Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
The wallet was received as expected as well as the delivery. I will purchase other products in the future
Very happy with my purchase! Excellent condition and fast, friendly and good quality item.
The smoothest experience with the seller! So excited about my purchase.
The Tradesy experience was great and easy but the buying part have not been so well the last few times, The descriptions have been not Truthful had to return last few bags back.
Authentic product. Easy shopping, purchase and fast shipping!
Super easy process, fast shipping. The purse was in great condition.
The purse I just got really not what I expected so gonna return n look for another
My purse was shipped out so fast and is exactly as advertised. No signs of wear or damage. I would buy from this seller again.
Shopping! The days of wandering around Neiman Marcus are gone.
I can locate items with tags, save significantly and reduce my carbon foot print. Won't be heading back to indoor shopping anytime soon.
Gently used description was very accurate! Very pleased with my purchase.
Such an easy process. Martha was quick to respond and really helpful with answering any questions I had before purchasing. I received the bag in no time and it was in perfect condition, thoughtfully packaged and all. Thank you! :)
I haven't shopped with Tradesy a lot... not in many years. To be honest, the items I bought years ago had some issues with authenticity. However- I have heard a lot of great things over the last couple years about how trustworthy Tradesy is. So I wanted to do a reset and try again. When I found this handbag And saw how great the seller was- I had full confidence in the site. The seller was stellar, kind, informative, did everything she could to make me feel comfortable. Worked with me to find the best bag for me to purchase. She was so thorough and knowledgeable. So kind and patient. I will not only be a very loyal buyer to this fab seller but also having a totally diff experience on Tradesy -100% credit to the Lady Bag! I truly am so appreciative to have had this experience. I am so happy to have such a trustworthy seller at my finger tips. The bag itself is so special and so gorgeous-I can't even believe it's mine! This is a very rare very old Chanel in unbelievable condition. It's literally almost as old as me- and I'm old. Thank you to both The Lady Bag and Tradesy. The experience was so easy and cerefree- couldn't have been better. I will definitely be back.
My purchase arrived very quickly, it was packaged smartly, and my item which was a bracelet was beautiful and in mint condition. I not only will continue to be loyal to Tradesy, I will also follow this seller.
I bought a Chloe handbag never used w/ tags. The price was good, original product and the shipping was so fast.
The shoes are as described and the service was exceptionally quick. Very pleased with my purchase.
Very fast shipping! Thank you so much,. I love my new bag
Sadly the shoes I ordered were too small but the shipping was fast and the return Process was easier then I thought it would be I'm definitely ordering more
Yes I did recieved my order worth almost 2k however I expect to have a authenticity of the item plus a Cartier box in it.
First experience. Very easy. Tradesy took 24 hours to approve purchase and send shipping confirmation.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi Amy,
Thank you for providing this feedback!
We're glad to hear you received your order! Do know unless otherwise stated in the item description, not all items will come with the original box. We highly recommend sending the seller of an item a message to inquire if it does come with a box, certificate, or other item accessories before making the purchase if not stated on the listing.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!