TracFone

Trying to get through to the people in customer service is like pulling teeth. They don't have any logic. The communication gap is unbearable. All I am trying to do is change my Email address. I try to explain to them that I can not receive a link at the e-mail address that I am trying to change. Because it does not exist anymore. So they try to send me a link by text which expires in ten minutes, and I don't receive the link from 1/2 hour to three hours. I give up. I think I will get rid of these Tracphones and try to find a carrier I can communicate with.

I did not expect much from a "flip phone" costing $20 that is LOCKED and Tracfone will not anyone in the world to unlock it. But they still disappointed. Most Odious is the fact the (Tracfone) Nokia 2660 is limited to only 15 Contacts in the phone. And there appears to be no way to increase the number since there is NO provision for a mini-SD card for storage. Even tried transferring my contacts list from another phone but that did not work. And this 4-G phone will NOT work in Europe. There is NO customer service from what I see. Only question now is "who will pickup the customers when Tracfone goes bankrupt?" or "Will we be allowed to get the UNLOCK CODES?" Perhaps the bankruptcy court will answer. Black Star Rated.

If I could give 0 stars, I absolutely would. Their service and customer service is horrible! Do not purchase a plan from them, the service is faulty and their customer service is a bunch of robots reading off a script with NO HELP! Avoid them at all costs.

I have a poorly running smart phone. So I wanted to change back to a regular tracfone but I can't because you aren't allowed to go backwards. I've been a loyal customer for 15+years and the only thanks I got was to bad company policy. I have 3k minutes on the phone and I'll have to suffer with this dumb phone. I can upgrade and get to keep my minutes but, Once my time runs out so does Tracfone and everyone I know will be looking elsewhere as well.

I've had an LG phone for years and auto charge to Visa that worked out great monthly for the whole year, even though it was mostly used while in Florida for 3 months and the odd day border shopping. Tracfone changed network to 5G and sent me a phone free of charge which was great and was told the same service and cost would remain. Once we left Florida in April, they stopped charging my Visa and I lost a ton of minutes. I called when I first noticed my Visa card wasn't being charged and they said I'd get my mins.back when I came back to the USA. It never happened.

On 12-10-21, I received a Galaxy A32 5G that I ordered. On 12-14-21, it blew up. Howling and screeching. I called Tracfone on another phone and let them listen. The tech person said send it to Tracfone and they would replace it. That same day I returned it to Tracfone via UPS with their paperwork. I have been calling Tracfone with order #. I hear "it is in process". "tomorrow or some other day". Very polite and then they hang up. English comprehension is definitely a problem. It is in process. How can a replacement phone be in process. I have been a Tracfone customer for several years. That may change soon. I have tried to add my receipt 5 times. It does not show up in proof of purchase box.

I bought a simcard and a prepaid plan for a short trip to US. It didn't work at all, and the customer service on the phone was no help, although they recognized there was a problem with the simcard. They suggested that we had to buy a different simcard kit... It was EXACTLY the same thing that we bought!

We went to a nearby electronic shop and they recommended to buy another kit from another brand (that worked). So far so good, I've lost 20 USD from Tracfone and it seems like I will never get neither my time or my money back... Not that much in a life, but enough to write an honest review. So, if you're travelling from Canada, DO NOT buy Tracfone prepaid plan and simcard. I went with Ultra mobile and I'm very satisfied, but maybe there are other companies too.

I'll be sure to recommend TracFone to someone that deserves to be stolen from.
I had 2 active phone numbers with two two different phones,I merely wanted to transfer my number. I spent 3 days attempting to do such,with costumer service,only for them to disconnect both of my lines and losing ALL of my minutes on both. Now my IMEI number is apparently invalid. It wasn't "invalid" for the past 3 days while "transferring" my number. They stole my number I had for a year,with 2 weeks of service left,my new phone's 2,000 minutes and now I have 0 numbers and 0 minutes after spending 3 days with these people. They're just hanging up on me now. Horrible company!

I purchased a $29 phone and intended to use it mostly one WI FI as a locater phone or to use if my other phone is on the fritz or need to phones at once. It never uses the WIFI even though that is what I set it for and I haven't left my house. I can't call because it used up all my minutes when it was supposed to be on WIFI. The customer service rep. Just keeps saying I am out of minutes even though I told her I realized that but the minutes were not supposed to be used. And that is either the fault of the phone they sold me for their service or something is wrong with the service. She insisted I needed to purchase more minutes. After going round and round I asked to speak to her supervisor. She says there is no need because she is trained to help and has used all her resources and I will just have to purchase more minutes. She never would get me to someone else.

I bought a galaxy a01 and a nokia 2760 from the store and used those for a while. They make it seem like a good deal, when in reality, it's not. They offer 2 gigs of data for $20, when mint offers 15 gigs. They also charge hidden fees, bringing the total to somewhere around $25-27, which is enough to buy an unlimited plan on tello. Also their coverage is s***. You have a better chance finding a wedding ring in a lake than finding reliable data. It SUUUCKS. Plus there is ZERO international roaming. You can't even pay. Nope. And since 99 percent of tracfones phones are locked and THEY REFUSE TO UNLOCK THEM, you can't even put a roaming sim in. If you turn on cellular in another country, IT F***S THE SIM CARD UP AND YOU HAVE TO BUY A NEW ONE! GOD! I WISH I COULD GIVE 0 STARS!

Don't even bother with this company. My new phone malfunctioned. I followed all the directions to send it back and have yet to see my replacement.
This has been over three weeks
I have wasted so much time on the phone with these people. Never never use this company.

I am in a wheel chair and my old phone was set up three years ago and seldom used. I dropped service from straight talk and purchased a new sim card from walmart. Three of their phone activation people will not validate who I am and they all read from a script. The want to send me an email that is no longer valid. They will not update my email address. They keep asking for a 4 digit pin number which I do not have, They keep asking for the old sim card number. That sim card had not number on it. The keep asking fo any phone number used in the last 6 month.I seldom use the phone to call thus this is not possible. The phone is used for emergencies only. Tracephone sucks. MAJOR USAF

I had been having to call tech support about once a month. My cell phone service was not working more than it was. I had spent more time talking to customer service on someone else's phone than I spoke to people on my phone. Then they screwed up my account even worse: lost my minutes, days, even my phone number. They kept telling me they could not recover the information and do not give refunds. After four or five phone calls totaling four or five hours, and being told to call back again tomorrow- I filed a complaint with the Better Business Bureau. It took nearly two months to get a response. The minutes they could not recover in five hours suddenly became possible in less than five minutes. However, being two months after the fact, I had already changed carriers. I received a refund for the unused time.
If customer service is not willing to solve the problem file a complaint with the Better Business Bureau Florida. www.bbbsoutheastflorida.org

I was on the phone with 3 different reps, the last one was the most frustrating phone call I've ever had in my life, and I'm 73 years old. She asked me the same questions at least 5 time each. Turn off the phone off, on 5 different time. She said stand by a window to get a good reception, I stood out on my porch, she wanted to know how many bars I got, I said nothing. I told her I was not going to stand on my front porch every time I wanted to make a phone. That's not the worst part, she said Wi-Fi has nothing to do with it, I had an excellent Wi-Fi connection. I finally told her if she ask me one mor time to shut off the phone, I would hang up, that's what I did. She promised if I pay for a plan in advance, she promised she would activate the phone for me, after two hours that never happened, now I have to dispute the charge on my credit card. At one point she said I went over my minutes, Duh, the phone was never activated so that would be impossible, LOL

I was with Tracfone for three days before I had enough. Customer service is the absolute worst. Getting my phone activated was a complete nightmare. After three days I just lost service. I spoke to four people though chat because I couldn't make calls. The first guy told me I had to wait for my number to port. My number ported three days prior. When I pointed this out and asked questions he blew me off and kept saying, "Thank you. Is there anything else I can assist you with?" The last person I talked to gave me a number to call. When I tried explaining to her that I don't have service and don't have access to another phone she said, "Well, you will just have to wait until do you do." I don't think so, sister! I immediately went back to my old servicer. I'm willing to pay a bit more to a company that will treat their customers with respect.

I know I won't get my $30 back. Awful company.

I purchased a plan from tracphone with Data. I tried turning on hotspot but received an error message, so I contacted customer support and was told that the issue was on their end and that if it did not work after 24 hours to contact them again. The lady I spoke with told me that my plan covered hotspot tethering and that it was typically a 24 hour turn around for the issue to be resolved. After 24 hours and it still not working I contacted them again to be told that my plan did not cover the hotspot and when I asked for a refund and tried to explain why I was upset the person on the other end only wanted to argue with me telling me that they do not do refunds and that even though I was told that my plan covered hoptspot. When I explained that I was lied to I was more or less told that it did not matter that their customer service reps lie.

I have been with trac for 20 years. My husband phone took a $#*! on November 1 2023 was told to send it back and they would replace it. So I did they received the phone one 11/05. I have calling every day and no one still has a tracking number for my phone. Been told no ticket numbers and I gave them 2 different numbers. Been told they done have any phones in the warehouse. Been hung up on 4 times. I feel like this is they are just staling,
Save you money and mind tracphone sold to Verizon now the don't give a $#*!. Very unhappy customer.

I bought four phones for my kids, but was having issues activating them so I called customer service and they were unable to verify my account. They said I set up a pin number, but I never did because we have never used these phones. After going back-and-forth for several minutes and getting nowhere with the customer service rep, I asked to be transferred to a supervisor. The rep told me there was no supervisor on the floor. When I questioned him on that, he told me that there was a supervisor but he wouldn't transfer me. He said that all customer service reps are trained to not escalate things to supervisors, and that he would not transfer me and would not help me out. So now I have four iPhones, that are completely worthless, and I cannot even unlock them to take them to another carrier. I absolutely abhor people and companies like this.

Last year I had a tracfone that worked while I was visiting the US for the summer. I had no issues with this phone. This summer, I returned to the US tried to get my existing tracfone re-activated and spent countless hours on the phone with customer service and they could not activate it.
I purchased a new tracfone for $39.99 as they said this should solve the problem. IT DID NOT. I spent more hours on the phone with customer support to try and get it activated. Finally after all attempts failed, and getting disconnected SEVERAL times while I was being transferred to their refunds department, I was told to mail the defective phone to INGRAM Micro in Indiana. I was promised I would receive a refund for the cost of the phone plus the airtime I had purchased.
I waited 2 weeks for the credit to my account. It NEVER arrived. I just spent 3 hours this morning (1.20 hours on hold) and 1 disconnect to finally reach the refund manager. And she refused to issue me a refund.
DO NOT USE TRACFONE.

Their website is laggy and buggy at best, and downright conniving at worst. Multiple times I have attempted to refill my service plan, to no avail. Their website seems to desperately want me to cave in and buy a more expensive plan.