TracFone

I bought a Tracfone. First day tried to keep my old number phone paid off bill paid. Called back next day literally online with 100s of disconnected calls. No respect didn't call back. Their robo guy messenger changed my phone number was on from 11:30 am to 10 pm. Then called again after fighting to get the first number, until I had my old phone number. Then called 2 days later from a friend's made me have 2 phones go use neighbors with high covid numbers. Called 6:12 pm then told me I had my old number wanted me to pay again. Football trying to not lose my sh**. Then said I'll put you to finance. I'm reporting them to FCC AND BBB ECT. NO NEED. CALLED ME BACK ONCE IN 45 MIN. HAD OTHER PHONE NO. FRIENDS, THEN HAD ME ON HOLD 1 HR 13 MIN AND DIS. HAD ME ON HOLD, THEN KNEW THEY WERE CLOSING SAID HE'D PUT ME THROUGH DISCONNECTED, NEVER CALLED ME BACK. I Wasn't HOLDING THE HOUSE PHONE CLICK TWICE SO OVER 18 HRS OR JUST ABOUT TO ACTIVATE SWITCH NUMBERS AND ONE SCREW UP AFTER ANOTHER. TAKING MY PHONE BACK AND HECK WITH THEIR JUNK SERVICE I'LL TAKE A LOSS, UNTIL I GET A LAWYER TO GET EVERYONE'S PHONE RECORDS WITNESSES ETC. FOR I TOLD THEM I WAS ON SPEAKER AND RECORDED THEM AS WELL. BEGGING TO WAIT TILL THE ITHER PICKED UP. THEY ARE A ZERO REALLY OR -10 REALLY

Ported my number out of them hour before my number got ported they charged my credit card in auto fill. THEY WILL NOT CREDIT MY CARD. STAY AWAY!

Their customer service and website are absolutely worthless. How do I give a less than zero rating?

Just stay away
Just stay away
Just stay away
Just stay away
Just stay away
Just stay away
Just stay away
Just stay away

Purchased 2 cards in 3 days at 2 different local stores. I managed to save one receipt. Why. First purchase I paid $20 for a plan on 3/28. Only after I used the card. My service was cut off. Called CS who told us that the card purchased for $20 was only for 60 minutes. Subtle. Hidden letters. So I was advised to use a different card. Purchased on 3/31 after 1 call at 5am. There was no mobile data. Call to CS 611 could not connect. Text only Chat does not work well at this time. This service gives 5 options to choose from which are not always relevant. So far there is no help and I hope to get my refund. Why is this happening. What type a service is this. Please. I needed to do so many things I have important calls to make. Now I'm blocked.

OK service in general until something happens. And then you discover horrible, reluctant to do anything or incompetent customer support. The website is really bad. Using the website for self-service to avoid calling customer support is often impossible because of poor usability.
Company has huge problem with a IT. When I had problems and I called customer service the most often I hear "the software doesn't allow me...". What problems? I bought service plan extension package, but it wasn't applied to my plan. Days and Hours are spent to do very simple things