You will be unable to access if you happen to be out of the country when the renewal date comes up. I attempted to renew my "plan" but of course the phone would not work so I used their chat service which was totally useless and a waste of time. I phoned them on a land line and used their callback service (they never called back) and I as well tried to renew via their webpage but was unable as my "plan" was not accessible there. I had got the service originally for emergencies but thankfully never needed to use except on rare occasions but renewed each year and ended up with close to 10,000 minutes, right thousand, but because of the above problems in reaching Tracfone lost them all. I would not recommend and will not continue to deal with them. There are other options less expensive and I hope have a better customer service. BTW The first phone I got from them caught on fire and was destroyed plus damaged my desk.