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Tradesy
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TradesyReviews 9,838

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

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25,419 reviews

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California
1 review
9 helpful votes
Follow Luiza m.
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I'm one of their best sellers and sold 110 items so far worth 35k, after all that had 2 cases of returns and tradesy just returns the item to the seller in a very funny and arrogant way. Their return team is horrible. They will find a minor reason not to keep the item but return it to the seller. It says free returns, buyer can return it if it's not represented correctly sellers would get paid if it was listed accurately! Not true! Even if your listing is super accurate they find reasons not to keep it in their wh but to return it to you.

Date of experience: May 13, 2017
Pennsylvania
2 reviews
7 helpful votes
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Terrible return policy, credit only. Misrepresented items. Pictures are enhanced and do not show true damage of items. Never buying from again.

Date of experience: May 12, 2017
District of Columbia
2 reviews
2 helpful votes
Follow Adrienne C.
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If your shopping for a used handbag DO NOT look here! There handbags are marked at ridiculous high prices and when they come to you they look and smell awful. I will not recommend this vendor to shop and when you complain for your money back they take extra long responding just so they can denied your claim. I order three handbags here. 1 was cancelled and the others were returned. Horrible quality of items.

Date of experience: May 12, 2017
Colorado
1 review
0 helpful votes
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Love Tradesy!
May 12, 2017

A great way to shop and sell. Incredible way to find beautiful new items and keep your wardrobe fresh and fun. Also able to make a few dollars on items you are no longer using. What could be better!

Date of experience: May 11, 2017
Georgia
5 reviews
9 helpful votes
Follow Kris M.
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This is the only consignment-type site with a killer platform. It is so simple to navigate and apply lots of filters. I always end up with something beautiful that was honestly and well presented with pictures, details. The Sellers are nice and they answer your questions (from their Closets) readily. There is a flexible, congenial, fun community feeling. The clothes are first rate. You can get couture for pennies on the dollar. Free People tunics for $30 - $70. Almost any price range. Incredible selection. Seamless ordering process, a few clicks is all it takes. I am hooked for life! You have to try Tradesy.com!

Date of experience: May 11, 2017
New York
1 review
0 helpful votes
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Amazing
May 10, 2017

I get the things I love for a monthly fee! I can return when something does not fit with ease. I pay my bill with joy every month!

Date of experience: May 10, 2017
Texas
1 review
0 helpful votes
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I'm new and I'm absolutely loving this site so far!
There's just too much good here, that I can't stop looking for more and more!

Date of experience: May 9, 2017
Ohio
1 review
7 helpful votes
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SELLERS BEWARE
May 9, 2017

I sold a FitBit Blaze - New - never even been taken out of the box. Sale went through and I chose the cash option instead of "store" credit. Tradesy emailed and said the cash would be in my account within 3-5 days. I then get an email about a week later stating the buyer returned the item. And because the item was "unapproved" they would not honor their payment. They are instead returning it to me. I looked over their "Terms and Conditions" and nowhere does it state the item has to be approved before you can receive payment. I'm sure if I would have taken the credit option as payment there would have been no questions asked, but because I wanted cash they are returning it to me even though there are several Fit Bits listed on their site as we speak. Who knows what I will receive back in the mail - maybe some broken piece that isn't mine... then what recourse do I have? A broken item and no payment as promised. I will never sell or buy anything on Tradesy again.

Date of experience: May 9, 2017
Colorado
1 review
0 helpful votes
Follow Vangie G.
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Good price, good products and a lot of selections. I will be happy to shop with you again and in the future.

Date of experience: May 9, 2017
Arkansas
1 review
10 helpful votes
Follow samira n.
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The bag i bought is a replica, it was authenticated by LV store and they said it's fake, and i have their statement. I have not been able to reach the seller or anyone from the website to help.

Date of experience: May 8, 2017
California
1 review
0 helpful votes
Follow Devon K.
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Bu what makes shopping on Tradesy REALLY AWESOME is the easy returns. If you don't like the purchase, no problem you can return it, just like a major retailer. Also, with many of the other similar sites, the products are really worn out and not just "gently used". Tradesy monitors their products and the users very well... so the I am a HUGE FAN!

Date of experience: May 8, 2017
Tennessee
1 review
5 helpful votes
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Terrible!
May 8, 2017

Item I received was no where close to the item in sellers photo! Shameful! Will never use this site again!

Date of experience: May 8, 2017
California
1 review
0 helpful votes
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Good Experience
May 8, 2017

I purchased a BIG SPLURGE from Tradesy without reading any of these reviews. I am usually way more careful then that... and felt sick to my somach when I started reading some of the bad reviews. I cant speak for thier customer service, but I did want to point out that (thankfully) what arrived was exactly as shown in the picture, and came with the authenticity booklet and original dust bag. I ordered a YSL bag and spent more then is probably sane, but its authentic and so definitley holds some value. I did purchase from an online consignment store via Tradesy, so I would say, be careful. If your buying from a individual seller, seems risky. Stick with the consignment shops, make sure there are tons of real pictures. If you can find reviews on who you are buying from even better. Stay away from anyone with an email address that sounds like it may be in China.
I dont know if after reading all this I will have the stomach to purchase anything this expensive online again, but for what its worth, I have had 2 good experiences, so do your homework, dont buy impulsively, and you may end up lucky with a fabulous piece for half the price of retail.

Date of experience: May 8, 2017
Michigan
1 review
12 helpful votes
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As a buyer and seller, I was ' once' an avid supporter of Tradesy site. In previous times, the customer service was stellar; this is no longer the case. It is like pulling teeth to get a fair resolution. Instead of a refund, site credits are pretty much the only option now. I dread it like the plague if I have to call customer service. As a seller, the price of doing business just keeps getting worse. I used to take great pride and effort in keeping my listing up to date, refreshed, and listed new items on a regular basis. I kinda feel like " why bother, your not making a good profit for your time and effort anymore". My infatuation with Tradesy is coming to a stand still. Another new fee for items under $50 of a flat $7.50 commission is being implemented this month. This seems so unfair if you have a lesser expensive item you' re wanting to sell. Shame on you Tradesy for ruining the pleasure of re-purposing items to others. I supported you 100% in the past. I cannot say that today! Hopefully with enough negative and unhappy feedback from your customers you will take it to heart and make some positive changes. All the hyped explanations you have given as to how these so called new changes will better us as sellers, and increase our sales is simply NOT true! I did way better under the good ole way. I know I'm not the only one who must feel this way.

Date of experience: May 8, 2017
Ohio
1 review
9 helpful votes
Follow Jane E.
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Dont use trades
They dont care about the buyer

All the care about is getting a bad sale and get their cut

No customer service- i could not return as the 4 days were up - that was because the gift came across country was wrapped as a gift ( not opened to see condition) and what a surprise.

Date of experience: May 7, 2017
Connecticut
1 review
14 helpful votes
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With the recent fairly large increase in their commission percentage (9% to 14.9%) and the $7.50 flat fee on any sale less that $50, it's becoming impossible to use. As someone who doesn't sell designer brands on their website, the new flat fee is killer. I made pretty easy money before but I guess my run with Tradesy is over. Bye!

Date of experience: May 7, 2017
Georgia
4 reviews
26 helpful votes
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Only The Rich
May 7, 2017

Tradesy's new $7.50 flat commission on orders under $50 made it very clear of the kind of clientele they want to represent. Only the rich. I seen it coming when they raised the commission to 14.9% and the shipping fee to $10.50. If you don't have Louis Vuitton, Chanel, Prada and Gucci to sell or that kind of money to buy then they don't want you on there. The sad part is that the sellers who list items under $50 and the buyers who buy them are the ones who helped make Tradesy what it is today and now they want to toss them out like yesterday's trash. That is so dirty. I don't think they realize how much money they will be loosing from those lower end sales but I am sure they don't care either. They just want to be boogie at best. The majority of people can't afford Louis Vuitton, Chanel and Prada and those who can't that would ship on Tradesy won't be shopping on there anymore because a seller would have to list items for at least $45 for it not to hurt their bottom line. What a shame. Oh well! That's just more money for Poshmark, eBay, Amazon, Vinted and other such sites who cater to all.

Date of experience: May 7, 2017
Colorado
1 review
1 helpful vote
Follow Erika T.
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Definitely would recommend Tradesy to anyone that loves deals and all the above! Fast shipping, great sellers. Easy buying!

Date of experience: May 7, 2017
Texas
2 reviews
0 helpful votes
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Love this site
May 7, 2017

Great site, very happy with most purchases and the one I was nt happy with I got great customer service from the actual company Tradsey! I would recommend

Date of experience: May 7, 2017
New Jersey
1 review
0 helpful votes
Follow Vivian S.
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I truly love my Damier Nos Louis Vouitton Bucket handbag. This was my first time shopping with Tradesy, and I had complete trust in them when I read everything about there authentic products. I also have a Dear Friend who is always Posting Tradesy on Facebook. Tradesy will be my favorite place to shop in the near future. The seller, Sandra did an amazing job shipping my bag to me in no time. I think II will go right now to find me another bag. I also loved getting my $50 off my bag being a first time buyer.

Date of experience: May 7, 2017

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163