Travel2Be

I booked our tickets from travel2be and in one day they changed two time date and time without our knowledge and adding one more stop so I had no other choice than to cancel the tickets. I received the email that I will get my refund in 12 to 14 weeks. Now there is no email or phone numbers to contact them. Please avoid them no booking from them

I have been trying to get my ticket changed since January 2022 for a flight that just passed in September. I have had customer service agents hang up on me because I have asked them to call the airlines on my behalf to change my tickets and they refuse to do that and change my ticket, as well they are saying it is the airline's responsibility. I have had agents say that they will change it and then the customer service rep says no that they can not change it and they to direct me to the airlines. This company knows that if customers purchase airline tickets through them that is their obligation to change tickets that airlines will not work with any customer that books tickets through a 2nd party.

This has definitely been the worst experience I have ever had, the WORST customer service, and the worst company, and honestly needs to be put out of business because they just take people's money.

I wanted to cancel my flight and book it with a legitimate airline. I found out there is a 50 dollar cancellation fee even if I bought my ticket 15 minutes ago! SO I decided to not undo my cancellation request. I talked to two people on the phone to undo the request and they both told me that they were able to undo it and that there was no pending request! Then I get an email that my booking is cancelled and they charged me 50 dollars! Even when two representatives assured me that they wouldn't! Horrible horrible service! Disgusting company

Dear all

My payment is done but i didnt recieve an email for my e-tickets with PNR?

I checked with the airline company but still there is not ticket.

I checked my spam and inbox of approved mail.

Booking ID is *******

Thank you.

Regards

Update: I received my ticket and checked w airline theres no issue. Patient guys they send me after 65 hrs

I've booked a flight with this company.
The airline company have changed the date of the flight, and agreed to give a full refund, but Travel2be just canceled my flight, and didn't give me back the money. There is no answer from them whatsoever. Worst experience I had with customer support ever.

I am currently back and forth with Travel2Be as part of our journey to the UK has been cancelled by the airline. Travel2Be are criminals, thieves and liars. They have informed us twice that our seats have been booked on the alternative route that is available, they have taken an additional "Admin Fee" and we have had to keep calling as the etickets haven't been issued. The staff are telling us lies, each time we have spoken to someone different and all but one had turned aggressive when we have continued to ask questions and gain some clarity on the issues. Both the airlines we have booked with have stated it is our travel agents responsibility to book us onto the alternative flight but Travel2Be have failed multiple times to do it. Book with these crooks at your peril. By far the Most stressful travel experience I have ever had. ZERO STARS

This agency is a scam, a complete ripoff, I will pursue them legally. Never book through this agency. They take your money and if you try to change or cancel your flights, there seems to be a ghost behind the phone/email. These peoplw need to be taken to court!

I missed my flight and they firstly said that I wasn't able to to book another one. After they said that I was able and then they said that I wasn't able again. Is also extremely difficult to being in contact with them as they often dont' answer the calls or are disrespectful.
There should be someone that shut them down and send everyone to Jail.

This is the worst experience I've never had with any service/goods seller ever. I took me 2year to get back my refund for a flight ticket I bought from this "Pseudo-agency". First they were pushing me to get a voucher (which is against the law), then they turned quiet more than a year (in the meantime they have changed their customer service email address), then after that they kept saying for months that the Airline must give them authorization before they can refund me. Which doesn't make any sense as I bought the ticket from their website and not from the Airline. And the flight was canceled because of COVID restrictionson May 2020!. So it's all about pushing people to give up but thankfuly I didn't. Run away from this scam even if you have to pay +200£ more

Booked 2 flights through travel2be. Extremely bad customer service. They cancelled the flights and sent a very vague email without any detailed information. We had to cancel and they charged us $60 euros to issue a refund. Why should we pay when the flights have been cancelled? Called them many times, no answer, couldn't find an email adrs to communicate with them. They are totally scam and not ligit. Don't book your tickets through them.

My disabled daughter and I paid this company over £1000 for flights to Thailand, when Thailand changed its covid law travel2be said they would take €100 and refund the balance they changed their mind and took the lot.

I have sent over 50 messages and emails regarding my credit on my account. Due to covid the flight wasn't operating due to the country being on the red list. I contacted travel2be and after numerous attempts I eventually got a reply and they told me that I had credit on my account that I could use on another flight I have been trying to book the flight for months now but no reply.
I want to travel home and want to use the credit to fly home I keep sending messages and they send back messages that someone will reply shortly. They have never answered my messages sent
Do not use this company a total disgrace. I want my money back. It has been nearly a year now.

They get your money and you'll never get it back. I had a ticket from pandemia period which according to the Airline company it will be no charge and no additional cost to change the ticket, but travel2be requested a refund to the airline company without my consent and it is saying that my refund is 50 dollars froma 500 dollars ticket

Watch out!
From my experience with them it seems that there is really no company.
There is no one to talk to there. Poor customer service!
It is very difficult to communicate with them.
My flight was delayed by 48 hours, Travel2Be didn't notify me of the delay, I arrived at the airport and found that the flight was delayed. We canceled the ticket because we could not wait 48 and found another flight, and Travel2Be aren't willing to refund me the money.

Hello, my flight was cancelled from the airline, and the money weren´t returned yet. The tickets were bought 13.3 and 15. 3. 2022 and at the 31. 3. 2022 we got anaucement from the airlines that out flight is cancelled.
Booking code: *******
Booking code: *******
Booking code: *******
Till this moment we didn´t get any information about our money.

Thank you for any information about this

Spoke with three staff... hardly take phone calls... Not giving authorization to virgin australia flight services... to provide refund... please help... No rating

I book a ticket and request to cancel it 1 year back, still didn't get my refund and they are not replying on my emails, don't book with them

These are bunch of thieves, never ever fly with them again. After 20 minutes of waiting on the pone when I spoke with the customer service about my problem, she hang up on me!