TracFone

I would give it 0 rating if I could. The tracfone never worked. I paid $20 for 30 day service which included unlimited talk & text plus 2GB data. I was never able to use the data and after spending over 10 hours with the Tracfone human robots who all insisted that I had already used the mobile data (when I hadn't) just kept telling me to buy more. I refused as I didn't understand how I lost 2GB data in one day without using it. So I was left with no mobile data for one month. Then when a second phone card was activated and recorded in my account for an additional 30 days, there was nothing. Eventually after long hours on the phone with the Tracfone human robots I got 1.95 GB data added. But then no phone or text. I was told I had already used the "unlimited talk & text" so this time I somehow used all of the "unlimited" talk & text in 2 days! They wanted me to buy more. Tracfone are a total SCAM. They take your data and the only response I ever got was to buy more as I had clearly used it! Their service is non-existent. The whole Tracfone experience has ruined my holiday in the States. I will NEVER EVER use this service again. Run as far away from this mob as you can.

I am a Canadian who has used this "service" for several years when traveling to Florida. This year I arrived in Florida for a cruise and had no service. After contacting the company and about an hour on the phone I learned a new Verison compatible Sim card was required. I asked why I hadn' t been advised but received no reasonable explanation. Using their site I was told my phone was incompatible. Knowing my phone has worldwide 4g capability I did not accept this information.

I visited a nearby Verison store and after pleading with a rep., who also believed my phone was incompatible, after inserting a Verison Sim it worked.

I purchased Tracfone Sim package from Target and attempted to activate it. No luck after being shuffled to at least three agents, numerous account verifications and finally being told the Sim card was not in the system and that they would start a "ticket". We were now on a cruise and I had ordered a Sim from Tracfone.

On again arriving I Florida I inserted the new card and tried to activate. Again over an hour on the phone, three agents including a supervisor, multiple account verifications, read backs of Sim card number only to be told the phone is not compatible. Tried to explain phone worked with Verison card and was reading the Tracfone card. Agent refused to even try to activate it. Pleaded with her it send a signal and it would either work or not. Absolute refusal.

Agents very polite, and continuous apologizing for delays and asking for patience but absolutely useless. STAY AWAY.

I bought my phone off of HSN. The phone would not Port my old number, then the phone call part did not work, then chat keeps telling me that I need to make a phone call but I can't make a phone call because my old phone number was cancelled with my old phone and the new phone doesn't have a number because it won't port. So this phone is no use to me big pain in the $#*! because I need a new phone to receive calls for the job I was applying 4 I have just moved to new location, TracFone has really pissed me off it made things very difficult at a time when I needed my phone the most so so I had to contact HSN through their chat because I can't call them to tell them what the problem is and ask for a replacement phone what a pain in the $#*! all together this has taken 15 days and no phone at a time when I need my phone the most what the hell is going on with TracFone I've had a phone through TracFone once before and didn't have all this grief

They absolutely do not know what they are doing. They do not speak or understand English very well at all. They do not let you finish your explanation, they interrupt and assume they know what the issue is. They always have to transfer or "escalate" the issue, and 80% of the time, disconnect you, and you have to start the process all over again. I have 2 phones that use this service with 2 deferent plans, and they mix them up. Both are on auto renew every month, and one just lost service for no reason, even though they are both linked to same payment method. They tried to tell me it was my payment method. I lost all minutes and data that had been rolling over from month to month. I asked them to reinstate the same plan that I previously had, asked them to confirm the plan, which they said they could not do, and they signed me up for the most expensive plan. Every time you call, it takes at minimum an hour before they half way understand your issue. I got a new unlocked iPhone and new SIM card and had no issues for a month. Then all of a sudden it stopped working. They told me it was an Apple issue. After receiving the run around and spending hours on the phone with them and having no service for 2 days, I finally went to a Verizon store and an employee there called Tracfone for me. He gave them the EXACT same information that I had been giving them, and it was fixed immediately. I have used Tracfone for many, many years because of its affordability, but these past few years it has not been worth it. They do not care about customer satisfaction AT ALL.

Had SafeLink... Didn't recertify and bought track phone plan for a month. 1 week goes by and they disconnected my service and refuses to refund

When you sign up for any plan with TracFone, they cannot activate your device. Forget about getting the refund without going through hoops and loops. After 4 hrs spending time resolving the issue/s, they still cannot activate the device. You have to talk to soooooooo many dept. from the customer service dept. to tech support dept. and to refund dept, to the point that you will get beyond frustration and high blood pressure no less, and they still have a hard time just processing the simple $10. Back to your card. PLEASE DO NOT USE THIS PROVIDER IF YOU CAN. THEIDF CHEAP PLAN/S WILL NOT BE WORTH YOUR TIME

I bought an unlimited talk and text with 4g crossover card when I bought the brand new A03. Activated and put the card on it. Can't call or text. Went to the dashboard and it says 5g crossover with unlimited talk and ZERO text left. Contacted them three times. They asked for another call back number 3 times. No call backs ever. Nothing working. At this point, I JUST WANT MY MONEY BACK SO I CAN GO TO STRAIGHT TALK!

Customer service Unable to communicate basic need for customer support.when you call customer service. The response is always the same ( I don't understand)

I had tracfone for many years with no problems. Not anymore. They are now owned by Verizon. I had autofill so I would not have to worry about making monthly payments. Also a discount was given with autofill. They discontinued my autofill 3 times without my request or knowledge. They wanted me to go to monthly payments. I called tracfone and asked for the autofill plan I was viewing on their website. Service told me the plan was not available. I told her I am looking at the plan right now on your website. She told me to call back in an hour and it might be available then. I decide to switch to a different cell phone service provider. Tracfone made the transfer as difficult as possible. In order to keep your old number with the new provider you are required to have a porting number from tracfone. Tracfone repeatedly gave me an incorrect porting number. I tried at least 4 times and was given a different porting number every time and none of the numbers were correct. It seemed very obvious they were not going to give me a porting number that worked. I now have a new cell phone service with a new telephone number that gives very good service. The actually want my business.

Bought a phone and they said it would unlock after 60 days. 60 days later I called them and they said it would be 12 months. Customer service was a joke.

They lie, unlimited data is BS. You have to turn off mobile data anytime your in wifi reach. Then you cannot upload anything, pic or nothing. Unlimited is BS. Never ever use thier services.

Tracfone is cheating you out of your data. They are not carrying data over. I purchased an 8 GB data card that is to carryover and it hasn't for the past 3 months. DON'T BUY AN 8 GB CARD FROM THEM! I've called them about this before and of course they deny it, but I just caught them not rolling it over!

TracFone is cheap. I bought a TracFone at Walmart for under $30 on August 9 2022. Monthly service costs me either $15 or $20 plus tax depending on whether I refill data. Service is reliable but Lord help you if you need to call their horrific customer service. Even the process of adding monthly minutes is dreadful. I have had to repeat everything multiple times and spell everything multiple times then repeat the entire process when transferred for no reason or hung up on. I have had an ignorant illiterate rep use the foulest of language and lie repeatedly. One rep told me my request couldn't be processed due to scheduled maintenance then the next rep told me there was no maintenance but rather an outage. After reading notes the second one changed his story to match the first liar. And some months I add my minutes on reserve then the minutes hit the account on midnight after plan expires, but several times the lying incompetent morons processed incorrectly and added minutes immediately, contrary to my request. This has resulted in losing days if service, so my service end date, which should be the 8th of each month, has migrated to now the 31st of the month, essentially losing 9 days of service that I paid for. These criminally incompetent outsourced reps are the worst I have ever dealt with. The best of them barely speaks English and refuse to put a manager on the line and lie to protect each other. Time for a new carrier.

Spent 10HOURS trying to transfer my #to a new phone with ESIM not one of the 12+ people I dealt with could accomplish this kept telling me I could only do it on the app which I tried 52TIMES with error saying to contact customer service even their so called specialists are worthless and they are all liars. They also need interpreters. Well I cancelled my service altogether they are hands down the most incompetent employees around.DO NOT USE TRACFONE

Horrible, since separation from straight talk has gone down hill, wasted my time on repeated customer service attempts to try to connect phone to their own network and refusing to honor their 30day money back guarantee that was asked for on day 3 with still no service, customer service overseas and follows the same trouble shooting script that didnt work each time and forwarded to acct specialist,,, lol, the customer service guy online chats with the specialist while you wait on hold, every time had to do this as they said they had not tried that yet,,,,,, WHAT A JOKE

I have been a tracfone customer for 12 years and my phone (1 year old) quit working. It said"phone has been deactivated". Called customer service and they keep transferring me different people until they hung up. They said they couldn't help me if i couldn't verify my account. They said they needed a 4 digit number. I may have gotten one 12 years ago but had not ever used it and so I didn't know it. They said there was no way to verify I was the owner so they couldn't help me. I said ask me the second security question because I use the same one, they said if I couldn't answer the first one they couldn't ask the second. I spent a total of 12 hours trying to resolve to get my phone re- activated with no luck. Lost a years air time, 3000 minutes, 3.9 gig data, 11,000 texts. Having been told that there is no way for them to verify the account they couldn't help. I got tried of running around in circles with them have to go to a different service. They were NOT interested in helping solve the problem.

Tracfone does support for Total by Verizon. I cannot transfer my phone number to a different carrier because Tracfone cannot confirm my identity and give me a number transfer PIN. There is no Plan B.

I purchased a card for 1999 it stayed 60 minutes for talk text and web 90-day plan I gave them the pin on the back of the card they activated this phone from that pin and then proceeded to tell me I only have 30 days only a 30-day plan. This card was 1999 I gave them the pin on the back of this card which correlates with this card this card States 60 minutes for talk text and web 90-day plan it's a 4G light and 5G compatible. It is a card that I got from Walmart for this phone. They will only give me 30 days for the 60 minutes. The phone or the card says 60 minutes for talk text and web 90-day plan they are committing fraud if you use this company you will lose 2 months worth of service that you have paid for. I am warning everybody do not I repeat do not use this company don't use family mobile which is from Walmart which is TracFone they are both the same stay away from them they will take your money. You cannot talk to supervisor. Becausebecause supervisor will hang up on you. The first phone call I was on just trying to activate this phone 42 minutes the supervisor hung up no call back. I called back I was then on the phone with another guy for 16 minutes. This situation was never resolved they are still telling me in March I owe more money even though my card says 60 minutes for talk text and web 90-day plan. They will not honor those cards that they sell. Remember TracFone family mobile from Walmart they're both the same stay away from them. They are scamming everyone