Travel2Be

Awful customer service. Had my flight cancelled in the USA, and was only offered a credit by the airline. I did my own research and was aware that American law requires the airline to provide a full refund, not a credit, in the case of a flight cancellation. I contacted the airline, and they agreed with us, but they said since we booked through a travel agency, Travel2Be, we would only be able to request a refund from them. I have contacted them via email multiple times, and keep getting the same generic response which is "your fare condition does not allow a refund". I have sent them proof of what the American transportation law is, and ask them several times to provide us with the refund that they legally must provide us with, but they keep sending us that same generic email. Do not use these guys at all.

I bought a TKT online, trip was cancelled by Air Maroc due to Covid restrictions, when I asked for refund travel2be never gave me good answers, the airline tells me they already paid them back and now the system doesn't recognize my reservation (*******) and no one will answer the phone. Zero rating as long as I don't get my money back.

I booked a flight on 28th Sep, 2022 which was quoted for 243,000 INR. The actual payment made to the card was of 253,000 INR, which was 5,000 more than what it would have costed if I had booked with the airline directly. They have hidden charges/fees that you will only get to know after you make the payment. Don't be deceived by the initially offered low fares.

Booked A round-trip ticket on their website. I did not receive any tickets for over a week. I was a little concerned. I tried contacting the company, got no response. I tried contacting both airlines and you could not get through to either airline either. Do not use this company. They are not legit

I book on this site. They write the price is 241€ and they take 289€. And moreover they take the money in GBP not in € while my account in €. I dont know why. But they only write in EUROS on their fake website.
Dont book with them. Fake and stole money
Below is the fake number on website

I booked a flight from Toronto to London that needed changing 2 weeks before (I booked a flexi ticket for this option). My flight was March 10th, I reached out about the change on February 20th. They came back to me March 4th and told me the change was 108 Euros. When I went to pay it was 158 Euros, I asked them to change it to the quoted price, within 24 hours as I was close to the original flight taking off. They waited until the flight had departed then sent the below -

Dear Mr. / Ms.

Thank you for contacting us.

In order to your mail, we inform you that on the system the ticket is correctly used and we are not allow to manage this change anymore.

Best regards,

Customer Care Team

Safe to say these guys are as crooked as they come. AVOID.

I booked and paid two tickets from Melbourne to Canberra on 25 Oct 2021, the booking was confirmed by Travel2be-Do Not Reply saying: within the next 72 hours you will receive by e-mail your e-ticket. Today is 14 Dec. 2021, the tickets are not received.

I have been sending request for email address correction. I have not received my flight booking confirmation itinerary or Invoice. Urgent pls.Im so worried.

Booking reference no *******

I have sending mails to below

*******@travel2be.com
*******@travel2be.com

Do never use those companies Travel2be or Sky scanner as you won't flight nowhere, book directly with the airline if possible or use a proper booking company like Expedia or ebooking

I booked flights with virgin Australia through travel2be, because of covid the flights were cancelled and I have tried numerous times to get hold of travel2be to organize flight credits or a refund. I tried to contact them via phone which resulted in a $60 phone bill and no one who could help as they did not speak English. I then had an automated reply saying I need to contact virgin Australia. On doing so they told me that it has nothing to do with them. So 2 years later I am still trying to contact travel2be but have had no luck. I am down $1000+ and utterly frustrated. The company is a fraud and I have been robbed!

I booked a ticket last June 2020 and up to now I have not received any information from travel2be. I already called the airline and they said they have not filed for refund. I wonder how I will get my refund amounting to 1000 USD.

As everyone in this forum know, this company is really the worst I have ever met. Lets see whats going on. Airline company cancells your flight and travel2be does not inform you. Ok, you are luckily informed by airline company. So you write to travel2be to give you some option.It takes them more then one month to tell you there is no option, only to refund. You are sad but what can you do. You agree and ask travel2be to refund all tickets. And guess what. They tell you they refund only cancelled flight by airline, but return way is not cancelled so they DO NOT REFUND! You think they are kidding, because youR destination is on the other side of Atlantic. This really bad company really means I will swim across Atlantic ocean just to flight back to Europe. They goT really crazy and potentials customers! Be aware! This bad company does nothing for customers. More negative comments - bigger chance less people use their service. Good luck people!

This is the worse experience I went through, after paying the ticket, I asked the airline I had book for to confirm my ticket and I was informed, it was not booked for. But I received the ticket payment confirmation but no ticket was received.
I kept on sending them the booking confirmation received but they said it was not paid for.
Suppose I was to travel the next day hoping everything was OK. This is really frastrating and such companies should be eliminated from the Agent fields.
Sent email requesting them to send my ticket on email and am still waiting

Worst experience I ever had with an agency on September 6 with Agent Ursula. I purchased ticket for funeral with basic refund insurance policy last week but I had to cancel flight based on doctor recommendation. The agent Ms. Ursula was rude, unhelpful and refused to allow me to speak to supervisor. My only request was for her to cancel the ticket and include the reasons in her agent notes and she said travel2be doesnt record reasons for cancellation?! And there would be no evidence of our conversation? Her advice was to contact the airline directly which i already did - Alitalia was wonderful and understanding and requested that travel2be simply cancel the booking and include the reasons in the notes and they would find a solution for my family.

In my 20 years of working with companies never have I experienced such terrible customer service. This was my first and last time using travel2be and i suggest others deal with airlines directly.

I booked a flight using this scam service and like a prudent traveler I paid extra for a refundable ticket. I called them to make a change to my flight and they tell me "oh, sorry that fee was for us to make a change if we can and we can't". So I am out of $1000+ because they say my ticket is now non refundable and they can't make changes to the flight. Buyers Beware! Travel2Be is a SCAM!

Payment was successful, but still I didn't get my ticket,
Its still showing payment pending
I contacted them they gave me some number (*******) and said we will reach to you as soon as we get any news. After than I didn't receive any mail
Here is my booking reference number
*******

I have attached all the details of transaction id and booking reference number
I have also confirmed from airlines, there is no booking on my name

I've been waiting for my refund for several months and still nothing. I've tried several times to call and contact customer service but my call was cut off and the refund option is in Español. Avoid these people.