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TradesyReviews 9,838

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

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25,419 reviews

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Connecticut
1 review
1 helpful vote
Follow Lynn H.
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Tradesy offers straight deals, fare prices, smooth and fast transactions for buyers including excellent customer service and communication. However, it seems the cost to buyers has soared and these increases have not gone smoothly on the seller end: your customer base. Perhaps scaling the fee% related to sales price, even by setting several ranges, is really a good idea--consider the analogue of the minimum wage since Tradesy welcomes items of all prices; The increased volume should make up the increase in administrative costs. Just a thought.
Dr. Lynn Hackstaff

Date of experience: February 4, 2018
Missouri
1 review
0 helpful votes
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Great prices! Great quality on merchandise!.
Quick responses from sellers. And updates on shipping.

Date of experience: February 3, 2018
Minnesota
2 reviews
2 helpful votes
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5* Customer Service
February 2, 2018

Tradesy has the best customer service. I would rate their customer staff with 5 stars. I have had great service from Tradesy Staff!

S. Carpenter
Ohio

Date of experience: February 1, 2018
Arizona
1 review
8 helpful votes
Follow Colleen F.
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Tradesy has more than doubled their fees since I originally posted items on their site. 9% vs 20%, in addition to requiring that shipping be included in the price, and their practice of constantly insisting that you lower the price is simply unfair. I've made as little as 60 cents on a like new item that originally sold for $20. List it at $10, and they begin the process of attempting to lower the price, but they never lower their fees. Something's wrong. If sellers stop posting, they have nothing. Even on more expensive items, 20% plus shipping costs quickly reduces profit for the seller. If I sell a $10 item, they collect $2, the lowest possible shipping price on the smallest of items is $3.50, so I earn $4.50 for the item for which I paid $20+. And they inist upon insurance, and dded $2. I intend to close my account. They are the only winners since they more often than not end up with more than the seller or buyer get for the transaction.

Date of experience: January 31, 2018
California
1 review
1 helpful vote
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Happy Customer
January 31, 2018

Ive ordered from Tradesy, about 4 times havent been disappointed yet! And my last purchase got to my house in 2 days by far the fastest delivery yet! Luv you Tradesy

Date of experience: January 30, 2018
Illinois
1 review
0 helpful votes
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Satisfied
January 31, 2018

Very Satisfied Customer! The service was quality and i would recommend them to do business with anytime!

Date of experience: January 30, 2018
Michigan
1 review
0 helpful votes
Follow Tracia W.
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I really like tradesy, but I do worry about the authenticity. Of the items Since items are ship from the sellers straight to the buyers... but. I have gotten some great designer bags.at least they look authentic anywsys

Date of experience: January 29, 2018
Florida
1 review
0 helpful votes
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Just Fabulous# the process was so easy, I've bought tire for my car and now a birthday gift to myself!

Date of experience: January 27, 2018
Illinois
1 review
7 helpful votes
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I have the same opinion and rating for Tradesy as a seller. I start using Trasedy 02 years ago and they were very good at that time. After a year, they become worst and worst. They increase commission every year and also charge 2.9% as transaction fee to bank account. Starting this year 2018. They will hold the seller' earnings up to 21 days for security purpose. All are not true. Any buyer who read my complaints, please let everybody know when Tradesy take money from your account. I believe that they charge the buyer right away or within 04 days only for inspection. And then why Tradesy will continue keeping the sellers' earnings for 21 days when they got money from buyer.

Date of experience: January 26, 2018
Arkansas
2 reviews
5 helpful votes
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Price vs product
January 26, 2018

I shop for most of my purchases on line since I live in a small town that does not have large department stores. I often find an item that I'm interested in purchasing but when shopping on line to Tradesy vs other sellers, pricing on Tradesy is 9 out of 10 times higher, and I often purchase elsewhere because I don't like the ide that I can't get a refund. I can only get Tradesy credit. So if I find an item for thousands of dollars? I don't want all my money sitting at Tradesy until I find something else to purchase. Thank could be months.

Date of experience: January 25, 2018
California
1 review
10 helpful votes
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WORST SITE TO SELL!
January 25, 2018

Tradesy is a complete scam for sellers! They charge a ridicules percentage for using their site, once you make a sale, they take for ever (a moth or more) to make your funds available; you literary have to e-mail them and call them about 20 times to ask for your funds - once you transfer your funds; you have to call them and email another 20 times to find out why your money is still not in your account.
They always have a lame excused to cover up for their BS!
TIP - Block your number before you call otherwise they never answer your calls.

Date of experience: January 25, 2018
California
2 reviews
0 helpful votes
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Love!
January 24, 2018

Blue and like new! Thats what I like best! Will go great with denim! Perfect for CA!
Easy transaction with Affirm, too!

Date of experience: January 24, 2018
Florida
1 review
9 helpful votes
Follow Lee B.
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Worst experience ever as a seller! Using your earned money to make more money for themselves. It has been 26 days since my item was delivered to the customer on Tradesy and I still don't have a dime. You would figure a company that charges 19% commission would encourage more selling. IT DOES NOT!
I sold a Gucci bag in December and shipped the bag within 24 hours of the sale. It was delivered December 29th. At which point Tradesy put a hold on the funds because I was a new seller (I had sold another item prior with less frustration, which is why I decided to use them again). I could deal with a short hold - Two weeks later the funds were available on the 11th of January.
HERE is the main reason why I will never use Tradesy again (and you shouldn't either). They charge you another fee of 2.9% for what they call a "safe transfer fee" and then wait 7 Business days before they initiate the ACH transfer.
The money was mine on the 11th, even if it takes 3 days for ACH to my bank, which nowadays it does not. I should have had my money on the 15th.
Any company that holds your available earnings an additional 7 business days (so that they can earn interest on it, Im sure) is ripping it's sellers off!
If you don't mind paying high fees and waiting a month after the sale for your money, then go ahead and use them, but if your like me and want your money in a fair and timely manner looks elsewhere.

Date of experience: January 24, 2018
California
1 review
8 helpful votes
Follow Vanessa G.
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I used to be a fan of Tradesy but I will not ever sell with them again. I listed a brand new Louis Vuitton duffle bag and it sold in 2 days. The buyer was extremely happy and I even included the original receipt of purchase from the store. I had to wait well over 10 days to request to transfer the money ($1200) I made to my bank account. I waited the full 7 days for the money to post to my account and nothing came. I then called and spoke to a rep who informed me that the transfer was never processed. I must now wait an additional 2-3 days for my money to hit my bank account. I'm very disappointed with the service.

Date of experience: January 23, 2018
Nevada
1 review
10 helpful votes
Follow Sherriann A.
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I am so mad I wont be selling on this site anymore. I sold an item the person was happy. 9 days and I am still waiting to be paid. Yet Tradesy got there money, I think they are taking advantage and getting all the interest then can in there bank account. I have called multiple times only for them to say its going through security checks. Yesterday I called and the lady said Ill get it fast tracked. You should get it by the end of the week. Thats not what it states on your site 3 to 7 days to be paid liars. I think they just took A shot to gain more money in there back account. They almost got $300.00 from my sale and its going to cost over $30.00 to transfer to my Pay Pal account. I am going to pull everything I have for sale on this scam site. Not happy at all with this company. So if I get my money by Friday it will be 11 days I waited. Really sick of this company and crappy service.

Date of experience: January 23, 2018
Canada
1 review
6 helpful votes
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Not happy
January 22, 2018

I bought a pair of shoes in November, paid for them and waited for delivery. In January I complained and asked for my shoes. Tradesy answer was: your shoes were delivered on December 6th. They never were. I was never given a credit or apologies or nothing.
Last summer I got Escada skirt, which suppose to be a size 8, the skirt arriving was a size 12. Of course no return, because I live in Canada.

Date of experience: January 22, 2018
Illinois
1 review
1 helpful vote
Follow Beata B.
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Thank you for the beautiful bag! And wristlet Great communication and extremely fast shipping! B

Date of experience: January 17, 2018
Pennsylvania
1 review
2 helpful votes
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Easy Peasy
January 16, 2018

I like listing items on Tradesy because the process is simple. I have sold a few handbags on the site and love doing so. The only thing you have to be patient about is receiving your cash once your listing sells. Other than that it's easy peasy!

Date of experience: January 15, 2018
Colorado
1 review
0 helpful votes
Follow Gena S.
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Tradesy does all the hard work for me. I feel confident anything I buy is authentic and described as shown. I can have any high end designer item at my fingertips and at my door within days. I can't think of a better way to shop! Even my personal shopper at the mall can't do that!

Date of experience: January 14, 2018
Georgia
1 review
0 helpful votes
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"I love shopping here"
January 12, 2018

When shopping on Tradesy I always find good deals. I like the fact that I'm able to contact the sellers if need be which always gives great customer service. Even when I contact Tradesy on my first time shopping they also took the time to help. Really like this website.

Date of experience: January 12, 2018

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163