TracFoneReviews 362

Track phone service is the worst. The prepaid cards when you buy one says 30 day plan but ends in bout 10 days. I will not ever use it agin and will not recvommend it to anyone. They are misleading.

OK service in general until something happens. And then you discover horrible, reluctant to do anything or incompetent customer support. The website is really bad. Using the website for self-service to avoid calling customer support is often impossible because of poor usability.
Company has huge problem with a IT. When I had problems and I called customer service the most often I hear "the software doesn't allow me...". What problems? I bought service plan extension package, but it wasn't applied to my plan. Days and Hours are spent to do very simple things

Purchased 2 cards in 3 days at 2 different local stores. I managed to save one receipt. Why. First purchase I paid $20 for a plan on 3/28. Only after I used the card. My service was cut off. Called CS who told us that the card purchased for $20 was only for 60 minutes. Subtle. Hidden letters. So I was advised to use a different card. Purchased on 3/31 after 1 call at 5am. There was no mobile data. Call to CS 611 could not connect. Text only Chat does not work well at this time. This service gives 5 options to choose from which are not always relevant. So far there is no help and I hope to get my refund. Why is this happening. What type a service is this. Please. I needed to do so many things I have important calls to make. Now I'm blocked.

The service is poor- that's a given but sometimes on a budget you are stuck. That being said the main issue to avoid is DO NOT BUY their phones. They won't unlock them when you want to change, Oh they will tell you they unlocked them but they don't no matter how many times you call them. If you must go with this low cost service buy your unlocked phone from an independent like Amazon. That way when you want to change it will be possible.

I do not appreciate your bad cell service. Multiple times I have had to reset my kids phone just so it gets service. This last time was the last straw. Thank you for terrible service. I will be giving a bad reference every time someone asks.
Hanna Nash - 1

I had constant problems with them shutting off my phone every month. I decided to pay for 1 year service in advance thinking that would make it smoother. I was paying about $20 per month. The year program was 250 - $300. A month later and they tell me That I used up all my minutes. What a bunch of nonsense.

I have had no service since yesterday morning, and the agent I talked to over chat was unable to fix the problem--he was only able to tell me there was a "service mismatch." Tracfone was supposed to have someone call back at my alternate phone number, but I never got a call back. I called the customer service line, and according to the AI operator, there is a service outage in my area (central KY) and it won't be restored until 6 am July 11! I find it odd that there is nothing on their site alerting people to the fact that there is an outage--and nothing in the news either. They were happy to take my money when I paid my bill a few days ago--but you can be sure they won't give any credit for the several days we will be out of service. On another occasion, I refilled my service with a card I bought at the store, but never got credit for it--and had to pay online to get my service restored. I never got a refund for the card I bought. The only reason I have kept this phone is because I have so much data on it, and it would be a pain to switch to a new phone. But now I am seriously considering it.

Today is day 5 of me dealing with Tracphone. Each time it is to be fixed by waiting, 2 hours, or 24 hours. Last night, I was told I needed a new phone #. It is a new phone #-I have never used the phone. I was then told to wait 24 hrs and "all would be working". I am on the phone now-after 24 hrs-can't make a call, can't log in, etc. Then the customer service rep accidentally dropped the connection after 25 mins and didn't call back. Now, I am on the line with another person who has to see what was done tonight and what else needs done. I bought the phone, I purchased a new SIM card, I already loaded 30 days of minutes. Nothing...It's not worth headache!

When I bought a new phone from them I tried to activate it and they were incapable of doing so. They were not even capable of giving me the info I needed to port over my number. I say I can't make calls or text and they tell me to call corporate. I had to borrow a phone from my neighbor and after wasting more time they did not help activate it. I had to go to Xfinity where they gave me a new number because Tracfone would not give me the pin necessary to port my old number. They asked me to provide 4 numbers I had called most recently and after I gave it they said I failed verification though I gave numbers I really called. Now I have to give up the number I have had for years and change it everywhere because of their total incompetence.

Had SafeLink... Didn't recertify and bought track phone plan for a month. 1 week goes by and they disconnected my service and refuses to refund

Never buy from them. My nephew lost his phone and they won't change his plan to the new phone because we can't receive a code. Told me I need a new number and pay for more service. Unprofessional and not worth the money.

Every 2 weeks I had to call for the same issue, they changed my phone number 3times, I purchased a card and still no help they say we will call you back I'm still waiting, they all sound like scammers asking me for the last four of my social, no one has ever asked for that before out of the 65 times I've called, Extra poor service. And yes my name is Jackie.

I lost all my accumulated minutes texts and use by date when I changed phones and number. Use caution when dealing with this company.

Tracfone used to be simple but acourse we live in a world where complicated is smart. Smart is simplifying. Making things more difficult then have to be is just plain DUMB

$#*!in Stupid as hell, ordered a sim card and paid for a payment plan and I received the sim card but not the service plan card, chatted with support and they said I didn't order a phone plan, I've got the email receipt and transaction on my card showing I paid for the phone plan. Tehn I called the service number and they said the same $#*!in thing. Aint using tracfone again, worst $#*!in thing that ever existed.

I bought a trac phone but couldn't activate it. After two wasted hours, they said it was the sim card and they would send me another in 3 to 5 business days.

I bought a galaxy a01 and a nokia 2760 from the store and used those for a while. They make it seem like a good deal, when in reality, it's not. They offer 2 gigs of data for $20, when mint offers 15 gigs. They also charge hidden fees, bringing the total to somewhere around $25-27, which is enough to buy an unlimited plan on tello. Also their coverage is s***. You have a better chance finding a wedding ring in a lake than finding reliable data. It SUUUCKS. Plus there is ZERO international roaming. You can't even pay. Nope. And since 99 percent of tracfones phones are locked and THEY REFUSE TO UNLOCK THEM, you can't even put a roaming sim in. If you turn on cellular in another country, IT F***S THE SIM CARD UP AND YOU HAVE TO BUY A NEW ONE! GOD! I WISH I COULD GIVE 0 STARS!

After years of being a tracfone customer yesterday I suddenly could not make or receive calls. Their outsourced tech help is useless and after 2 hours chatting with them on my computer they said they could not fix it, too bad. Metro has an actual office in my little town and today I went in ported to a new phone and got a great deal on a new Samsung a 15 great phone value of service and fantastic "American" young lady for tech help any time I need it. I think Verizon wanted me off my $15 a month plan and thats how thy did it. They suck
GO T MOBILE