TracFone

I bought a phone from Tracfone's website. When I received the device, I followed their instructions. Upon waiting overnight, the phone was not activated. I called and was put on hold for an hour. Then when someone answered, I got transferred where I waited another hour just to be hung up on. I called again and held for another two hours when the next person answered the phone, He couldn't get the phone activated and had to transfer me to another department. Another hour of holding on the phone and decided I'm just going to return the phone. A couple weeks after, I had to call them to get the status of my refund and after being on hold again they told me it takes 30 days to get my money back. 30 days. They should be giving people interest for holding money for so long since they probably make money off of holding onto other people's money.

Worst experience ever. Requested to speak to manager multiple times they say there not aloud. Can't validate my account because I have no service and there trying to send text they don't understand you can't receive a text with no service. Go with an American company. One that respects you and will know that the importance of a business is customer satisfaction. I haven't had. A phone for 10 days
They keep saying we're gone send you a code to your phone that dibt have awrvice lol sounds like there needs to be classes taught for Customer service reps because I know where I'm from a phone don't receive nothing without service.

I wish I could give -5 stars. The guy name "Benji" kept me on the phone for almost an hour just to tell me he couldn't help me properly because they are now using Verizon SIM cards instead of their own cards that are sold at Walmart. I will no longer be a customer...this company is the WORSE ever!

You will be unable to access if you happen to be out of the country when the renewal date comes up. I attempted to renew my "plan" but of course the phone would not work so I used their chat service which was totally useless and a waste of time. I phoned them on a land line and used their callback service (they never called back) and I as well tried to renew via their webpage but was unable as my "plan" was not accessible there. I had got the service originally for emergencies but thankfully never needed to use except on rare occasions but renewed each year and ended up with close to 10,000 minutes, right thousand, but because of the above problems in reaching Tracfone lost them all. I would not recommend and will not continue to deal with them. There are other options less expensive and I hope have a better customer service. BTW The first phone I got from them caught on fire and was destroyed plus damaged my desk.

Absolutely terrible experience. I was trying to switch providers from this one to another one and they made it extremely impossible to do so. I had to call my previous provider to unlock my phone to use my new provider but the customer service worker was so disrespectful on the phone and tried to undermine my intelligence saying that I was incorrect and I was asking something extremely outlandish. Do not recommend this company at all.

-3 gig data disappeared after a forced update to my phone. They would not credit it back
-I was paid up 3 months ahead, but auto charged my debit card without any notice.
-They would not allow me to delete my debit card number from their site or chat
-They would not allow me to stop the autocharge service from their site or chat

I've now wasted 5 hours trying to get help and have gotten nothing resolved.

I had to upgrade my phone because it was no longer supported. It was not too much trouble to get a new phone, they sent me a new one for free. But trying to get my service, minutes and number transferred was hell. It was not the 22.00 dollars I had just spent on minutes, but the principle of the whole matter. I spent about six hours trying to accomplish the transfer with several different agents and several different ways of trying to solve the problem. The problem is still not resolved. I finally asked to speak to a manager. They were supposed to call but never did. At this time I am going to throw the brand new phone in the trash and get a different phone. It will not be a Tracfone or anything to do with Verizon who owns Tracfone. There is no recourse that I can find and no one to speak to in this country.

QVC had a special for 2 Android phones. They are tracfones. I gave one to my grandson as a gift. The phones came with so many free minutes/texts. I called the phone number that was provided because I wanted to transfer my phone number from my old phone. I am disabled and all my doctors had my phone number so I wanted to keep it. I have called for 7 days straight and got different instructions each time with no success. I asked the last rep for a manager and was told they don't take calls from anyone. The reps name was Jomar. Every rep was foreign and difficult to understand. I will never ever recommend tracfone to anyone not even a dog. Jomar was so rude and every rep instructed me incorrectly.

For a first phone this teaches responsibility and how to spend your money wisely.
Ex: "Should I buy a toy that i will only use for a month or two or should I buy a phone card so I can text and call my parents/friends and emergencies?

Bought service to expire in Jan 2025. Not on contract. Cancelled service May4th. Asked for refund. Was told to verify my account. My e-mail address did not match with what they had nor did the security questions. They somehow got my account mixed up with someone else. Was asked to give them the last four calls I made in the last sixty days to verify my account. They told me they could not verify the calls I gave them. After three tries I was told to call back later as my time had run out. Tried again the next day twice and got the same run around. Asked for a supervisor with no luck. Told me unless they could verify my account the could do nothing and did not offer to offer any more assistance. Terrible customer service.

I purchased a phone it said delivery in 3 days I got it three weeks later. Wanted to return the phone. They said it would take 5 days for a return label. Then I asked if I could just mail it back. They said no you need a return label I called back 5 days later. And they said I could just mail it back but I have to pay for shipping. Tried to email the coprate office and the email domain does not exist

I purchased an Android Tracfone this July 2022 and transferred my number from my flip phone to it. The new Trac phone was so hard to use (small print) and touchy keyboard). I then had my number transferred back to the Trac flip phone and reset the Android phone to factory settings. In September I decided to give the Android another try with a new service card ($40) and when trying to activate it I found out it was froze. I was told by a Tracfone Tech that since it was froze, they would send me a new Android with the service activated within 5 business days and info on how to send the old Android back. After calling them for over a month with the tracking number I was told to send my old Android in before they would mail me a new one. I'm still waiting on the new one with info and packaging to send the old one back. I'm so fed up with Tracfone and the bad customer service.

I purchase a Tracfone with card from Target. I talked to a Tracfone rep who was no help in setting up this phone. A long time, I had a flip phone from Tracfone over 4+ years ago. The rep told me that he sent a text number to that phone and wanted me to tell it to him. I explained that I did not have that phone so he hung up on me. I never got the new phone setup so I took it back to Target and got my money back for the phone only. I received nothing for the card because I scratched it off in the back to show the code. The time has never been used and if someone wants it please let me know.

I had three tracfone lines. Customer service questions were never answered correctly, but I was too lazy to switch companies. Finally canceled all three lines. Not only did tracfone not let the phone numbers get ported, they continued billing me - and are still billing me - as of December 2022. When I called Tracfone and asked them how they could be billing a former customer with no tracfones, the company said they had to "validate" my phone number to research the problem. I go, "I don't have a tracfone." So they said they won't take me off of auto-pay, because they can't validate my phone number. They admitted I was being billed about $45 per month on auto-pay, and had no phone or services with their company. Their answer? "Dispute the charges through your credit card company. If the charges don't stop, cancel your card." Seriously - the worst company experience i've ever endured. Hours and hours and hours of my life on hold, with no resolution to their incompetence.

On the November 25,2022, I bought a Samsung Galaxy A32 for my wife. Shortly after I activated it, it went dead and quit working. I tried to get another phone for her and as of yet I have not received another phone. Every tine I contact Tracfone, they tell me we will send you an email and let you know when to expect another phone. I have yet to see an email! They also tell me in 3-5 business days you will receive another phone. They have been telling me this for five weeks! This has been going on for over 3 months!
Also on January 26,2023 my wife's phone was deactivated. When it was reactivated she lost about 4 GB of data and 3000 texts. I would like them to be added back onto her phone!

I do not recommend tracfone to anyone.
The service goes in and out and is sometimes out for days not connecting to any tower.
When I finally got a new sim card, I asked tracfone to unlock my phone, since I couldn't use their service at all. They refused to unlock the phone and said I had to pay an unlocking charge of 135$ plus taxes, which is way more than the phone cost. The people at corporate also claimed they could not do anything about it and we're not helpful. So now I have no service and also no way of getting my new sim card activated, since they refuse to give up the phone.

I've had issues with this phone from the first day I received it. I payed 180 for a 5G phone. I've called customer service over and over. Can't find a representative that I can understand. They are all from a foreign country. I keep having problems with my sims card but they won't replace it or replace the phone. Another phone for the trash.Ill never have another trace phone. They are crap and You have to deal with people outside the US, that no one can understand.

Only reason i give a one star is because i have to to write a review
I bought a phone from Tracfone and the phone never would work would not register, I contacted customer service and for 5 days i was on the phone trying to activate it, it would never activate. I was told i had a bad sim card they wanted to charge me for a new one and my phone was new. I sent the phone back for a refund and they only refunded me for the phone didn't give me my money for the minutes which i didn't use any. This place is a rip off customer service don't know anything. People go to T Mobile they have great deals and customer service is great.