Travel OutlookReviews 74

My experience with the reservation hotline was absolutely delightful. The agent who assisted me was both warm and professional, making the process extremely pleasant. Her knowledge was impressive, she was able to answer all my queries without hesitation. I was struggling with finding a room online, and I'm so glad I decided to make the call. It was a huge relief to have such a friendly and capable person assist me in making my reservation.

I was welcomed with a warm, friendly greeting that exuded genuineness. Despite the rush of the holiday weekend and technical issues with the online booking system, she remained calm and collected, diligently assisting us in securing a room.

While we didn't end up with our initially preferred room, the earnest effort and dedication that the agent showed throughout the process were commendable. Her assistance made what could have been a stressful experience into a much more manageable one.

This company has potential given the leadership's openness to the remote work setup. However, having a remote setup is useless if you have a toxic and hostile work culture. The management has a lot of problematic people in it. Some managers yell at employees, and many of them verbally harass us. The attitude and behavior of some managers here are very problematic.

Putting their skills to the test, we made a call and were thoroughly impressed by the exceptional way in which they handled our requests. Their commitment to customer satisfaction is truly remarkable.

Travel Outlook's website was outdated and promos were still on their site but they don't offer them any longer! Their r4eps weren't helpful, were rude and condescending, and the experience I had with them was awful!

The quality of their services passes our standards, we appreciate the innovations they have made in customer service. Our revenue has increased significantly since we got them.

I was worried about not getting a confirmation email after the booking I made so I called them, and what I got was the most awful agent! He was terribly RUDE to me and after giving me NO information at all!

The one who took my call relayed all information that I wanted to know about the hotel I was eyeing. Will book with them again for sure.

These people lack professionalism, talk TERRIBLY, and are BLATANTLY DISRESPECTFUL! One of their agents forgot to press the mute button and heard them cursing and yelling while waiting on the other end! It was a HORRIBLE experience!

THE CUSTOMER SERVICE PEOPLE ARE AWFUL AND TERRIBLE. They don't know what they are doing or saying. It feels like they are just reading a script. It was tough to make them understand what I needed. Their arrogant attitude prevented them from admitting their mistakes. It was ridiculous!

SOME OF THE EXECUTIVES WERE ALSOR RUDE AND VERY DISRESPECTFUL. THEY WERE POOR AT COMMUNICATION, TOO, AND DIDN'T WANT THEIR REALITY TO BE HIGHLIGHTED. AVOID! BEWARE!

Felt like I threw a huge sum of money for their crappy service. Don't believe they're exaggerated marketing ads that claim they were the best in the field. Those were all lies! Upon further research, after I got disappointed with their low-quality service, I found out that they're just a bunch of newbie wannabe experts who wanted to charge expensive rates to their clients.

In terms of reservations, we've been getting excellent comments from our hotel guests. Their crew does a great job handling the calls. This has been a positive development for our business. A very positive experience.

It was my first time booking with them and it was a wonderful experience. The reservation agent was very helpful and gave me a list of room options to choose from. She even gave me a room with a good view for the same price.

They were a big help to me in my most recent business trip. The Reservations Agent who took my call was very efficient and had everything in sync with my itinerary. Saved me time from calling the hotels individually.

I am very happy we enlisted their services, we have received so much positive feedback since their team started assisting us. Partnering with them has led to more business for us, I would highly recommend using them.

They promised to offer quality services and a nice experience to our guests. But they failed to do so. Half the time, the calls were unanswered, and half the time, they were rushed. We got customer complaints.

The reservation agent was very patient. I asked her a couple of questions and she happily answered them all. Couldn't decide what room or floor to book and she was there to hear me. I know I can be demanding at times but she was great at handling my call.

We heard a lot of good things about Travel Outlook and decided to given them a try. Three months into the service and it has been looking good for us. Guests are extremely happy with our reservations agents and business is up.

It was a mistake calling them because I felt their disinterest in talking to me. Their employees clearly were slacking because they were working remotely. I was assigned to a lazy sounding lady who wasn't very accommodating and I felt like I was a chore for her because my inquiries were not answered properly. I felt like she really wanted to end the call but out of "duty" and because she was the unlucky one who answered my call, felt obliged to. It was a wrong decision!

Customer feedback on our customer services has been positive since we partnered with Travel Outlook.