I was left alone with the problem despite paying and booking the ticket 7 weeks in advance. I bought ticket round trip form Warsw to Los Angeles with one stop in London. Reservation code: RCZEP2; GX42QD via Travel2be.
In first days of June. 2022 when I logg on website I so note that flight was cancelled. One leg of return flight LHR-WAW was canceled. No info by mail form Travel2be about this. Only information in British Airways website.
From the beginning of June many times I was mailing / contacting customer service by phone travel agency and British Airways regarding upgrade of flight. Almost 4 weeks of calling.
I didn't get any proposal from Tavel2be about:
- alternative flight,
- replacement flight to get into destination,
- available alternative flights,
- info about refound for the unused portion (cancelled) of the flight,
- other possible connections to get into destination.
I spent many hours calling customer service and nobody made me offer for my problem.
Day before flight I got info from travel agency about possibility to change for date 11.07.2022 but with the proviso that the airline has made a change to my flight and unfortunately the alternative offered on phone is no more available. So I knew that if I change the date, the entire ticket will be validated even for that part of the flight that was still available: LAX-LHR.
The only info what I got on mail was: Please remember that, because this is a change made unilaterally by the airline, in some cases the airline may authorise a full refund on tickets if the alternative offered does not meet your needs.
Till today no info about return money for unused portion of the flight.
This is not true what Travel2be send that I should contact directly to British Airways - they said that owner of my ticket is travel agency and they should give back mony for unsed portion of the flight….
To whom I should contact? – as customer service does not answer…………

Befor I Pay the amount 253 K. D, then cut from my account 271 K. D. Ghhjghhjhhhhhjhhhjhhhhguhhhhhhgddgv

I'm afraid not all engagements with travel agents and airlines come to a satisfactory conclusion and, if it did, you would be one of the few lucky ones. In August 2020 we booked a flight to South Africa with Travel2Be and the booking was made using Lufthansa. There was very little flying going on when we booked and we thought things would improve significantly within a few months and certainly by our flight date which was on 22 July 2021.

But the virus situation got worse particularly in South Africa and being a "Red" risk area, the UK government advised against any non-essential travel to this country. In short, we were not permitted to fly.

The T2B seemed to go into shut down mode and was difficult to reach to discuss so I referred to Lufthansa covid policy on its website and could see that where a flight was canceled customers would get a refund. Our flight was not canceled and so, according to the policy, we could change our flight to another time and destination. We were of the view we could bank our unused fare and rebook before the end of August 2021 with the rescheduled flights having to be taken by 31 August 2022.

We did eventually manage to establish email contact with T2B who managed to take 60euro off me before telling me that they could change our flights to a later date but all flights would have to be completed by 1 year from the date of the original booking which was 11 Aug 2020. That would mean we would have to fly out and return a few days later than the original booking, which was 22 July 2021, and we would be charged an additional fee of 600Euro for the pleasure. Incidentally, the change they offered was, a flight in a few days' time and to Johannesburg again, which as I said we were not permitted to travel to.

It seems that a ticket is only valid for 1 year after issue, special Covid flexibility measures or not, and the rules would not be changed. Making this more difficult was that T2B was sticking by the airline's rules and the airline was sticking by the T2B's rules.

So you can see how some people can be lucky. We wanted to support the airline industry and had and were happy to wait for our holiday but now we are resigned to the fact that, despite the UK government strongly advising people not to travel to SA unless essential, we are the losers in this game and have lost £1850. Where it has gone to is anyone's guess but it certainly didn't come back to us.

We are now wiser but poorer persons and I read that there are many thousands of others, who last year also supported the travel industry, made bookings in the hope that the Covid would be brought under control to allow normalisation in the travel industry. This has not happened with the result being that those who did make early bookings are denied the use of flexible measures and have also lost their fare.