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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
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Tradesy's customer service is great. I had a rather complicated issue and they were very understanding over the phone and credited my account $25. I ordered a dress and about 2 hours later, the seller canceled the order saying that they had lowered the price for another user who had been negotiating with them. So what? I bought it first. Negotiations do not reserve the dress - payment does, and I beat the person to it. Normally, and ethically, this would be a 'too bad' situation for the other buyer, who essentially would just be out of luck that they didn't act fast enough (and by fast enough, they took their time, as the seller only realized it a couple hours later, rather than minutes). In other words, it was 'mine' for a couple hours before either the potential other buyer or seller realized that they had not acted quickly enough. Meaning, it was rightfully mine and should have stayed that way. I bet if the buyer had taken an entire day to purchase, it still would have been reserved for them and cancelled had another person bought it within that timeframe. The seller should not have marked it down until the buyer was ready to purchase, which they clearly were not. The seller and buyer here both acted in bad faith by agreeing to cancel my order. 1) The seller should have apologized to the other buyer and agreed to sell it to me. 2) The other buyer should not have asked the seller to cancel, nor been okay with the fact that they did. I wish I knew who the buyer was. But the seller is Jillian Ziarko, a. K. *******@WonderWomanFashionJZ, so if you see her on this site or any other, AVOID her at all costs. She is dishonest, unreliable, and unethical. After reporting this activity to Tradesy, it sounds as though they will be taking moves to make sure she does not behave this way in the future. They agreed that this was unfair business practice but admitted that unfortunately they could not reinstate the order, which I understand. I do hope this seller is eventually banned from selling on Tradesy and elsewhere.
If you haven't scoured Tradesy for that rag or bauble you formerly considered out of reach, start now!
After sending a few messages to Tradesy about my order of Prada sunglasses that I haven't received, they continue to ignore me. So, I called my credit card company to reverse my payment. Thank God my order only worth $55.37 and I did not have to worry so much. I hope you guys don't have to go through of what I went through with this company. Some of you might have a pleasant experience right now, but one day they will screw you up like what this company did to me. Don't take that risk especially if you have a big and expensive purchase.
Just love these Products, and love the easy returns... great job Treadsy I have envited my friends to shop here and they love it...
I ordered a MCM Tote from this site and it was great shipping was speedy item was 100% authentic and they had great communication will definitely order again!
I loved a dress for my daughter in law on your site and then forgot about it! When the price dropped, I got an email notice about the reduced price. I just scored a new-with-tags Rag and Bone dress for her that will be a fun birthday gift AND make me look like a trendy old gal.
I've used Tradesy multiple times and have never been disappointed. The sellers are always prompt to respond and provide additional detail or clarify questions. Keep up the good work!
There product and prices are on point. Wonderful finds all the time. I've that I can use affirm also...
So you make a sale, thats great. Then you browse the website looking for something you need or want. Well lets say you don't need or want anything and would like to just cash out after you have made a sale... Well be prepared to wait 14-24 days before ever seeing that money. Oh ya and on top of the 30% tradesy takes from your sale they take another 10% to withdrawal it to your bank account. So far I have sold at least 6 things and buy two things from the site. But every time I want my money I loose more tradesy is by far the most greedy of all of the reselling sites. They take as much as they can from every angle. If your looking to basically trade in items its great but if your looking to make money good luck. Oh yeah and be prepared to wait almost 3 1/2 weeks for your money!
I spent some time shopping on this site. It's supposed to be used items? I like to shop for Vera Bradley bags and can get great deals on other sites. My last bag cost me $12.00. I couldn't find anything under $35.00 and that was for a small bag. Maybe I don't get it, but it's just not my kind of consignment shop. I'm not willing to risk that kind of money on something already used.
Tradesy for Sellers----'F' GRADE
I have been selling with Tradesy from their beginning.
In the beginning, things were great!
Then, GREED took over... 20% fee for what? I just cannot undertand it.
Isn't it sad that the SELLERS who GREW Tradesy (and of course ALL the new hard working sellers) are being totally SCREWED OVER!
If PAYPAL/AMAZON can get your money to your bank account within 24/48 hours respectively when a seller processes a transfer, then Tradesy has just TOTALLY lost their principle!
They at Tradesy feels they got this... BUT THE TRUTH is that they are going to make their best sellers disappear.
I have a friend who sells on EBay, and has over 500 VERY HIGH END ITEMS there. She has only 150 items on Tradesy. We all know why.
I have never seen a company go from black to white, a company so fradulent with their LIES...
You call their customer service about why it is taking taking 5 weeks for you the seller to get your money... they all have the same BS answer!
Obviously, they are all reading from the same BS sheet of paper.
To top it all, SALES ARE SO SLOW... ridiculous!
To new would be sellers... read ALL the reviews... BUT my honest 100% advice is... DO NOT THINK ABOUT SELLING ON THIS PLATFORM...
Hmmm... a beautiful well maintained site, informative, innovative, competitive over other sites and l have been selling on three other companies in the past and Tradesy has won me over because of how fast my items in my closet store moves. Tradesy sends texts, have sales, alerts, keeps you updated with emails... I love them
I have purchased 4 handbags from 2 different vendors with excellent results. The merchandise was exactly as described. I highly recommend shopping a Tradesy. You will become a fan like me.
I like tradesy but you want quality items. And would pay for it. Some people sell some messed up stuff I got to look at size quality and price.
Straight and to the point... I have been a successful eBay seller for more than 4 years and with about 1000 listings at any given time. I only sell high-end women's fashion items. About two years ago, eBay slowed down a bit so I decided to list some of my inventory on Tradesy to make up for the loss in eBay sales. I listed about 200 items at the time and today I still have about 100 items available on Tradesy. Luckily, I've never had scamming problems with buyers but Tradesy is an absolute nightmare to deal with.
They must have serious cashflows issues. Their fees have reached 20% and believe it or not, that's not even the bad news. It get's worse... the process for getting paid is freaking ridiculous.
Despite having about 100 successful sales without ever having a problem or customer complaint AND being a "verified" seller, my money still takes 3 weeks to become available. Again, TO BECOME AVAILABLE! Then, I have to wait another 10 days for the money to show up in my bank account ( plus, they charge an additional 2.9% "safe transfer fee" to even get your money).
Don't even try contacting customer support. You get the same B. S. robotic response no matter who it is responding to you. This site is so BUNK! And their business tactics and behavior indicate that they are having issues - cash issues.
FYI, this is the first time I am ever leaving any sort of feedback or review online. They have frustrated me that much. Complete disregard for their sellers and a waste of time.
And it's not like sales are so incredible either. If they were, I might still be listing on there. Slow sales / not enough customers, ridiculous fees and even more ridiculous wait times. Tradesy is a joke.
Horrible! Whatever you do DO NOT I repeat DO NOT sell on this site. Tradesy will keep your money. They charge a whopping 20 percent off of your sale and THEN they even charge you to transfer your money to your bank. No other site does this. Also If you pull them up on the BBB ( Better Business Bureau) they have 328 complaints filed against them. I sold a pair of Valentino Rockstud Heels which retails at currently 1000 btw to this person, she wore them and damaged them and tradesy kept my funds and is making me take the shoes back damaged even though the buyer damaged them. They dont give a sh*t about the sellers they just want to make the money off of you and they STEAL. Look them up on the BBB and see all the complaints. Poshmark is great! Sell and buy on Poshmark and EBAY not Tradesy. There is another lady below who also states they kept her money and have not returned her jewelry. These people dont even have a phone number in thecreturns department, so you know they are shady. Poshmark is awesome. Whatever you do dont sell on here you will REGRET it!
I guarantee a la to find deals like this on authenique bags! I will update once I receive the product but the descriptions were very thourough!
I appreciated the speedy shipping. Thank you!
I ordered 2 other items at the same time and have not heard from the sellers.
Good experience. Lots of items to choose from and will continue to shop on this website. Thank you very much. I am very happy with my purchase. I have 5 sister's and will let them know how wonderful my shipping experience was
Great items! Bags, boots, jewelry and more! Quality for a lot less money. Fast delivery. No shipping fees. If you dont like? No problem return it
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.