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Total Sports Shop

How would you rate Total Sports Shop?
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GB
1 review
11 helpful votes
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Stay well clear
December 3, 2019

I've been waiting 4 months for a football kit, they say they've refunded the money, they lie, I told them I'd keep posting bad, but truthful reviews everywhere I could, the reply " that's fine ", this is a scam company, the good reviews they write themselves and they don't have a physical address in order to initiate legal proceedings, I know they're not based in England STAY AWAY FROM THIS COMPANY

Date of experience: December 3, 2019
GB
2 reviews
5 helpful votes
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FAKE COUNTERFEIT GOODS
December 19, 2014

FAKE COUNTERFEIT GOODS - STREET MARKET STANDARD. Buyers beware, this site sells Fake replica kits. They do not state this clearly enough on their website, but do state it in the 'small print'. I wish I'd seen this review site before I wasted £36. They are arrogant and defensive to deal with if you complain.

Date of experience: December 19, 2014
GB
1 review
1 helpful vote
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I waited 7 weeks for a kit to arrive it was the wrong colour in the end and they didn't send the matching socks either absolute garbage

Date of experience: August 15, 2020
GB
1 review
1 helpful vote
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I advised them I have reported them to trading standards and was sent the following reply, threatening me with my personal data to be used for fraud against me. Please see reply from Clare at total sports copied straight from the email:

Ps

We have all your details... bellend!

NEVER EVER USE THIS WEBSITE!

Date of experience: June 15, 2017
GB
1 review
4 helpful votes
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Avoid this site!
January 16, 2014

Avoid this site! I waited for my item for about 2 months, upon contacting them it took lots of emails for them to reply. My item didnt arrive after the 2 months, I sent 3 emails before I recieved a reply from them, regarding a refund. They claimed they would refund me, weeks later my refund had still not came through, upon me emailing them a further 3 times I claimed I would be taking it further, only then did I recieve my refund. I have now today recieved a letter stating the item is being held at customs as the football shirt is a fake. Please be aware of this avoid this site at all costs!

Date of experience: January 16, 2014
GB
1 review
10 helpful votes
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This is the worst company I have ever dealt with the kits are not replicas the colour is very different to the original they are not interested in your complaints and not helpful I have to return faulty item at my own expense and doubt I will get a refund please please do not use this company the kits are nothing like the pictures look elsewhere I would give 0 stars but you have to give at least one star but they do not even deserve this

Date of experience: September 5, 2014
Bulgaria
1 review
6 helpful votes
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This seller was very helpful in reducing the processing time and punctual in responding to my messages. The items were exactly as described. Highly recommend!

Date of experience: September 3, 2014
GB
1 review
1 helpful vote
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Fake kits...
September 20, 2013

Fake kits... Ordered a liverpool one didn't receive it for a month and turned up clearly fake badly seamed and printing was coming of after first wash complete waste of money! Stay away from here

Date of experience: September 20, 2013
GB
1 review
0 helpful votes
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Sports socks
June 19, 2019

After numerous emails I've still not received my grandsons Liverpool socks, they don't even reply to emails! Tried phoning no answer! I'm not giving up until I get the socks. DON'T ORDER FROM THIS FIRM.

Date of experience: June 19, 2019
Indiana
1 review
1 helpful vote
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Item was as advertised and arrived much sooner than I had anticipated. It was a very good experience and I would definitely do business with you in the future. I recommend this seller to all.

Date of experience: October 27, 2014
GB
1 review
2 helpful votes
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Ordered a personalised football kit for my son. Waited 2 months now and nothing has arrived. No phone number to call and no reply to my daily emails. Please stay away - terrible company!

Date of experience: July 18, 2018
GB
1 review
1 helpful vote
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***Dont risk your money**
February 20, 2017

I ordered a shirt for my sons 10th birthday. I placed my order on 9th Jan 2017. It is now 20th Feb and still no sign of my order. I chased before his birthday and was told it had been sent, changed again and was told a replacement would be sent, then told it had been sent, later told there was an issue printings and it hadn't been sent, again told one has been sent but guess what? Still waiting! I have asked for a refund but my emails are ignored.

Date of experience: February 20, 2017
GB
1 review
0 helpful votes
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Once the order arrived I was very happy, however in the days of amazon the delivery times for totalsports are just too slow.
I will use again but allow extra time if it's for a special occasion

Date of experience: January 7, 2020
GB
1 review
5 helpful votes
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I was ordering a shirt for my nephew and I ordered the shirt in what I thought was a timely manner.

It took 3 days to get an order confirmation. A further 5 days to say the order was being processed and by day 14 I decided to contact them to find out what what going on?

Well, I got a very delayed response - then an email condescendingly pointing out "you should read the delivery notifications that state 7-10 working days for the order and then a further 5-10 working days for delivery - in all you should prepare for a 28 working day turn around."

I tried to further say that these are surely guidelines - oh no, I was informed "we are not a UK-based as stated on the website" then a justification on that fact as to why they take so blooming long and also the reason I went with them over other companies was because they cheaper - which they were not.

Customer service is clearly lacking in this organisation and for a company that I can order from in the depth of Africa can get an item to me in 14 days is unacceptable for this company to stand behind a) lack of communication and b) lack of customer interface/service skills.

Do not buy from these arrogant people again - I most certainly will not

Date of experience: June 19, 2015
California
1 review
0 helpful votes
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Thanks
December 27, 2021

Football is my life. I spend a lot of time with friends and football. Your store helps me buy everything I need for this. Thank you for that.

Date of experience: December 26, 2021
GB
1 review
7 helpful votes
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TERRIBLE EXPERIENCE, 30 days to get a kit then when they cancel your order because you asked when it is expected to arrive they make you wait 30 days to get your money back! AVOID at all costs, no customer service policy what so ever. Reading other reviews I'm glad I got my money back as they seem to be copies from china, hence the long wait...

Date of experience: February 12, 2014
GB
2 reviews
14 helpful votes
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1 star is more than this company deserve. I saw the reviews before I ordered and gave them the benefit of doubt. How wrong I was! I ordered a football kit for my son for Christmas. I ordered in October as I understood delivery took a long time. I received the order in November however it did not have the premier league badge on that I paid extra for and the socks were missing. It took a week of badgering to finally get a response from them. They would refund the badge cost and the socks would be with me the next week. 1 week on and no refund or socks. Next email said they had processed a refund for the socks and badge. No explanation, no apology and still no actual refund received. When questioned about when they had processed the refund they then they said they were refunding even less so obviously neither of the previously promised refunds had actually been processed. I am now in the process of reporting them to trading standards as companies like this should not be allowed to trade. Whatever you do, please do not order from this company

Date of experience: November 30, 2019
Germany
1 review
10 helpful votes
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I paid for my "GENUINE" Man Utd top on 16.07.2013 and the money was taken off my credit card on the same day. The order wasnt "processed" for over a week then it was "packed" on the 25.07.2013 then allegedly shipped out to me on the 26.07.2013. Up until today i still have not received my shirt and after being told by them that it has been lost by German Customs whom i contacted and they told me they have not even received a package from these robbing bXXXXrds. DO NOT BUY ANYTHING FROM THEM. They will not even reply to my emails now and i cannot get my money back or a replacement shirt. THIS IS A SCAM... DO NOT BUY ANYTHING and spread the word.

Date of experience: August 21, 2013
India
1 review
1 helpful vote
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Fast delivery.
August 20, 2018

Fast delivery, good quality and helpful customer service. The kits are excellent for the price. I have had a good experience and would use again without hesitation.

Date of experience: August 20, 2018
GB
1 review
0 helpful votes
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Strip did not arrive and no refund, looks like a fake website, Do not order, have sent lots of emails, no answer

Date of experience: May 30, 2020

Overview

Total Sports Shop has a rating of 1.8 stars from 276 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Total Sports Shop most frequently mention customer service, football kit and trading standards. Total Sports Shop ranks 44th among Basketball sites.

service
50
value
50
shipping
48
returns
45
quality
48
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