TracFone

I seem to have the same problems as many other users - phone number cancelled even though I purchased a full year plan - when I tried to find out what had to be done to restore service I could never get an answer from the many of the contacts ( over 4 hours of frustrating non answers) I finally got my number restored and had to start with a new service - I lost all of my accumulated minutes ( over 5,000) and the remainder of my contracted time. I have been a customer for 24+ years and their customer support is horrible. You will never be able to talk to anyone that can resolve any problem - they always direct you to a phone that can't answer a question, speak with an accent you can t understand ( on purpose?) and put you on hold a dozen times. It is too bad that tracfone can't get their act cleaned up - the concept of having a fairly inexpensive cell phone to use occasionally for emergencies and while traveling is great for the older generation that doesn't have cell service at their residence. I asked if I should seek council - I was told that their legal would call within the hour - I'm still waiting 5 hours later! I wonder if it's time for a class action?

When I call on my Tracfone the name that appears on caller ID is not mine. I have made numerous attempts to have this problem corrected but the other name remains connected to my phone. Why this happened and how it can be fixed seems to be of no concern to the tech support people. Each time I call them I must go through all the same details over and over with no corrections. I have had to talk to operators with little understanding and waited for call backs that never came. I was told it was a glitch but that hardly explains how their programs could do this to my phone with no specific instructions from me? What a crappy service!

06/24/2022
So now I have learned that to use another ID, not your own, when calling calling on your cell phone can be determined to be fraud. This is a federal regulation resulting in a 10,000 dollar fine, per instance. I have tried again just today to insist that Tracfone to fix this as it is not due to actions taken by me. I am being told I should change the ID on this device myself. So all this is very curious to me, as I told the agent of the phone company, "what is to stop anyone from switching their ID anytime to anyone?" does that seem like a working function on any US regulated phone? Well I spent a fair amount of time trying to do what the rep. Had said I needed to do to fix the problem, guess what? There is no such function on my phone as the name window isn't interactive by the user! How can these people stay in business?

Here's is what TRACFONE did to me:
I went into an ER Friday morning until Sunday, a bit over 48 hours.
During that time my cel battery went dead for about the last 24 hours.
TRACFONE killed my paid up service without notice during that time.
Their excuse is I was talking to a tower in NJ but now live in Nevada,
For over a year now but suddenly I need a new number while in an ER.
WITHOUT ANY KIND OF NOTICE OR EXPLANATION.
WHAT THE HELL TRACFONE?

Worst experience ever! They take your money easy enough, but try to cancel the service and you go through a lot of BS that gets nowhere. I gave the PIN#, a frequently called phone number, and even told them that my email address on file was incomplete, and told them exactly what it said on my account and what to add to fix it. They needed two frequently called numbers (and I have not used the phone much so I gave them one and tried going down my phone list to get cut off at three numbers, and told to call back in 15 minutes). I called back and got the same BS AGAIN! Still do not have my service cancelled. WORST SERVICE PROVIDER EVER! And the agents just repeat the same words over and over. Refuse to transfer or excalate to a department or person who can help.

I had 6 gigs of data and in 2 weeks I had no more data left so I had to spend 10 dollars for another data card when I had cricket wireless and my 30 dollar card with unlimited talk and text and 2 gigs of high speed internet I never went through the 2 gigs of data in the month

Want to Chang carriers, Feel alike my current Phone number is being held hostage, I have spent hours trying to transfer My # and getting Phone unlocked, was told i had made to many calls in 24 hr period Would have to wait 24 to get unlocking pin one more step

The operator refused to acknowledge that I owned my phone or transfer me to anyone else. Just kept repeating the same script like a mantra. Did not help or listen a all.avoid this company

Worst service I have had from Phone service plan. Usually foreigners, don't understand questions. Can't fix problems and usually make problem worse. Buyer beware!

I have been with them 5 years. We have two phones. Today they wiped out all of our paid minutes for 9 m0nths. This is the second time. They just hang up on us..

Dealing with Tracfone has been one of the single worst experiences of my life. It is like being beaten over the head with a switch and having my testicles burned in hot oil while my limbs are sawed off. For all you masochists out there, I recommend Tracfone Wireless for a good time. Website continually fails to load. When I search something it takes me back to the home screen. I cannot find any useful information on there. Everything is misspelled- clearly they weren't trying. Occasionally it just decides 'we cannot process your transaction at this time' and that's it for the day! The design is absolutely unhelpful. Customer service is entirely inept, but you will spend hours with them anyway. I have no coverage and cannot use my phone to talk or text. I have spent months trying to diagnose the issue, ordering new SIM cards, spending long, long stretches of time talking with customer service, and eventually transferring my phone over to Verizon because it doesn't do $#*!. Now they cannot activate the phone to Verizon coverage and it still says 'provided by Tracfone Wireless.' So in total this has been like $500 dollars down the hole and I don't have a working phone. I don't expect any for-profit company to care at all about their customers' general well-being and happiness-I'm not so naive-but whoever is in charge of customer satisfaction at this company has no semblance of humanity.

Not sure why anyone would ever use Tracfone. Their attitude is "we offer low cost plans but NO service". We have a plan with 4000 unused minutes and 4500 texts. The service end date is two weeks away. Due to the pandemic and the fact that as snowbirds we have not able to travel from Canada to the US for almost 16 months, we have not been able to use our "US" Tracfone during this period.

I called Customer Service with a simple request. After explaining our continuing predicament in some detail, I asked if the service end date could be extended until the Fall, when hopefully the reopening of the border would enable us to return to our Florida residence and begin to use our prepaid and unused talk and text time. I was routed through 3 reps, with each coming up with a different reason why they could/would not even consider extending the service end date. After spending an increasingly frustrating hour, I simply gave up.

We will lose our Florida phone number in 2 weeks. Tracfone has lost yet another loyal customer forever.

Just got a new Tracfone thru HSN, seemed like a great deal but...
When I call my home phone caller ID says "Spam Risk", I can't use as is since many won't answer the phone when seeing that. Wasted several hours with Customer DISservice trying to correct, much time on hold with no answer when I finally spoke with someone and 3 promises thru chat of a callback within 15 minutes, all of which have resulted in NO callback after several hours. I don't know if HSN will accept it as defective but it sure as hell is, and so is Tracfone's alleged Customer Service!

Lately I havent been texts in a reasonable time. It sometimes takes hours before I'll receive a text. Coverage has shrunk. I'm going to a different carrier. I'm done

If I could give negative numbers, I would. Please try an alternative company before you invest your time and money with Tracfone. 5 phone calls, 1 chat, 9 people and 8 hours - 32 minutes later, I still don't have service. Every step of the way was a hurdle or an issue AND THEY HANG UP ON YOU! If they cannot help you. It was like I was in an endless loop of NO ONE doing their job. I have never experienced such poor customer service with any company (with the exception on one person - Jemie - she was very helpful). Bottom Line - after getting everything setup, they could not give me a telephone number that wasn't previously assigned to someone else. That wouldn't be such a big deal BUT THEIR NAME shows up (not mine) every time I called someone. No one will pick up the phone if they don't recognize the person calling. They think it is a spam call.

Tracfone is owned by hilter nazi verizon wireless a Jew killing company! Yep hans killed jews ceo of verizon wireless. Just like donald trump wonder how many blacks he killed for fun in the towers?

My phone was disconnected which I could understand but Didnt e mail me until a week after they cut me off then they owed me around $90 00 dollars dishonest people stay clear of them!

We were unhappy with our service from US Cellular and several neighbors recommended TracFone so we decided to change after they told me we had good 3 G coverage. That was the first bit of misinformation. I then discovered TracFone was very happy to switch my number (aka revenue) but were not going to transfer my contacts or even provide instructions on how to do so (aka service). When I discovered the signal at our home was weak I called and complained and was told to dial a *xxxxx number. This said it activated/programmed my phone but did nothing to improve my situation. After multiple call/chats came the real answer that signal was "spotty" where I lived. I then asked in a signal amplifier would work and was told I could not use one because they used multiple providers and amps are provider specific. Then I ask myself why I was trusting their support when they were wrong so many times before. I called a major cell amp provider and they said I sure could use an amp with a directional antennae that would lock me on one tower. I have not gotten this yet so we shall see but TracFone is as difficult to deal with and then provides inaccurate information. Avoid them if you can.

They do not deserve 1 star.
In over 3 hours on the phone I have been transferred 9 times, disconnected 4 and it's not over yet.
They continue to want to send a code to set up the new phone that's not working because they can't get it set up.
I worked in customer service for IBM for over 20 years followed with over 17 years of Apple support, part of it Apple Certified support.
Tracfone support is some of the worst I've ever encountered. It's as though they have no idea how their business works. I realize it's a complicated environment supporting multiple devices and manufacturers but it seems they don't understand the basics of their core. The appearance is that they are completely incompetent.
RESOLUTION: I didn't count but likely the 15th or so person had me push a software update on the iPhone. The phone worked as soon as it rebooted. Previous software release was February 10 and my battle began March 31. Over two days I ended up with approximately 8 hours on the phone with at least a dozen transfers and eight disconnects.

I paid $200 upfront for Unlimited Talk & Text & during an important phone call my phone went dead, TracFone deactivated my phone permanent, after 5 calls to them to find out what happened I was told I used my phone too much as some calls were over 3 hrs they said it breached their terms & conditions, even though they advertise UNLIMITED... So Beware Unlimited is not Unlimited & I was only 12 weeks into my 52 week pre paid phone, also they refused to hand my phone number over to a new carrier. As far as I am concerned they broke the contract and stole my money... Never again.