TradesyReviews 9,838
Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Friendly, communicative, and fast shipping. Very pleased.
I ordered this jacket and received it in record time! Fits perfectly and as described!
I really liked the bag but no ID number card inside.
Seller was very responsive and shipped right away. I received my Gucci slides in time for my trip!
Excellent and seamless experience! Beautiful quality and packaging — just as described!
My experience was easy and smooth
The shoe were shipped quickly
Thank you
Couldn't have asked for more - exactly as described and just what I wanted. Shipped ahead of schedule - just fabulous. Very very happy!
Great comfortable shoes. The condition of the shoes is just as buyer described.
Thanks you so much for your honesty. It came fast and on the exact day. They are exactly what I wanted!
We have all heard the saying "I got fine wine taste, but on a beer budget!" except I truly received my fine wine! Exactly what I wanted. Everyone loves a sale... so don't miss out on your perfect wedding dress! I could not be more satisfied and pleased!
This is not the dress that I ordered. I ordered a Nicole Miller silk dress that has a sewn in label size 2. The photo in the seller's description looks like a satin type silk. The dress I received is a Nicole Miller that has a sewn in label size 0, and is a made of a thick taffeta like fabric with tool lining. The dress is nothing like the photos in the seller's description. I contacted the seller, and she insists it's the correct dress.
Hi Alison,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
Regarding your order, we're so sorry to hear about the trouble here - especially if the item listed did not match the item that arrived! I am glad to see you were able to create a misrepresentation claim for the item and are working with my Returns Team to receive a refund.
If at any point you require further assistance, our team is always happy to help! You can call us anytime Monday-Friday from 8AM-1PM PST at 844-988-7233, and any of our specialists would be happy to help.
We truly hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Didn't know what to expect, but I was pleasantly surprised. Bag was in excellent condition!
It went smooth. Purchased an item and came in few days. Item was in good shape. No negative thoughts good experience I'll order with them again
Nice bag and nice color and the package was well sealed
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gayle,
Thank you for providing this feedback!
On behalf of Tradesy and the United States Postal Service, I sincerely apologize for the condition of the package the item arrived in. We continuously strive to provide you with excellent service and are sorry to have let you down.
Also, I do apologize the item did not come with an ID card as well. Do keep in mind if it is not listed on the item description then it may not come with those accessories. It is always best to message the seller before purchase to inquire what accessories i. E; dustbag, authenticity card, etc, that the item may come with if not seen on the listing description.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!