TracFone

I ordered a flip phone and ordered the $20 plan with Data in error. (I was only looking for a text/call only plan) When attempting to call Tracfone and request a refund for my order within minutes after ordering I called customer service and they tell me they are unable to cancel the order. They sent out the package anyway. Upon receipt the package is slightly damaged and I'm unable to refuse, so I called customer service to request a return label and they want to resend another phone? Incompetent! Horrible customer service merry-go-round. After multiple attempts to reach a competent live person to help, on only get "transferred" over and over or dropped calls. I'm glad I immediately disputed with my CC company. I wish I saw the reviews about this company in advance. Best advice... Don't do it. Buyer beware!

Even if the phone was free, I would NEVER advise anyone to purchase *******@tracfone. I spent the last 4 days going back and forth with over 20 non fluent representatives that was not knowledgeable about their job and could care less about assisting anyone. Customer service is apparently not a concern for this company which was apparent when on multiples calls I could hear peoples televisions and co-workers laughing in the background. Between being transferred and hung up on I gave up. All I wanted was to transfer my number to a new phone. NO ONE COULD HELP. The only thing they was capable of doing was change my phone number which was NEVER requested which created a greater challenge to transfer the *******@tracfone need a better balance of employees that could speak more than spanish! Everyone had an accent that was difficult to understand.

I've called several times each time they hang up or put me on hold not fixing the issue I can not receive calls or text I payed for the 15 dollar plan in which I have yet to receive. They will not give me a refund or let me turn in this phone for a new one

I have spent about 20 hours on the phone and each agent spends hours loading computer. Horrible service! Then i chatted with a broken record player. Kept saying the same things instead of responding to my questions. I kept a record of the chat and wish I can publicize it.

Without notice my phone was shut down claiming it accept Verizon updates?!?
Plus I lost several hundred minutes on my data. Called Junk-fone many times with zero results.
Worst service ever, reported to BBB.

I bought a trac phone but couldn't activate it. After two wasted hours, they said it was the sim card and they would send me another in 3 to 5 business days.

The sim card went bad (finally determined after 2 calls, first one said they would call back in one hour which never happened), order new one from questionable language person that wanted me to spell Pennsylvania. The address I gave did not match the one they came up with. Turns out on this instance that can not be changed. After repeated calls with different wrong answers, item was sent back to be reshipped again. Still waiting for anything, (More calls) tracking number or info. Last call sain they could not connect me to a supervisor and cannot give any address information out.

Greetings. I tried to activate a cell phone that had been on the Trackphone service. Even though there are no account issues or debt owed on the phone, I was told the phone was locked and it would cost anywhere from $28.00 to $145.00 + tax to unlock the phone after maintaining continuous service for one year? There does not seem to be anything in writting that supports this policy.

I believe this is in direct violation of Federal Communications Commission (FCC) guidelines. Tracfone apparently does not care and gets away with it! Avoid this company at all cost!

I have tried to call and read what to do on line but Error 15 keeps coming up on the phone and on the computer when trying to access my account. The calls all go to India and you cannot understand what they are saying. When you ask to be transferred to the US they tell you they cannot do that. I have spent over an hour calling and two hours on the forum, which I can log into.

They have no family plan. They don't privde a way to redeem points (so points are useless unless you buy more lousy service). Their prices are no longer competitive. Further, their customer service doesn't care. You can ask about this and they'll argue with you. Terrible company.

About two months ago, I chatted or called a total of no less than eight people. I went away with my phone still unable to receive or make calls. (Texts were still fine.) Two days later, my phone miraculously resumed normal operation.

Two weeks ago, I was able to make a call and receive calls.
Now I cannot. I called today. I talked to a total of four people. The final person said in a very deadpan--"I have no clue" voice--it is a phone issue. You need a new phone. Sheesh.

Decided to Purschase the mobile hot spot device expend 75 dollars to refill. It never work. Customer service won't refund the money because corporate will not allowed them to.? They are very happy to steal consumers money.

Been a Tracfone customer for 20+ years. Bought an unlocked phone and transferred per tracfone instructions, able to make calls and text. Thought everything was working great then realized data had not transferred. Bought new Sim's card per tracfone request. New SIM card kept saying invalid. Worked over 20 hours with multiple disconnects to get new phone working. Two days later my plan was zeroed out, no network. Told me to buy another plan, had bank statement proving had bought year plan in February. Still can't get new phone to work and been cut off yet again, no actual store to help with problems. Tracfone as far as connectivity has been awesome. Right now I have a beautiful non working phone and no landline. To get to a actual person is a nightmare. Been bought out by Verizon, don't know if that's making it worse. Verizon store said they couldn't help.

Talked to four different customer service people and still can't get into my account! They seem to push you over to another customer service person, and go through it over and over and no results, so she says for the system to make the new changes you have to wait 24 hours,if you still can't log in give us a callback, well it's past 24 hours and still can't log into my account! Going with another phone carrier because it's not worth the stress they give you!

Tracfone can not resolve problems with phones and customers. Tracfone customer service is in the Philippines and it is difficult to understand and hear their agents. Agents work from a script and can not do anything beyond their script.

Continuing problems can not be solved at their customer service level. Calling their headquarters in Flordia is not options since they connect you to their resolution team.

I finally filed a complaint with the FCC that seems to have gotten some action but still unresolved issues. I have been contact by more than 64 people from Tracfone to correct the problem and each person refers the issue to a higher level. This has NOT solve the problem.

The upside is once the FCC gets involved Tracfone must reply and take care of the problem or the FCC steps in on the consumer behalf and gets the problem cared for.

My suggest is one call to Tracfone and then file an FCC complaint.

When you buy the $15 card, it says 500 text, but doesn't say that you paided for 500 text & will also be charged for each text. One day I had 95 minutes that morning, sent several text & had one short phone call, checked my time that evening & only had 5 minutes. They charge for checking your voicemail & everything. That is what I was told by Tracfone rep when I contacted them. Was with Virgin Mobile for years & going back when my 750 minutes are up, in a few days the way Tracfone charges. Best advice, if you don't have a ton of money, stay away from Tracfone!

I've been on the phone since 8:00 am trying to set up my dad's new phone. I've been thru the whole try this and try that routine 5-7 times by now. Everytime they say they'll send me to someone higher the call drops before a person can answer. After that I've left my phone number for them to call me back. They did. Call dropped on the 2nd ring. My cell has almost all bars so not my carriers problem. It is now almost 6 hours trying to get my dad's phone to work because it won't connect to the network. I'm waiting on a phone call back from them.

Christine

We bought a Tracfone and signed up for auto-refill. After the second month of service, the phone will no longer send or receive calls. Really? A phone that can't take calls?! Garbage, and a complete waste of money!

I bought a phone from Tracfone's website. When I received the device, I followed their instructions. Upon waiting overnight, the phone was not activated. I called and was put on hold for an hour. Then when someone answered, I got transferred where I waited another hour just to be hung up on. I called again and held for another two hours when the next person answered the phone, He couldn't get the phone activated and had to transfer me to another department. Another hour of holding on the phone and decided I'm just going to return the phone. A couple weeks after, I had to call them to get the status of my refund and after being on hold again they told me it takes 30 days to get my money back. 30 days. They should be giving people interest for holding money for so long since they probably make money off of holding onto other people's money.