Please write to us at - hotels@travelup.com and share your booking reference number, for us to investigate accordingly.
Regards,
TravelUp
Since starting looking for hotels at RD I found TravelUp provides A good price and good customer service.
Very easy process and the prices were great! I was able to book the resort of my choice.
Good morning,
Thank you for getting back to us with such splendid feedback as your words make it more meaningful for us to serve you the best we could ceaselessly.
Kind Regards
TravelUp Team
Easy site to book reservations and the pay later option was also nice just to secure my room.
Good morning Anthony,
Thank you for sharing your 5* review with our community.
Your feedback is important to us, and we will continue to strive for the same level of services in the future.
Hope to hear from you again about your upcoming trip.
Regards
Travel Up,
So far so good.
Question. Will you send out a "heads up" message prior to billing the balance?
Good morning,
Thank you for writing this nice feedback. We feel privileged to be serving you for all your travel needs with us.
If you have further query or concern, we request you to kindly email us your concern at admin@travelup.com.
Team Customer Relations.
It was easy to book with you and at the time we have no other needs thank you.
Good afternoon,
Thank you so much for your positive feedback. We really appreciate your business and helping to spread the word about us.
Please keep us in mind for your future travel plans!
Kind Regards
TravelUp Team
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region.
We’ve upped our travel game, up yours!
At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with.
We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good morning,
Sorry to hear that your flight was affected by a cancellation; we understand how frustrating this can be.
We can see that one of the team has assisted you, and a new updated e-ticket was emailed over to you yesterday (19/07/22) with your new flight details.
We apologise for any inconvenience that may have been caused at this time.
Kind Regards
TravelUp Team