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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
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I listed some items on Tradesy. The fee for sold items was sort of high, but I was OK with that since I can list my items at a bit higher on this site. So I sold a necklace and found out that you have to wait 21 days for the money to be available. OK, I understand. Tradesy wants to make sure that everything is OK with the buyer. Then I go to list a high end item, but the designer wasn't on their list (although every one of this designers items are in the $3,000 and up. Mine was the lowest at $1,100). Then I find out that I can't get the name of the designer in my title unless I play a game with adding numbers to the front of the title. Really? Seriously? Then I find out that they require a white background. OK, I should have done more research about listing, but instead of notifying me, they went ahead a took my black background and made it white and the picture was terrible. I emailed them but have not heard back. I removed my item. Then today was the last straw. My 21 days was up and I transferred my money only to find out that Tradesy might take another 7 days to get around to it. Are you kidding me? I'm done with Tradesy. I'm making money on other platforms and don't need this aggravation.
Purchased two pairs of booties from different sellers. First pair arrived, I was very excited... too bad they were not the size that the seller posted. Second pair still hasn't arrived and haven't heard from seller if they shipped yet. Not cool.
I wish I had taken the time to come to this site before I sold anything on Tradesy. High commission, then they "suggest" you take part in sale so that you get paid even less. Once you sell, you wait 21 days until your money is "ready", where you have to pay another percentage for the transfer. Then supposedly another 7 days before they even process the request. They sent mine to the wrong checking account so another month of waiting has ensued. I sold a bag on 8/6 and it is 10/1 and I STILL do not have my payment. Lesson learned - don't do it if you are thinking about selling.
When Tradesy began years ago, they made it so you wanted to be a seller on their site. Their commission rates were reasonable, so you didn't have to increase your asking price to make a worthwhile profit for yourself, there was no 21 day waiting period to get paid, the website only consisted of authentic, quality Women's clothes, handbags, jewelry & appropriate accessories. Now everything has changed, you have to hike up your prices so high to make selling worthwhile, waiting AT LEAST 21 days is unfair, ANYTHING seems to go on the website regardless of what they tell you, I cannot believe what I've come across on the site. I know people must ask, why don't you go to another site, they're all just as bad in their own ways.
This site is allowing sales of products altered, and in very poor condition and the damage is not shown in all pictures or even mentioned under product detail information. As a matter of fact ALL of their items state the same verbiage ( gently-used). In addition Tradesy itself or Tradesy allows it's sellers to markup items listed than tell customers "WELL" the item is on sale at 67% off retail. Than once you purchase an item even under false advertising conditions Tradesy does not refund your money they only offer credit so you can purchase something else falsely represented.
I purchased lightly used purses today for the price of 1 new. I also receive 2 of the 3 sellers remarks right off the bat. This shows me that most of the sellers are ready to make the transactions quickly and smoothly. I am looking forward to being AMAZED.
I absolutely love shopping on Tradesy! I find the best designer items New for great prices! I happen to treasure Tori Burch and I have gotten boots, purses and wallets all new never worn!
I requested to be reimbursed $12.90 for self-shipping when the shipping package did not arrive timely. It is an option that they offer on the site. Now, they will only give me site credit even though they were paid $14.00 by the customer. That is a dishonest trade practice and a scam. I will be reporting them to the FTC.
I bought 1 alma bb, I have a lot lv bag, this bag I bought from Tradesy is fake, inside bag not even tell where is made. Use to Louis Vuitton bag has made in France or USA or Spain. I returned
Buyers beware
This company steals your money without products.
They took money, make customers wait, wait and wait for nothing.
The customer support center is SO difficult to reach.
They strains your time and energy. Never buy from this company.
The selection is fantastic and you can find discontinued and rare items with very detailed descriptions of the item. If you have a question, please ask them, as you will receive a very quick response. Extremely happy with my experience shopping and ordering from Tradesy. Thank you!
The products are wonderful and always described with honesty and integrity. The sellers respond promptly and are always very accommodating. This site has the best quality merchandise and the best prices around and are always authentic. I have been shopping with them since they were "shophers" and will be a customer with them to the end. I love tradesy, the merchandise, and of course all of the sellers with their exquisite taste!
Every time I make a sell, I have to wait almost a month to get MY Money! This company is making a killing on the interest it earns from other people's money! They should be sued!
This item I found on Tradsey was great. When I asked questions they responded back super fast. With all of their responses is what made me buy the item. I got what I purchased super fast and it was better than what was pictured. I will definitely buy from them again and again!
Tradesy has the best and amazing customer service. I really can't thank you for your time and generous. Great job everyone! I will definitely be a returning customer. Good luck! Thank you for your job! :) *****
My husband and I have had credit issues in the past were ill advised to file chapter 13- 10 years ago having no credit card debt; we still have no credit card debt. We now have creditors who were covered in our bankruptcy turning up new again. No one cares, or cares to give us a chance to see if I would pay off a purse... my husband is a 22year active duty Army Veteran, and I own my own business. It's absolutely absurd.
I have a small foot. I'm talking 4.5 to 5! It's so hard for me to find a shoe in my size at my local stores. Well I just found tradesy, I can sort the items to make finding the shoe I need in minutes, from size to color to shoe type to brand. Shopping is made easy, not to mention if I don't like the item I can return it free in the 1st 4 days and get the full amount back in site credit to buy a better Item!
My Prada purse arrived quick, package great in it's original purse bag and soft leather smell like new. I love it.
I will not be doing business with Tradesy anymore. I sold a purse and they stated that it takes 21 days before they can release the funds. Which I thought was very ridiculous. Then once it's released you have to wait another 7-21 days in order for the funds to show up in your account. My funds were release on 8/15 and today is the 27th and the money is still not in my account. I don't to wait 30 days to receive money from a sale.
Tradesy should rethink their model. Affirm is not good (using nice words) because shoppers with 700 Fico still are rejected.
Tradesy doesn't offer any layaway options.
Why does it take so long for sellers to get paid? Major consignment platforms ensure payment within 24hours.
Tradesy does not offer a 100 guarantee of authenticity. A lot of items are fauxs and fakes.
I personally have experienced buyers keeping my sold items and not sending payment.
Rethink your business model Tradesy. Your competitors have surpassed you.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.