Four family members use Tracfone and nobody plans on switching. Six months ago I bought a $20 (Tracfone) Alcatel smart phone that includes triple minutes/data/texts. Its an Android and is similar to a Samsung. I live in a suburb of a Chicago and my cell service has been fantastic. I spend $49/ yr for service, texts are $5 per 1,000 and if I buy a card for minutes its tripled. Very inexpensive for great reception.
I have two Tracfones. Pros: I pay only $20 every three months for each, buying the cheapest card. I use wi-fi almost entirely for data, so don't need to pay for any above the minimum. After several years, with rollover, I have accumulated over three solid days of talk time on each phone. If I could stay awake, I could talk around the clock many times. The phones I bought from them are refurbished, very cheap, and work well. Cons: Their website is very basic, filled with urgings to buy plans and phones, and has gotten worse lately. I have a hard time navigating it. Their customer service is adequate when buying things and a bit less so when needing help. Bonus codes seem to be disappearing. Overall: Cheap, usable, probably not for heavy-duty phone users. (I have Mint Mobile for more major/vital use.) Still, four stars.
I have a goofy TracFone that renews every 365 days,...never a carry-over problem.
Have "Ported" the same Fone number to newer smart devices without issues.
Their App & website are a hit or miss crapshoot at best & their internal Code of Conduct publication is a refreshing read.
Never had a problem with them until they were doing a network upgrade. After my new sim, parts of my info disappeared, no record of my last payment and my number couldn't get released. Now I have to update all my profiles etc. Tracfone is sloppy and suss!
TracFone may be the cheapest cell phone available, but - 1) About one call out in ten you get a "emergency calls only" and the phone screen returns to normal open look. 2) Half of the incoming calls go into voicemail without the phone ringing. 3) The phones do not log date but only the time of the incoming voicemail. 4) It can take up to three days for a notice of voicemail to appear on the screen. 5) The company apparently sells your number to companies that phone you to sell you something - I've had up to over a dozen sales calls in a single day.
As the title says. You can get in touch with an actual person quickly. Every time I've needed customer service they've solved my problem quick.
Good service provider for cheap phones and plans. The cheapest option is to buy the $125 for a year of airtime and use auto-refill and just buy data addons as you need them. I did the math and for me even with the addons I was paying the equivalent $20-25 a month that way. DO NOT byop though; they discontinue service for your phone after a while (for me it was about year) as a business strategy to make you buy one of their phones.
This company appears to be a scam! In 2017 I bought THREE one year plans which would keep me covered until 2020. This end date of 2020 was ALWAYS on my account. There was no problem--until I recently switched to a new Tracfone! Suddenly a NEW end date appeared on my account as 2019. These " customer service reps " INSISTED that the date of 2020 was NEVER on my account. I am now in the process of filing a Better Business Bureau claim against them. Watch out when doing business with these common thieves!
I have a few old tracfones, but no chargers for them. Taken to local computer electronic repair store, they dont have chargers. I contacted the company Traceone; they want to sell me new phone. I just wanted to send them the phones and have them charge them for me and return to me. They cant or won't do it or couldnt figure out what i was asking. Next time i want a good prepaid, i'll go to tmobile. Shame i have info in those phones and cant get them started.
Recently TracFone merged with Verizon and I was disappointed and tried going with Consumer Cellular which was a disaster. I got upset with TracFone because of the process of merging with Verizon but I ended up going back to them for help. They were wonderful and sent me a brand new Motorola cell phone. They then walked me through the process of switching my old cell to new cell. Customer service reps were fantastic and patient with me as I am 73 years old and my hearing was not so good. Long story short...HAPPY CUSTOMER!
I had used Tracfone for several years, just as a phone, nothing more than that. I am a senior and do not use a phone that much...My son wanted to put me on his plan and whatever I did, Tracfone would not give me the transfer number to my phone. The employee was rather short with me for changing service, made several attempts or so he said, to verify the caller was me...As a resort, he asked which is better, to text me or email me a security code, I answered email as I already had it open...He then proceeded to text me with the code while I was looking at my emails. Said he could not give me what I needed without this verification. After about 30 minutes of what usually is an easy procedure, I understand, I told my son just get me a new phone number...The associate would not let me talk with anyone else and said there was nothing more he could do. So a relatively easy request has now ended up with a new phone and having to enter my contacts, etc, all over. But, worth it, to get rid of Tracfone because the customer service is not friendly, not coopoerative and flat out will refuse any suggestions, like me asking to email and he texting me. Glad I am changing though overall, do not need the aggravation.
After years of being a tracfone customer yesterday I suddenly could not make or receive calls. Their outsourced tech help is useless and after 2 hours chatting with them on my computer they said they could not fix it, too bad. Metro has an actual office in my little town and today I went in ported to a new phone and got a great deal on a new Samsung a 15 great phone value of service and fantastic "American" young lady for tech help any time I need it. I think Verizon wanted me off my $15 a month plan and thats how thy did it. They suck
GO T MOBILE
I recently called to have my phone shut off because it was stolen and they refused to shut it off. They kept saying because I couldn't confirm the text that they sent… well obviously if my phone was stolen, I can't confirm a text! But I can confirm the payment method. I can also confirm the email address where the billing went through. By the way I can also confirm my name as the buyer of the phone! If one cent comes out of my account for a top off I will be dyeing this company! You are thieves and aiding in a theft. I will never purchase another thing from Trashfone!
While entering a new minutes card they texted a message saying if I continued I would lose my 2 years of days. Called in and Abigail was able to fix that but would not verify the balances, how stupid.
If 0 stars was an option that is what I would have given them. Awful customer service! Said their service would be compatible with my phone which it was not. Spent over six hours on the office being transferred from one customer service rep to another. Told me they would refund my money then turn around and refuse to. Had to file complaints and finally got a rise out of them. Told me they would mail me a check yet never did. Don't even understand how they are still in business. They basically rip people off...
I really haven't had any major issues with the service. Only ever had to call tech support a few times over 30 years. I can usually figure things out on my own.
My only biggest major gripe right now is the redesign of there web pages. Everything about it stinks. First of all i always have issues logging in. You need t do a lot more clicks to get where you need to be. I did like to see all my devices at once, now i have select which 1 i want to look at from a drop down box. ( totally a waste of more time) Then there are errors trying to load my other selected device. I just totally hate the new design! Straight Talk web site went to this stupid design also. Another big pain to log in as well. There old web design worked a lot smoother than it does now. I just cannot express myself enough that both web site designs are a real pain in the butt!
Tracfone will not honor their own Promo Code ******* on the 365 service day card they mailed me. Also I could not use chat to find out why because it is not working at 10:40 a m EST! I finally got through on chat today, after 15 minutes I was denied their coupon again. They then gave me one a phone number to call during the week. I know from pasted experience if you phoned them you get a foreign who speaks broken english it is a waste of time>
Ordered Phone that did not get any cell phone reception. Spent over two hours with customer service trying to reset, reboot, update, etc. Major frustration. Got transferred to numerous useless people, got disconnected twice. Requested new SIM card and was denied. Would not take phone back. Do not give them your business!
Horrible company. My Tracfone service was recently down for more than a week due to a widespread outage, but Tracfone never bothered to keep customers apprised of what was going on or when service was expected to be restored. I called multiple times and after very lengthy hold times, I was told by unconcerned reps that it would take "approximately two hours" for the problem to be resolved. This went on for days. Finally, I gave up in utter frustration and changed carriers despite having hundreds of dollars of pre-paid minutes accumulated with Tracfone (I had been a customer for over 15 years). Simply not worth the aggravation. I would not recommend this company to anyone.
I've used Tracfone in the past and haven't had an issue, but something has changed with the past few years. Faulty products, customer service that doesn't provide a solution and instead sends you spinning in circles, etc. I highly recommend avoiding them.
Tracfone has literally no customer service. You can chat or call, but the people you will talk to, while nice, have no clue what they are doing. You pay for service you never get; for example, I purchased a data top-off which was never applied, and all I got was runaround. Phone calls to support mysteriously cut off before anything could be resolved... They even held my phone number hostage and would not allow me to port it to a better company. 0/5 stars for CracFone.
Answer: Tracfone uses only the most feral and unskilled labor available in the Philippines for their customer service centers. I've encountered hundreds of these creatures and found only two helpful people. The rest just seem to be thinking about bananas all day English skills and intelligence are hard to find at Tracfone's customer care center, but the script reading skills (in broken English) are among the best in Asia.
Answer: Tracfone hires only the most feral and ignorant Filipinos to work their customer care center. I've been on the phone for dozens and dozens of hours with these mindless drones and have only found one or two people (out of hundreds) that were actually helpful. The ability to speak English clearly or have a glimmer of intelligence are NOT prerequisites for employment at Tracfone.
Answer: Yes, go to tracfone.com (or their app) and look for Add-ons under Buy Air Time. It is currently $5 for 1,000 texts. Great price! I just ordered one year of service for $49 and the1,000 texts for $5. Cant beat it.
Answer: If you have a tracphone cell phone, it's 1 hour of tracfone call time, and 90 days of service
TracFone has a rating of 1.1 stars from 362 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TracFone most frequently mention customer service, new phone and sim card. TracFone ranks 92nd among Mobile Carriers sites.