Michael C.

I seem to have the same problems as many other users - phone number cancelled even though I purchased a full year plan - when I tried to find out what had to be done to restore service I could never get an answer from the many of the contacts ( over 4 hours of frustrating non answers) I finally got my number restored and had to start with a new service - I lost all of my accumulated minutes ( over 5,000) and the remainder of my contracted time. I have been a customer for 24+ years and their customer support is horrible. You will never be able to talk to anyone that can resolve any problem - they always direct you to a phone that can't answer a question, speak with an accent you can t understand ( on purpose?) and put you on hold a dozen times. It is too bad that tracfone can't get their act cleaned up - the concept of having a fairly inexpensive cell phone to use occasionally for emergencies and while traveling is great for the older generation that doesn't have cell service at their residence. I asked if I should seek council - I was told that their legal would call within the hour - I'm still waiting 5 hours later! I wonder if it's time for a class action?